Mike Asatryan | Page 140

Poor Customer Service Disappointed that their loaner car was not covered by the FCA US LLC full Roadside Assistance. Use of the loaner, which only drove me 15 miles home a Disappointed that their loaner car was not covered by the FCA US LLC full Roadside Assistance. Use of the loaner, which only drove me 15 miles home and ended up sitting in my driveway with its flat tire, cost me $120. More

by pja39834 Verified Customer Verified Customer

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Some Recent Setbacks I had two recent difficult experiences with the service center. On July 5th i brought my Jeep in for an electrical problem. The work was completed in I had two recent difficult experiences with the service center. On July 5th i brought my Jeep in for an electrical problem. The work was completed in a timely and correct manner by the service technician. However when I was charged for the service I was charged three times on my credit card. It took several phone calls that went largely unanswered or returned as there is no operator who picks up the phone on a regular basis and a visit to the Finance department before the issue was finally resolved on 8/16. I think. A few weeks later on 7/30 I brought in my Jeep when I received a recall notice concerning the catalytic converter. The service manager seemed overwhelmed correcting other employee mistakes that morning. My car was processed incorrectly and scheduled for a different service because one employee did the paperwork for the wrong vehicle. There were two similar Jeep Patriots in for service and they confused the two. I tried to contact the service manager later that day. He responded at 5:45 saying the car was ready but that I had to be there by 6:00 to pick it up. Your website clearly states service department is open until 7:00. When I did get there by 6:05 the car still wasn't ready. Didn't leave until 6:30. More

by mgilles Verified Customer Verified Customer

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Excellent service I had a wonderful experience and I would love to come back and get more service with you zack is true professional and I would work with again I had a wonderful experience and I would love to come back and get more service with you zack is true professional and I would work with again More

by RICOZEBOW50@gmail.com Verified Customer Verified Customer

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Quick and easy service I had an unexpected day off and stopped by without and appt. Eddie and Mike were very helpful and accommodating and serviced my vehicle quick! It also I had an unexpected day off and stopped by without and appt. Eddie and Mike were very helpful and accommodating and serviced my vehicle quick! It also came back washed so that was a great surprise!! More

by JAY.SCOTT.ALLEN Verified Customer Verified Customer

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Efficient and kind Thank you to all of the people I encountered with at this location. I found the service to be efficient and the people polite and even kind. Thank you to all of the people I encountered with at this location. I found the service to be efficient and the people polite and even kind. More

by murielleoking Verified Customer Verified Customer

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delay and poor communication Poor communication - unreturned calls. In terms of the vibe there, why play particular music that is sexually explicit when families are there? Real Poor communication - unreturned calls. In terms of the vibe there, why play particular music that is sexually explicit when families are there? Really inappropriate. My sense is that this place is both understaffed and that no one is much bothered to expedite things. More

by From a very frustrated customer Verified Customer Verified Customer

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Great Service I was experiencing issues with my vehicle and given the run around for a couple of months. However, once we alerted management of our issue, he was a I was experiencing issues with my vehicle and given the run around for a couple of months. However, once we alerted management of our issue, he was able to resolve the issue in a matter of days. Throughout the entire ordeal, the service manager and the service reps were respectful and communicative. I appreciate this service and would recommend this establishment to any customers looking for a solid dealership they can trust. More

by bettysimpson.mba Verified Customer Verified Customer

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Great Service Went in for a full synthetic oil change. Check in took just a few minutes and went on about my day. They text you through out your appointment to see Went in for a full synthetic oil change. Check in took just a few minutes and went on about my day. They text you through out your appointment to see if you need anything and when your vehicle will be ready. Only thing that doesn't make this a 5 star is the lack of care they had when handling my car. No scratches or anything drastic but I saw a bunch of dirt smudges and finger prints on my car. Its not like I had a car wash right before but I would've appreciated a rinse or a quick exterior wash for the amount I paid! Hard to get any complimentary service now in days, but whatever. All the guys there are super helpful.... to women. More

by AshStephx Verified Customer Verified Customer

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Best customer service In the world I’ve never experienced any other dealership And their staff being as Pleasant And as caring As this dealership . Extremely polite And resp I’ve never experienced any other dealership And their staff being as Pleasant And as caring As this dealership . Extremely polite And respectful when you take your vehicle for service. More

by POUYA_MUSIC Verified Customer Verified Customer

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They are great The service I received was really good they were really nice. I plan on getting a new car from this location. They were very friendly. The service I received was really good they were really nice. I plan on getting a new car from this location. They were very friendly. More

by sandrapalomo Verified Customer Verified Customer

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