Mike Bradley

Saturn knowledge and an extraordinarily high service level make a 65 mile drive worthwhile. I feel confident any service will be handled professionally and have found the honesty refreshing. Even thou level make a 65 mile drive worthwhile. I feel confident any service will be handled professionally and have found the honesty refreshing. Even though I am certain I am not using terminology that would assist the Service Advisor, I have never been made to feel I was not car smart but rather I have felt respected. The advice received appears to always have my best interest of prime importance rather than attempting to upsell me on services or products. Frustrated after struggling with other dealerships in the area, I called the corporate office hoping they could help recommend someone who truly knew how to service a Saturn vehicle. Molle was offered and I first contacted the Service Manager, Mike Bradley. After talking a few short minutes, I knew he totally understood what I was saying and that this was the right place. The initial issue with my Saturn was fixed quickly! (I had spent nearly 3 years visiting other dealerships all of which were unable to fix the issue or even understand the root cause) I struggled to find a way to leave my car with Molle on my most recent visit and Arleen came to my rescue with a loaner vehicle. She efficiently and graciously handled the transaction and at the same time made me feel as though it was a pleasure to assist. This added level enabled me to keep my service appointment and avoid downtime by returning to work. Human nature lends us to complain quickly but unfortunately I do not believe that we take the time to share positive experiences as readily. I have not been satisfied with several other dealerships in the area but my experience with Molle has been very impressive. It is a pleasure doing business with you and I fully expect to continue in the future. More

Print

I am very impressed with the excellent customer service Molle Chevrolet provides! I have bought 3 cars from them in the last few years and I have every intention of buying my future cars from them. I tak Molle Chevrolet provides! I have bought 3 cars from them in the last few years and I have every intention of buying my future cars from them. I take my car back for all my service needs and I am always greeted by friendly faces who are willing to help with any type of issue. They are good about being fast or alerting me of anything that will take additional time. After the 3 (car buying/servicing) great experiences I have had I am committed to continue any of my future business with Molle!! More

Print

Terrible! We took our car in for new tires at 40,000 miles. The tire sensors were working fine after installing the tires they said the tire sensor was broken and installed a new one and charged $75 plu miles. The tire sensors were working fine after installing the tires they said the tire sensor was broken and installed a new one and charged $75 plus labor. The problem was that after that the sensor still was showing the tire needed air. Talked with Mr. Bradley and drove the 45 miles to take it back. Waited close to an hour while they said they re-programed something. I drove it home and the next day the sensor was on again. Check the all of the tires pressure and they were fine so I tried to call Mr. Bradley back. Left a message and he never called me back. Talked with a gentleman named Ron and explained to him, he just kept saying "well bring it in" I explained that I work for a living and didn't what to sit for an hour or two while they worked it in for the third time. I wanted an appointment. Just got another "bring it in"! Call Mr, Bradley again left a message with a young man and never got a return call.Now have a call in for a Mr. Shull, we will see if this gets resolved. More

Print

Purchased over 15 GM vehicles several from Molle in the past 23 years. Molle has decreased in honesty and increased prices in their extended warranty.(shop around if you need an extended warraty other GM past 23 years. Molle has decreased in honesty and increased prices in their extended warranty.(shop around if you need an extended warraty other GM dealers will give you a much better price) Service Department Manager this week would rather play ping pong with the customer in between his service reps. instead of being honest finding the problems with your car and getting you out the door for a long time so you the customer do not have to return again in a rapid manner. We do not want to deal with the dishonesty and lazyness of the Molle service department any longer.............BUYER BEWARE GO ELSEWARE FOR YOUR QUALITY GM PRODUCTS........AS MOLLE IS HORRIBLE! More

Print