I have gotten my oil changed here regularly, and always used them for any service that was needed on my cars. I live thirty minutes away from this dealership, and pass others just to go to this one. I called the receptionist to ask if I could test drive a used Chevy Cruze. ( I just purchased a used one from a friend, and thought it may have transmission issues. I wanted to test drive another vehicle like my car to compare and see If that's just how they drive. If I noticed a difference, I was going to pay them to repair it.) When I called, I asked if this was something I could do, and she asked the sales manager. The manager said yes, and she set up an appointment. I drove thirty minutes out there, and went straight to the front desk. I said I had an appointment, and they couldn't find it in there system. She then directed me to Alex, to see what he had. He also found nothing to do with my appointment. He then proceeded to ask me why I was there. I explained why I wanted to test drive a vehicle, and his mood changed instantly. He said it's pointless to compare them, because each car is different. Then he looked at me for a minute and the said, "So you're 21?" Caught me off guard. I replied saying that I was 20. Seeing as I have test driven MANY cars for the past two years from other dealers, I didn't see what the problem could be. He then got a pity look on his face and said, "Oh... you have to be 21 to test drive." He then paused for a moment and said, "Bummer." In the most disrespectful way I could have imagined. He said there was nothing they could do for me. I wasted thirty minutes on the drive up there, to be turned away. When I got home I called and asked the receptionist how old you have to be to take a test drive, and she needed to look it up. She came back saying the age was 18... So my father took the phone and requested to talk to Alex. When he asked why he said what he did, he denied it entirely. Never taking my car to a business that treats me like garbage, and then lies about it. If you are not 21, don't waste your time here.