Mike Butler | Page 2

New truck purchase Excellent transaction involving a trade-in. Sales team was superb and ensured I was completely satisfied. All of the staff was very friendly and we ap Excellent transaction involving a trade-in. Sales team was superb and ensured I was completely satisfied. All of the staff was very friendly and we appreciate the level of customer service and speed in which it was provided. More

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Great service! Mike Butler found us the perfect vehicle for our growing family in a very timely manner! If you are looking for a great sales person give Mike a call! Mike Butler found us the perfect vehicle for our growing family in a very timely manner! If you are looking for a great sales person give Mike a call! More

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Great place My service was wonderful at Joe Machens...very professional and welcoming...I recommend everyone to go here...Not only did Mike Butler kept me laughin My service was wonderful at Joe Machens...very professional and welcoming...I recommend everyone to go here...Not only did Mike Butler kept me laughing he also made me feeling confident about the choice of my car More

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Always exceeds my expectations Above and Beyond my expectations I love in St. Louis, less than two miles from Schicker Ford. However, I purchase all my vehicles and have major serv Above and Beyond my expectations I love in St. Louis, less than two miles from Schicker Ford. However, I purchase all my vehicles and have major service at Machens in Columbia, MO. They brought me a loaner (I do have extended warranty) that was identical to my car. They then returned it for me too. And they did it all effortlessly. Mike was great and Fred, the service advisor, called me daily to let me know what was going on with the repair. The service doesn't end after the sale. I highly recommend Joe Machens for service and sales. In sales and for Doug in sales, John Savio, manager, and Marc Weiner in Finance. Top notch crew!!! More

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Disappointment beyond belief! I “WAS” a repeat buyer because I wanted to patronize my sales associate from my prior purchase. Being a repeat customer meant to me that I would recei I “WAS” a repeat buyer because I wanted to patronize my sales associate from my prior purchase. Being a repeat customer meant to me that I would receive the same exceptional experience as before, however, that was not the case. I sold my car outright with the anticipation of needing a truck and in turn went to Joe Machens Pre-Owned center to find the perfect fit. Much to my disappointment, I did NOT find a truck and after being told there was NO negotiating room in the prior 7 trucks my salesman tried to get me into, settled on a smaller version of what I had just sold. I went from a Lincoln MKX to a Lincoln MKC. I loved being a member of the Lincoln family as it had been a positive experience in the past. I felt misled and manipulated as well as disappointed in the professionalism by the person handling the financing for various reasons. They also had to order a small plastic console compartment door to replace the broken one so I didn’t actually take delivery on the vehicle for over 2 weeks after it’s purchase. I believe that my salesman made every effort possible to make me happy, however, I feel the desk was more concerned with making profit than getting me into a vehicle I truly desired. I made it clear to my salesman that I would be more than happy to purchase another vehicle from him in the future as long as it wasn’t from Machens (McLarty). I’ve purchased many vehicles in my lifetime and have NEVER been as disappointed in my buying experience as I was with this purchase. I do love my Lincoln but I would NOT recommend ANYONE purchase one from the McLarty Group who’s apparent goal is profit and ease of sale, NOT CUSTOMER SATISFACTION!! I know my next purchase will probably be from Drewing Automotive as I know Gary Drewing’s reputation is to put the customer first! More

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The staff was very kind and friendly!! The staff was amazing! They were willing to come get me and my son due to car issues. The same day I got a new car thanks to them. The staff was amazing! They were willing to come get me and my son due to car issues. The same day I got a new car thanks to them. More

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Mike Butler is the only reason we are a repeat customer My view of Joe machens not so great but they have an amazing sales man with Mike butler. He knows how to treat a person not just a customer!! My view of Joe machens not so great but they have an amazing sales man with Mike butler. He knows how to treat a person not just a customer!! More

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What an honest man Mike Butler I purchased a vehicle and Mike Butler was a tremendous help! He was very very very informative and honest and you do not find that much! I recommend a I purchased a vehicle and Mike Butler was a tremendous help! He was very very very informative and honest and you do not find that much! I recommend all my friends and employees to him!!! Thank you Mike!!! More

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Quick and Painless While I had done my review with USAA total car, it remained super easy to locate vehicles that interested me. Ironically, Joe Machens possessed all o While I had done my review with USAA total car, it remained super easy to locate vehicles that interested me. Ironically, Joe Machens possessed all of them! Once I indicated my interest, an email quickly followed asking method of contact preferred and times. Marco Tapia contacted me shortly there after and remained flexible to texting and emailing as well as offering additional pictures of the vehicle. Once the insurance finalized on my recent total loss, I stopped by the dealership the next day. I forewarned Marco of my limited time. Altogether time, less than 2 hours. Made it to pre-k graduation and that meant the world! Turns out Marco Combat Vietnam Vet and Mike -the one who recruited my husband as a Marine years ago. Clearly felt welcomed! *Never considered a Ford or Lincoln, but site will not process the review without it. Bought a Hyundai. More

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Just the facts from my experience with Joe Machen's team My daughter needed a new car so we searched online and found a nice 2010 red Ford Fusion in her price range located at Joe Machen's Ford / Lincoln on My daughter needed a new car so we searched online and found a nice 2010 red Ford Fusion in her price range located at Joe Machen's Ford / Lincoln on Bernadette Dr in Columbia Missouri. She called early in the morning on 2/17/2016 and asked if she could look at the car. The Machen's representative, Tracy (no last name provided), told my daughter that the car would be available to look at that afternoon. My daughter gave Tracey her name and Tracy said she had her info and the car would be there. I went with my daughter to look at the car. We arrived at the showroom and Mike Butler greeted us at the door. We told him why we were there and who we had talked to. Mike went back to the desk and then reported that he couldn't find any record of the appointment. Not a big deal so we told him we were there to look at the 2010 red Ford Fusion, our budget amount and that we would be happy to work with him. Mike searched for the car and told us it had been sold already. He suggested we look over the lot for any other Ford Fusions or any other car that fit our budget. We agreed and went with Mike to look thru the lot. Mike showed us many cars that were way over our budget amount. My daughter repeatedly told him that the cars were above her budget. Mike took us to several other locations to view cars but they were all over the budget amount. We spent about 2 hours driving around Columbia. When we got back to the main lot there was a 2010 Silver Ford Fusion parked in a spot that was empty on our last pass thru the lot earlier in the evening. Mike showed us the car and said the keys were not available. We decided to go with this car and wanted to hold the car until the next day when we could see it in the daylight, drive it and check it out. This is where things got confusing. We went back to Mike's desk and negotiated a price. They would not budge off of the $7495 sticker price. They said the car belonged to Joe Machen's Nissan and they couldn't negotiate a price. We started to leave and thanked Mike for his time. Mike all of a sudden got out a contract and said "I'm going to sell you this car" He asked for our drivers license and said he was going to take the info to his manager Joe Patucek. They both returned and said the price was firm. I told them they were asking above retail book value and they disagreed. We again tried to leave and Joe said, "will you pay $7200 total price out the door?" My daughter agreed and they wrote up the paperwork and she wrote a check for the full amount of $7200. We went to test drive and pick up the car on 2/18/2016 at 5pm. Mike Butler met us at he door and asked us to have a seat while he pulled the car around. He came back and said he had made a new key that cost $100. Mike said the original key(s) were not available. This seemed very strange to me and my daughter. Mike took us out to the car and we went on a short test drive. Mike said we were next in line for the business office to do the paperwork so we rushed thru the test drive. When we got back we discussed the mysterious key situation. I'm not clear on what the reason was but Mike said something like the Nissan dealer owned the car and wouldn't give them the keys. I'm going to copy in the conversation I had with the Joe Machen's Nissan representative. See below. Last night I purchased a car from the Joe Machens group of dealerships at their truck center on Bernadette Dr. I had a question about the transmission and opened a chat session on their web page since it was after business hours. The chat agent recorded my question and said someone would get back to me in the morning. I got an email and a phone call from Michael Hartgrove at Joe Machens Nissan this morning. Michael tried to answer my question but said the car was no longer on his lot. He asked several questions. "Did you buy the car?" I replied yes, we signed the papers and wrote a check. He asked what we paid and I told him the amount of $7200. He replied "I could have sold it to you for a lot less". I asked how much less and he replied $6800. I told Michael that I would discuss this with the other salesman that sold me the car (Mike Butler). While I was talking to Mike and Joe at their location on Bernadette we talked about the extremely unprofessional call I got from Michael Hartgrove at the Nissan location. I asked if they could lower the price by $400 dollars and they refused. Joe offered two free oil changes. We were very close to cancelling the deal but my daughter accepted the terms and we went thru with the purchase. I had to be very insistent that they provide a second key and the keyless entry FOB (clicker). After a total of about three hours we got thru the process of working with Mike and Joe on the deal and signing all the paperwork. We were told that the car would have to come back for a state inspection on 2/19/2016 so we set an appointment for 9:30am today 2/19/2016. My daughter showed up at 9:16am and was there until noon. They provided a second key and very old FOB clicker. They didn't provide a full tank of gas in the car. I was very disappointed with this level of service from all of the Joe Machens team members. I simply will never buy a vehicle from this business again. More

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