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Mike Capasse

Overview Reviews (720)

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Mike Capasse

Mike Capasse | Page 45

Service Advisor

Sawyer Chevrolet

351 W Bridge Street
Catskill, NY 12414

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4.9

720 Reviews

Overview Reviews (720)

Dealership Experience

7 yrs

Industry Experience

20 yrs

Languages Spoken

English

4.9

720 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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720 Reviews of Mike Capasse

March 21, 2023

Dealership Rating

Employee Rating

Service department is always friendly, courteous and helpful. Everyone is polite and I would recommend helpful. Everyone is polite and I would recommend More

by EJMEANIE2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Brandow, David Adsit , John Campisi, John Campisi

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Mar 22, 2023 -

Sawyer Chevrolet responded

Thank you for taking the time to share your feedback with us. John and our team work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again.

March 19, 2023

Dealership Rating

Employee Rating

great service,on time. No smart remarks.like i got last time from different person. this how it should be. thank you No smart remarks.like i got last time from different person. this how it should be. thank you More

by earlton84

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 19, 2023 -

Sawyer Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 17, 2023

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Employee Rating

Waited one and a half hour for Appointment. Isn't that why you make appointments??? Isn't that why you make appointments??? More

by ber02559

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Mar 20, 2023 -

Sawyer Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 15, 2023

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Employee Rating

Just can’t understand how it can take over 2 hours to replace a small plug and wire that is full exposed under the car, then charge us $304.64 in labor? Think we need to start shopping for another car re replace a small plug and wire that is full exposed under the car, then charge us $304.64 in labor? Think we need to start shopping for another car repair service. More

by keeskrazy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Other Employees Tagged: Brianna Caron, Brittany Trabona

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Mar 18, 2023 -

Sawyer Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please reach out to us at your convenience.

March 10, 2023

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Every time I go to Sawyer they go above and beyond to satisfy our needs! satisfy our needs! More

by countrymom78_2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brianna Caron

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Mar 13, 2023 -

Sawyer Chevrolet responded

Thanks for sharing about your experience with Sawyer Chevrolet. We appreciate your business and hope to see you again soon!

March 10, 2023

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Employee Rating

As always another very pleasant experience with Sawyer. My vehicle was taken right in and out within an hour as promised. My vehicle was taken right in and out within an hour as promised. More

by MBOWMAN06

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Luvera, David Adsit , Brianna Caron

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Mar 10, 2023 -

Sawyer Chevrolet responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Sawyer Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

March 08, 2023

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Employee Rating

Sawyer Chevrolet got the problem resolved very quickly thanks to the whole team at Sawyer thanks to the whole team at Sawyer More

by ssnova396jr

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 09, 2023 -

Sawyer Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 08, 2023

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Employee Rating

Great Service, Pleasant Staff Brittany is always smiles, cheerful and helpful, would recommend the service department. cheerful and helpful, would recommend the service department. More

by thixson

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brianna Caron, Brittany Trabona

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Mar 09, 2023 -

Sawyer Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 07, 2023

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Employee Rating

Prompt and friendly. Got right on with the service on my truck. Came out to explain some problem they found, asked if I had time for them to fix. When done went over bill Got right on with the service on my truck. Came out to explain some problem they found, asked if I had time for them to fix. When done went over bill so there was no questions as to what charges were for. More

by billand59

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 07, 2023 -

Sawyer Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sawyer Chevrolet.

March 06, 2023

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Employee Rating

They always take great care of me and my truck. I will continue to bring my truck there for service. I will continue to bring my truck there for service. More

by Paul B

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brianna Caron

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Mar 07, 2023 -

Sawyer Chevrolet responded

Paul, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.