Mike Caros | Page 2

Excellent service and outstanding customer service is always provided! Best dealership I’ve ever had a vehicle serviced! Clean, friendly and work completed in a timely manner! Highly recommend! always provided! Best dealership I’ve ever had a vehicle serviced! Clean, friendly and work completed in a timely manner! Highly recommend! More

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This has been the worst car buying experience ever and still on going. Bought this used 2016 Audi S6 May 27,2023. Car had some flaws that were not disclosed but I drove almost 4 hours for this car. The qu still on going. Bought this used 2016 Audi S6 May 27,2023. Car had some flaws that were not disclosed but I drove almost 4 hours for this car. The quarter panel had horrible looking dent behind drivers rear tire and front drivers fender had nasty dent on the top of it. Both made the drivers side look like poop and was never made aware of in any video but I still wanted the car just knew this was going to cost me money right away to fix. Then driving back to KC my tire light came so pull over and find out every tire was at least 10 pounds low and then started car and check engine light came on. They had done some work at Audi on it so didn't think nothing of it at first and thought maybe a code needs cleared. I take it to my local shop and found out exhaust has been modified with resonators and center muffler cut out and x-pipe installed so code cant be cleared ever just dealing with that, both lower control arms rubber is all severely cracked and need of replacement, and my motor mounts are leaking. This some how passed Missouri safety inspection though per my Audi Service paperwork when purchased. Next issue is then I got my 30 day tag when I purchased the car to wait on title paperwork but problem is that time ran out and I didn't get a new plate tell Aug 26,2023, which means if I wanted to drive car it would be illegal. Meanwhile I am still making insurance and car payments for this car. Then I get a letter in the mail stating the check for taxes was bounced that the 3rd party title company wrote to my DMV for $3,700.00. Now I am calling the dealership almost every day to make sure this gets handled so I don't have to go to court for something I have no control over. The really sad part is I am the one calling the dealership to check on this all the time no one is calling me to make sure it is getting handled which is a poor way to do business. More

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Went to dealer with very specific requirements of the car I wanted, Mike and Matt did what they had to in order to find the only 2023 A4 45 Premium Plus S-line in Navarra Blue with the Black Optics package t I wanted, Mike and Matt did what they had to in order to find the only 2023 A4 45 Premium Plus S-line in Navarra Blue with the Black Optics package that meet my requirements within a 10 hour drive and bring it in for me. Bought the vehicle and Mike sat down with me to take me through all the features and get all the systems configured, even called a few days later to ensure that I was happy. Very pleased. More

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