Mike Carrozza

would strongly advise anyone considering doing business with this dealership to think twice. I purchased a brand-new 2024 RAM expecting reliability and professional service. Instead, I’ve experienced no with this dealership to think twice. I purchased a brand-new 2024 RAM expecting reliability and professional service. Instead, I’ve experienced nothing but frustration. The first warranty repair involved the rear axle and took approximately six weeks. After finally getting my truck back, it didn’t even make it 400 miles before the rear axle failed again. That alone speaks volumes about the quality of the repair. The truck has now been sitting at this dealership for another two and a half months for the same warranty issue. Meanwhile, I continue making monthly loan and insurance payments for a vehicle I cannot use. Week after week, I receive nothing but excuses and promises that it will be ready “next week.” A warranty is meaningless if a dealership cannot properly diagnose and repair a vehicle within a reasonable time. The quality of the workmanship, the lack of urgency, and the poor communication have been extremely disappointing. This has been, without question, the worst dealership service experience I have ever had. I cannot recommend this dealership to anyone. More

Report | Print

Excessively slow repair service. My van is under warranty, and every time I have something go wrong (which is often), they have my vehicle on average for about a month. So frustratin My van is under warranty, and every time I have something go wrong (which is often), they have my vehicle on average for about a month. So frustrating!!!! More

Report | Print

I bought a $90,000 HellCat, in cash, from this dealership and two days after I bought it, it started leaking gas. I called them and these xxxxxxxx couldn't even send me a tow truck. I had to pay out of pocke and two days after I bought it, it started leaking gas. I called them and these xxxxxxxx couldn't even send me a tow truck. I had to pay out of pocket to get it towed back to them. I waited for hours for them to "repair" it, I took it home, and a hour later it was leaking gas again, so I had to come out of pocket to get it towed again, yes, that's twice in one day I had to get it towed. This time, they kept it for two weeks, I asked for a loaner (rental car) and they didn't have one, so I had to go two weeks without a car. Carlos Torres sold it to me, by the way, and he kept hiding and ducking my phone calls. The so called sales manager, Jeff Schillaci, wouldn't answer the phone or return my calls either. I just got my car back, today, and it was completely dirty like it's been sitting under tree for all this time and they only left me with a quarter tank of gas. The least, and I do mean VERY LEAST, that they could've done was give me a car wash and a full tank of gas for my troubles, but I guess customer service is just words and not actions for most businesses, nowadays. This a $90,000 muscle car and they treated it like it was a 1999 Honda Civic. This is America where it's a car dealership on every corner, I'm telling you that you need to drive past this corner. This place is a circus full of clowns...If any one of you ducks from this dealership is reading this, you better be lucky it's a new year and a new me, because the old me would've knocked Jesus over to get to you. More

Report | Print

Service manager was great made sure that I was taken care of, in general everything was great service, no complaints thank you of, in general everything was great service, no complaints thank you More

by HERNANDEZ.SANTIAGO35 Verified Customer Verified Customer

Report | Print

Good customers service. Very professional and reliable. Vanessa and her team were very punctual and corteous. Very professional and reliable. Vanessa and her team were very punctual and corteous. More

by palaciosandro28 Verified Customer Verified Customer

Report | Print

The parts department here is one of the best l have seen in a while in a while More

by rgayle1215 Verified Customer Verified Customer

Report | Print

Service was good. It took roughly 1.5 hours to complete the service but that was ok because I had more then one thing done It took roughly 1.5 hours to complete the service but that was ok because I had more then one thing done More

by carolskid Verified Customer Verified Customer

Report | Print

I brought my truck in on 1/29/24 explained that Adapter Engine Oil Filter had been replaced and I was still getting the P06DE check engine on. Went back to University Dodge spoke with the Service Manager, Engine Oil Filter had been replaced and I was still getting the P06DE check engine on. Went back to University Dodge spoke with the Service Manager, who intern assigned his best man on the job. Set me up with a loner and found the problem and it is now fixed. More

by JHYANERO Verified Customer Verified Customer

Report | Print