would strongly advise anyone considering doing business
with this dealership to think twice.
I purchased a brand-new 2024 RAM expecting reliability and professional service. Instead, I’ve experienced no
with this dealership to think twice.
I purchased a brand-new 2024 RAM expecting reliability and professional service. Instead, I’ve experienced nothing but frustration.
The first warranty repair involved the rear axle and took approximately six weeks. After finally getting my truck back, it didn’t even make it 400 miles before the rear axle failed again. That alone speaks volumes about the quality of the repair.
The truck has now been sitting at this dealership for another two and a half months for the same warranty issue. Meanwhile, I continue making monthly loan and insurance payments for a vehicle I cannot use. Week after week, I receive nothing but excuses and promises that it will be ready “next week.”
A warranty is meaningless if a dealership cannot properly diagnose and repair a vehicle within a reasonable time. The quality of the workmanship, the lack of urgency, and the poor communication have been extremely disappointing.
This has been, without question, the worst dealership service experience I have ever had. I cannot recommend this dealership to anyone.
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by Altynoleg
Service Price Transparency
Jul 02, 2026 -
Rob Lambdin's University Dodge RAM responded
In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@universitydodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Jul 02, 2026 -
Altynoleg responded
Thank you for your response.
I have already provided all of the requested information. On June 24, I sent detailed emails regarding my case to Nick Salerno, Mariane, Christopher Potter, and social@universitydodge.com. Those emails fully explain the ongoing issues with my 2024 RAM 3500 VIN. 3C63RRGL1RG380263 warranty repair.
Unfortunately, I have not received a single response from anyone regarding my emails. The only communication I have received was another phone call from my service advisor, once again promising that the truck would be repaired “next week.”
As of today, the repair is still not complete. This is the second rear axle failure, and my truck has now spent over two and a half months in your service department during this repair alone. The first rear axle repair took approximately one and a half months, and the axle failed again after only a few hundred miles.
I continue to make my monthly truck loan and insurance payments while being unable to use the vehicle. This situation is completely unacceptable, and I expect University Dodge RAM to provide a meaningful update and finally resolve this matter without further delays.
Miami unlimited LLC
Sep 26, 2026 -
Altynoleg responded
My experience with University Dodge has been absolutely unacceptable.
My 2024 RAM 3500 is a work truck that I depend on for my business. The rear axle has already been repaired by University Dodge THREE TIMES.
The third repair took approximately a month and a half. After waiting all that time, I finally got my truck back, drove only about 600 miles — and the rear axle FAILED AGAIN.
This is now the FOURTH failure.
In total, my truck has spent approximately FOUR MONTHS sitting at University Dodge. Four months without a work truck means lost jobs, lost income, and continuing payments for a vehicle that I could not use.
What is especially frustrating is that after keeping the truck for weeks at a time, the same major problem continues to come back.
Based on my personal experience, I can recommend University Dodge for warranty repairs only if you are trying to build an excellent repair record for a Lemon Law case. Few dealerships could provide a better documented history of repeated repairs, excessive downtime, and the same problem returning again and again.
Three repair attempts. Approximately four months of downtime. Only 600 miles after the latest repair — and the rear axle failed again.
I would not trust University Dodge with another major repair on my vehicle.
Very unprofessional and inconvenient.
0 of 10 would not recomend.
They called us on Friday to visit them on Saturday; we were interested in a Ram 3500 that they had, through the phone w
0 of 10 would not recomend.
They called us on Friday to visit them on Saturday; we were interested in a Ram 3500 that they had, through the phone we agreed on the out the door price of 52,000. When we get to the dealership the truck was in service so we had to wait atleast 30 minutes, then when we were finally able to see the truck its tires were worn down below the legal limit. The dealer ship also didn't have the keys for said truck. Naturally though, they said that they would add the new tires and order a new pair of keys, and we were like "okay, that sounds good"
Now lets keep in mind that the truck is listed for 46,500, so the out the door price for 52,000 is quite the reasonable offer; however, after sitting down at the desk and going over the papers they tell us that the out the door price is actually 59,000. We ask why, and the manager tells us that we're being charged for the 6 tires that need to be replaced and the two keys- that they lost.
So to sum up this long story, we agree on a reasonable price and when we get there they try to scam us.
If anyone is wondering the Ram we were looking at is a 2024 60,000 mile Ram 3500.
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by CPT_SALAZAR
Feb 06, 2026 -
Rob Lambdin's University Dodge RAM responded
"CPT_SALAZAR" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@universitydodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Good experience.
Highly recommended! He was incredibly friendly and helped throughout the whole experience of buying a car.
Highly recommended! He was incredibly friendly and helped throughout the whole experience of buying a car.
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by Marsel
Thanks Ruslan for help!
I rate him 10 out of 10! The dealership is very good too
I rate him 10 out of 10! The dealership is very good too
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by Alan
Thanks Ruslan Nigmatullin for good work and support.
I'll only buy trucks from in future and will recommend him to all the friends
I'll only buy trucks from in future and will recommend him to all the friends
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by Atsamaz
Other Employees Tagged:
Skylar Viviano
I bought a new Ram, super consultant Ruslan is a
professional in his field, he picked out what I wanted for me
professional in his field, he picked out what I wanted for me
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by KUTMAN USONBEKOV