Mike Cianci | Page 4

It's never too late to do a great review of a bad company and this company has the name Arrow Motors. We purchased a 2015 BMW X5 Diesel from Arrow Motors at the end of November 2021. In order for us to ha and this company has the name Arrow Motors. We purchased a 2015 BMW X5 Diesel from Arrow Motors at the end of November 2021. In order for us to have the financing approved it was required that we also purchase an extended warranty and GAP insurance and that was done. On the way back to our house we noticed a big noise in the engine and the next day we reported the problem to Arrow who immediately denied having responsibility for the warranty given by the dealer because we bought an extended warranty from AUL Corporation which was responsible for the warranty. We were also told that as it was a recent purchase we should wait around 30 days to file a claim with AUL Corporation. During this period we looked for a repair facility that could identify the problem. We paid for a report and it was identified that the problem was Time Chain and that this repair would cost around $9,000.00. We again informed Arrow Motors about this report and they again advised to wait the 30 days and open a claim with the Insurance Company. We waited and left the car at another mechanic that did repairs on cars with diesel engines. This Shop made a car repair quote of $7,000.00 and upon being informed that we would use AUL Corporation as insurance, it declined the process. And so it was in other mechanics shop and even a BMW Dealer. None accepted to work with AUL. The car started to have other problems such as spending engine oil every 300 miles, requiring 1 liter of oil. All these stages of problems were reported to Arrow Motors and they initially promised to help pay for the car repair costs and then went back and didn't even answer our calls, texts and emails. In short, we bought a car from Arrow Motors, we were forced to buy the extended warranty, we were promised help or support to solve the problem and at the end of this history of problems we had to pay $7,200.00 to solve the problem of the car. Neither Arrow Motors, AUL Corporation nor Westlake Bank (we tried to return the car and cancel the financing) took responsibility for the problem. So don't trust these companies named Arrow Motors, AUL Corporation and Westlake Bank. They are companies that do not deserve trust and reliability.. More

Report | Print

Always a wonderful experience. We get all our cars from Arrow. They make it so easy and work with us as people not as buyers. All 3 men are sweet and knowledgeable. I’d recommend t We get all our cars from Arrow. They make it so easy and work with us as people not as buyers. All 3 men are sweet and knowledgeable. I’d recommend this dealership any day. More

Report | Print

Pleasurable experience, Shawn, Mike and Rob were up front and honest. I received a great price for my trade, and I was able to drive off in my new car the same day. I would recommend them to anyone! and honest. I received a great price for my trade, and I was able to drive off in my new car the same day. I would recommend them to anyone! More

Report | Print

Thank you so much Shawn for helping me through buying my first car. Shawn is a very profession car salesmen and since the first day i walked in the office to when i left with my car he has been honest outgo first car. Shawn is a very profession car salesmen and since the first day i walked in the office to when i left with my car he has been honest outgoing and straight forward. Arrow Motors and an excellent establishment to buy any certified used cars for a reasonable price. Again thank you so much !! More

Report | Print

After confirming the stereotype of "used car salesman" at a couple of other establishments that I walked out of, I was driving down St. George Ave in Linden when I saw a sign for Arrow Motors and hopped out a couple of other establishments that I walked out of, I was driving down St. George Ave in Linden when I saw a sign for Arrow Motors and hopped out to look at the cars on the lot. Every other place I went to advertised a price that was nowhere near what it would take to buy the car - shipping fees, inspection fees, convenience fees - and the fees would keep popping up as the process went along. Anyway, Arrow had three cars that met my criteria and I settled on one hoping that I could get the car for the price on the window, which was already below Kelley. Shawn, the salesman who I worked with, volunteers that the car was just marked down on their website for $2,000 below the sticker price and that it would not "feel right" to sell it to me at the higher price. Now I am expecting the story about the fees - just one basic (expected!) registration fee; how refreshing! So much for that old stereotype! So I agree to pick up the car first thing on Monday morning - Shawn's got all the paperwork ready and Mike spots an issue with my insurance card that would have cost me money, stress and untold hours of my life to sort out at the DMV when I registered the car. Was able to call Geico and sort it out in 10 minutes. Shawn and Mike were first class in every way - apparently, Arrow has been around for almost 50 years and the sales team has been together for a while. I can see why. I am not a regular internet rating type customer - but when Shawn asked me if I would consider writing a few words, I was more than happy to oblige. I hope this review helps you find a dealer you can trust. More

Report | Print

Amazing Service!! Shawn was magnificent to work with! The whole team in general was quite pleasant, accommodating, and more than helpful! I was not disappointed, and look forward to working with them again i whole team in general was quite pleasant, accommodating, and more than helpful! I was not disappointed, and look forward to working with them again in the future. More

Report | Print

I recommend these gentlemen.They are experienced and courteous. It was a pleasure doing business with Arrow Motor . I believe they are honest and value their work. courteous. It was a pleasure doing business with Arrow Motor . I believe they are honest and value their work. More

Report | Print

My experience at arrow motors was wonderful from start to finish. Dealing with Shawn was a pleasure. He was very accommodating and friendly, went out of his way to make sure everything was in order and there finish. Dealing with Shawn was a pleasure. He was very accommodating and friendly, went out of his way to make sure everything was in order and there were no surprises. Highly recommended!! More

Report | Print

Great experience. I drove here from Virginia because they had a great car at a great price. Alex and Mike, the best. No surprises here. had a great car at a great price. Alex and Mike, the best. No surprises here. More

Report | Print

5th car I love going there; they are amazing. Shawn is an excellent sales rep. Someone that honestly has become more of a friend than anything. Mike is be on I love going there; they are amazing. Shawn is an excellent sales rep. Someone that honestly has become more of a friend than anything. Mike is be on amazing; he just like shawn makes sure they go above what any other place would. I have brought 5 cars from them and I've always been happy with the cars and warranty they give. Shawn and Mike def. Take care of their clients as if they where their own family members. LOVE LOVE LOVE LOVE LOVE THESE GUYS. More

Report | Print