Mike Dalton

Not the dealer it once was! Had previously done excellent work for preventive maintenance and repairs. NOW: will not honor long-time commitment for lifetime oil changes. What Had previously done excellent work for preventive maintenance and repairs. NOW: will not honor long-time commitment for lifetime oil changes. What else has failed? New owner/manager expects customers to keep the paperwork he threw out when taking over. Now he is "taking" the customers that once came. Not me - I'm done with Brown-Daub Kia! He will find out that it is harder to get a new customer than to keep one - and every one lost is multiplied by the bad publicity he created for himself. More

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I recently took my wife’s 2016 Kia Sportage in for a routine oil and filter change back in early January. This was supposed to be of no cost as per the “free lifetime oil changes” agreement she had when routine oil and filter change back in early January. This was supposed to be of no cost as per the “free lifetime oil changes” agreement she had when she purchased the vehicle from Brown Daub Kia in February 2016. When I went to pick up the vehicle I was given a $110 bill and after telling them this was supposed to be covered as part of the agreement I was told that we have new management and we cannot honor the agreement unless you have the original bill of sale stating this in the contract. This was apparently due to people purchasing their vehicles elsewhere and still receiving free oil changes at Brown Daub Kia. Unfortunately, due to the car being 9 years old I didn’t have the original bill of sale (shockingly neither did Brown Daub) and I only had a document showing the vehicle was purchased at Brown Daub Kia and I also had copies of all the maintenance records dating back to 2016 showing the agreement being honored. Regardless of whether they have new management or not Brown Daub Kia is still Brown Daub Kia. I can understand if they had been bought out by a different company, but I shouldn’t have to prove anything to you when the vehicle was purchased at your business. Clearly, some new management “bean counters” came in and saw they were losing money on the “free lifetime oil change” agreements and decided we need to figure out a way to stop the bleeding so this is how they went about it. This is not a way to treat a loyal customer who has taken their car to be serviced at your facility for all recommended servicing. It’s 100% wrong and I will not be doing any business here again. I was looking at purchasing a new vehicle from Brown Daub in the next year and I will definitely be taking my business elsewhere. To Brown Daub Kia “free lifetime oil changes” means “free lifetime oil changes for as long as we feel it is appropriate”. Do yourself a favor and stay away from this place. More

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Bill was exceptional. I received outstanding service the exceeded all of my expectations. The process was flawless. I would definitely by my next vehicle from this locatio I received outstanding service the exceeded all of my expectations. The process was flawless. I would definitely by my next vehicle from this location and Bill my salesman. Thank you to all team members that made my experience memorable. More

by drewvols1 Verified Customer Verified Customer

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Great experience staff were very helpful and explained everything I needed. I love brown daub Kia. I would definitely recommend to all my friends place. Really feels like home.. everything I needed. I love brown daub Kia. I would definitely recommend to all my friends place. Really feels like home.. More

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Purchased new sorrnto in June Screen was now working Kept car for 22 days Next day out again In total serviced car three times had car for over 45 days Was told that they never heard of Lemon law Kept car for 22 days Next day out again In total serviced car three times had car for over 45 days Was told that they never heard of Lemon law Told me to trade car in which was my best option Cost me $6000 more I can’t say that I was helped to the point of satisfaction Got to pay sales taxes again I’m 77 years old and was not happy Lesser car for more money More

by breonrobert Verified Customer Verified Customer

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Edward is a fine young man always very courteous, respectful and has full knowledge of all services. respectful and has full knowledge of all services. More

by M3KFEY Verified Customer Verified Customer

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