Mike Daoud | Page 2

Tried to add $2500 to price of car when signing deal This place is an absolute joke of a company. I test drove a car and everything was fine so i moved forward with purchasing it. When i negotiated a pic This place is an absolute joke of a company. I test drove a car and everything was fine so i moved forward with purchasing it. When i negotiated a pick up time everything seemed fine, went to pick the car up and it "wasn't ready for me" so i had to wait another week to get the car. It wasn't that the car wasn't ready that aggravated me it was the lack of communication, i was told that i would be ready to pick up. And then when signing the paperwork for the car they tried to sneakily add $2500 worth of their "warranty" to the price without telling me about it; clearly hoping id sign the document without looking at the paperwork. Once i finally got the car the fuse box cover was missing. i was told it would be replaced. I drove the car away and the plastic fog light cover fell off on the highway. Its been a month and I'm still waiting for my replacement parts. More

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Top Notch It was time for the dreaded task...to buy a new car. It appeared that since I had purchased my last car, 10 years earlier, a new way to shop had em It was time for the dreaded task...to buy a new car. It appeared that since I had purchased my last car, 10 years earlier, a new way to shop had emerged...online viewing, comparing and negotiating. By last week, I had already been researching for many months and was more confused than ever. Finally, last Wednesday, I decided to go with another Toyota. I have had my last Toyota Corolla for over 10 years and it had over 235,000 miles on it. After contacting several dealerships, closer to my home, requesting price quotes for different cars, the offers started to pour in, by email and phone. Good deals...but, nothing felt right. I had purchased from Boch Toyota in Norwood last time and thought before I make my final decision that I'd give them another try. Requesting an online quote, Ryan Cassidy, from Boch Toyota, emailed me with a great offer. A short time later I received a telephone call from Mark Gilson asking if I had received all of the information that I needed and if there was anything that he could do to assist me. He patiently listened as I expressed all of my apprehensions about car shopping and he noted my concerns and reassured me. We set up a time for me to see some cars the next day. When I arrived, Claudia, at the reception desk, gave me a bright smile and told me someone would be right with me. Rick Malabre welcomed me and brought me out to the lot so that I could look at and test drive a car. He was so patient and kind and spent so much time helping me. (It ended up being 3 cars that I was interested in seeing) Eric Yngve came out to appraise my trade in and joked about my mileage...yes, amazingly, it was the original engine, clutch, etc. (I had taken good care of my little Corolla). He offered me a fair price for the trade in. Back in the showroom, one of the Sales Managers, Tom Siuda, came by to see if he could do anything to assist me. He patiently listened as I explained I was overwhelmed and unsure of which car I wanted and that I needed more time in deciding. He was very understanding. Friday morning I went back to Boch Toyota and met David Demosthene. David was so positive and kind and knowledgeable. I told him that I thought I had made my final decision, but wanted one last look at the cars. He patiently showed me each. Finally, I knew this was the one. I test drove it and was very excited. David then calmly walked me through each step in the process to purchase the car. Tom Siuda checked back with me to see how things were going and to make sure that I was satisfied. Holly Verado came over and was great in helping me to choose some accessories, for the car. Mike Daoud, in finance, was easy to talk to and very helpful. I told Mike that I wished there was some way I could tell someone about how exceptional everyone at Boch had been, in helping me. At my request, Mike brought me over to Jason Aufiero, the General Manager, of Boch Toyota in Norwood. I told Jason that every person I had dealt with, at Boch, had been exemplary and that they were a credit to the dealership. I know that I have written a long review, but, I was so reluctant to purchase a car and so afraid to be taken advantage of, that I want to really express my gratitude to everyone at Boch Toyota, who so patiently helped me and did their job so exceptionally well. More

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Good Experience They made made us feel like at home. My family and I were looking for a SUV and friendliness was a mandatory factor. They helped us in everything. Out They made made us feel like at home. My family and I were looking for a SUV and friendliness was a mandatory factor. They helped us in everything. Outstanding service on sales and finance. Could give a 5 stars if it was not by the price once we didn't get a good discount on the sticker price. More

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