Mike Decosimo | Page 50

***PLEASE BEWARE OF MIKE***One month ago we put in our ***PLEASE BEWARE OF MIKE*** One month ago we put in our deposit, set the deal (had it written on the receipt)- then we waited 1 month for the car to ***PLEASE BEWARE OF MIKE*** One month ago we put in our deposit, set the deal (had it written on the receipt)- then we waited 1 month for the car to arrive. So we go into the dealership ready to pick up the car and all we had to do was sign paperwork. We go into Mike’s office and he nonchalantly states (sneaky man) that our rate is going to increase because our credit is too “light” and that we are a first time buyer. So what about the car we are about to trade in Mike? What about the title for the car we are about to trade in Mike? He later finds out about the ownership to our car and later finds out that he didn’t have all the info.. When, BY THE WAY, all of that info was on his desk and right in front of him. He was ignorant, greedy, not diligent with his paperwork and worst of all the fuming of arrogance coming out of him. Baseline: He didn’t do his homework and he just wanted to somehow make some more money the day we finally come to pick up our car. (which again, it’s a typical dealership tactic.. I understand, because you gotta make your money but please I’m not one to sit and let you do this to.) His response to our frustration: “Give me 5 minutes let me make a call to the bank.” So he asked us to leave his office, who knows what he did within that time…. I guess this is the part where he came to realize he made a mistake? But his apology was more like a sorry not sorry, he stated “I’m sorry if you thought I came off a certain way.” Our frustrations made us want to leave and take our deposit back- so we said thank you and got up to leave. But Mike the man requests us to leave his office once more so that he can “make another phone call”. Offered us a coupon and “made it all better”- says Mike. Overall: such an unpleasant experience in getting a new car. Wasted so much time and energy because of Mike’s ignorance. Subaru is such a great brand, so unfortunate that they missed on this one. My mom was also told that her english is good, I’m sorry but that’s quite racist and also quite ignorant to state. Because she’s Asian and she’s able to respond to questions in english, she has good english? But to their defense, not being a minority, they may not understand what those types of comments may come off as. Completely understandable, ignorance is bliss. More

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I came in to purchase my leased CrossTrek. From the individual salesman, to the finance officer, to the gentleman who parked and moved my car, I was treated with respect, patience and full disclosure o individual salesman, to the finance officer, to the gentleman who parked and moved my car, I was treated with respect, patience and full disclosure of all terms and obligations. Very pleased. More

by debbiemet Verified Customer Verified Customer

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I was very pleased with the service and attention I received from Alex at Star Subaru in bayside . received from Alex at Star Subaru in bayside . More

by NATYVW Verified Customer Verified Customer

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Great service from the time we walked in thru the time we drove away with our vehicle. All sides, sales and finance. drove away with our vehicle. All sides, sales and finance. More

by JKRICOTTA Verified Customer Verified Customer

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Mackenzie (Sales/Lease Consultant) and Mike (Business Manager) were a pleasure to work with. They explained everything and helped make the process seamless. Their skills are second to none. I would highl Manager) were a pleasure to work with. They explained everything and helped make the process seamless. Their skills are second to none. I would highly recommend each of them to my family and friends. I will be back for my next Subaru. Thank you both! More

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Mario was a pleasure to work with, he answered all of my questions and explained everything thoroughly. He went above and beyond to help. I would definitely recommend him and will work with him again. questions and explained everything thoroughly. He went above and beyond to help. I would definitely recommend him and will work with him again. More

by shirley2010 Verified Customer Verified Customer

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very nice dealership and easy to talk to. It is A good exprience go to this dealership exprience go to this dealership More

by KC6 Verified Customer Verified Customer

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Bayside sales person Jackson Yuen was recommended by my friend and thank goodness. Jackson was efficient, followed up on everything I needed & things I didn’t know I needed. He was 100% diligent. friend and thank goodness. Jackson was efficient, followed up on everything I needed & things I didn’t know I needed. He was 100% diligent. More

by Nancy Lo Verified Customer Verified Customer

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The dealership was conveniently located and from the moment I called earlier in the day with a question to when I drove off with a new Forester, everyone was professional and nice moment I called earlier in the day with a question to when I drove off with a new Forester, everyone was professional and nice More

by EJ Verified Customer Verified Customer

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Considerate, responsive, clearly communicate, this is my 5th car bought three, they must be good 5th car bought three, they must be good More

by RMS4321 Verified Customer Verified Customer

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