Mike Elwell

I traded in a vehicle with them on 9/5 it had an outstanding loan that was supposed to have a payoff on 9/25, on 9/30 I called my bank, the dealership hadn't sent a check yet. On the same day I call outstanding loan that was supposed to have a payoff on 9/25, on 9/30 I called my bank, the dealership hadn't sent a check yet. On the same day I called the dealership 6 times and left messages. Twice I actually spoke with someone who said they would send an email to the accounting department and get back to me. No one ever called me back. The check finally showed up on 10/3 and because it took so long I have an outstanding balance of $60 on the loan. In the meantime they already had my previous vehicle up for sale on their website. If you have a trade in I would go somewhere else. More

by hiker_jessica Verified Customer Verified Customer

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Great job but they couldn't reset the oil life because the buttons weren't working and no one told me. the buttons weren't working and no one told me. More

by Fire_rescue115 Verified Customer Verified Customer

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Very helpful service! I would highly recommend their dealership. They even have popcorn and coffee! I would highly recommend their dealership. They even have popcorn and coffee! More

by NEWINVIS Verified Customer Verified Customer

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Bob was actually my salesman and he did a fantastic job, encouraging us to come in and try a comparable vehicle. He took care of us accordingly while we were there. encouraging us to come in and try a comparable vehicle. He took care of us accordingly while we were there. More

by PEGASUS_48 Verified Customer Verified Customer

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The entire process was quick and painless. Honestly, it took longer to switch insurance than it did to complete the purchase. The Mikes were amazing. Very upfront and working with them was ama Honestly, it took longer to switch insurance than it did to complete the purchase. The Mikes were amazing. Very upfront and working with them was amazing. More

by rgriffin04548 Verified Customer Verified Customer

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The crew at Newcastle really hooks us up with excellent service on our 2 Ram trucks! Highly recommended… service on our 2 Ram trucks! Highly recommended… More

by GOINDEEP6831 Verified Customer Verified Customer

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Good dealership good people I tried to take care of everything that I needed to take care of everything that I needed to take care of More

by jason.stodder123 Verified Customer Verified Customer

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I found them to be very professional and answered all my questions and concerns. We were very happy with their service! questions and concerns. We were very happy with their service! More

by LHARPER72389 Verified Customer Verified Customer

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Good easy to work with, they stand with you, give good service. Get you the best deal they can service. Get you the best deal they can More

by gliddencorey Verified Customer Verified Customer

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I was there a couple times tried couple trucks they were very nice to deal with . When I made up my mind what I wanted they got me a good deal and the whole process was easy and pleasant . Mike the sales gu very nice to deal with . When I made up my mind what I wanted they got me a good deal and the whole process was easy and pleasant . Mike the sales guy helped me get my phone sync with the truck and explained everything about the truck to me , overall I was very happy with the experience and would recommend them to my friends that are looking for a new vehicle ! More

by LOBSTERMANJAKE Verified Customer Verified Customer

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