Mike Elwell | Page 8

Was in for a inspection and oil change. glue from old sticker smeared on windshield,and grease/oil smudges and fingerprints all over hood and driver side front fender! I remember when mechan glue from old sticker smeared on windshield,and grease/oil smudges and fingerprints all over hood and driver side front fender! I remember when mechanic placed a protective cover over the fender when working under the hood! Took an hour and a half to do the oil change and inspection and the mechanic didn’t seem to respect other people’s property. Been a customer for many years and have purchased many vehicles at this dealership! I guess the days of customer loyalty are not what they used to be……probably will continue to do business with key, but not because they stand out like they used to in a customer service way. They have not been that type of dealership since it was sold to KEY auto group More

by JUSTONEGUY Verified Customer Verified Customer

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Very good people there, they're not your typical "salesman" that you find in these big dealerships that try to give you all the reasons you should buy from them. it is a nice relaxing atmosphere to "salesman" that you find in these big dealerships that try to give you all the reasons you should buy from them. it is a nice relaxing atmosphere to do business in. More

by ALJOANNIE Verified Customer Verified Customer

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We told them what we wanted and they made it happen quickly and easily. Very positive experience quickly and easily. Very positive experience More

by poobit Verified Customer Verified Customer

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Dealership took the time to go over my purchase and quickly detailed it as well. quickly detailed it as well. More

by dalergrass Verified Customer Verified Customer

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Great service! Dot got me in quickly and fixed my problem on the first visit! She was very kind and helpful. I recommend their service. I enjoy their complimentary Dot got me in quickly and fixed my problem on the first visit! She was very kind and helpful. I recommend their service. I enjoy their complimentary, snacks and beverages. They were so yummy. It was also nice to see Mike in stuff sales. More

by m.ramguy Verified Customer Verified Customer

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This is the 4th car I’ve bought there. Others were with Newcastle Jeep. However I dealt with Mike each time. I enjoy working with him. Others were with Newcastle Jeep. However I dealt with Mike each time. I enjoy working with him. More

by DGSTRAWSER Verified Customer Verified Customer

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Friendly and no pressure. I knew the car I wanted and so it was easy to negotiate I knew the car I wanted and so it was easy to negotiate More

by klmfwow Verified Customer Verified Customer

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The folks I dealt with were efficient, friendly and attentive. They covered all aspects of vehicle. Unfortunately the issues I experienced the day after the sale was not good but that is a manufacturin attentive. They covered all aspects of vehicle. Unfortunately the issues I experienced the day after the sale was not good but that is a manufacturing issue vs. a dealer issue. One note to dealership that should be covered. Roadside assistance is only good for 15 miles. Not very good in a rural state. Second, SOS is satellite driven. If they transfer to roadside assistance and you are in a lack of cell coverage area, the call will drop. They must stay on the line for call to continue More

by vulcanguy77 Verified Customer Verified Customer

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Everyone at Newcastle Key Jeep was awesome. Appreciate them taking the time to walk us through everything. Mike, Mike, Andrew and Jamie were great. Thanks again. Appreciate them taking the time to walk us through everything. Mike, Mike, Andrew and Jamie were great. Thanks again. More

by DSBART640 Verified Customer Verified Customer

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They made buying the car I wanted an easy and efficient process. I would go there again. process. I would go there again. More

by jimigreene207 Verified Customer Verified Customer

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