Mike Ferrara | Page 3

Great service had a oil change and they were on it had truck checked out got a upgrade on my warranty. They did a good job. truck checked out got a upgrade on my warranty. They did a good job. More

by kathybeecham Verified Customer Verified Customer

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Asa Was very kind, courteous professional, the service department got my vehicle done quick so I could be back on the road quick department got my vehicle done quick so I could be back on the road quick More

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Asa has been our service tech for two of our vehicles, and he has done a great job of communicating what needs to be done with the vehicles and gives an estimated time frame for how long it will take. If and he has done a great job of communicating what needs to be done with the vehicles and gives an estimated time frame for how long it will take. If he doesn't know the answer, he is honest about it but says he will get an answer, and does. More

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After car being serviced they helped me remove a bumper scuff paint transfer. They did not have to do that. Was very appreciated. scuff paint transfer. They did not have to do that. Was very appreciated. More

by LCACMCDC Verified Customer Verified Customer

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It was spouse to about an hour for oil change. and rotation. almost 2 hours laters I looked on my app to see where my car was because I could see in the window it wasn’t there.. it had been in the and rotation. almost 2 hours laters I looked on my app to see where my car was because I could see in the window it wasn’t there.. it had been in the parking lot done .. I had to go ask about it and when they looked into it the paper work was put in wrong place.. thank goodness for my app no telling how long I would sit there waiting More

by Dancinggypsey Verified Customer Verified Customer

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Mary is the sweetest and so very helpful! They always leave my car spotless and the job always done very well! Thank you Gates They always leave my car spotless and the job always done very well! Thank you Gates More

by Nicolini Verified Customer Verified Customer

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Will never be taking my car back here. I would rather pay more somewhere else than to a place that lies I would rather pay more somewhere else than to a place that lies More

by sage.nemeth Verified Customer Verified Customer

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Was involved in an accident, the insurance company sent me to Gates in Granger for a vehicle inspection and estimate. Gates fixed up my bumper, and detailed my entire car. It was shiny new when I picked it me to Gates in Granger for a vehicle inspection and estimate. Gates fixed up my bumper, and detailed my entire car. It was shiny new when I picked it up. I was very pleased with the service! More

by Koch Verified Customer Verified Customer

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This experience has been frustrating to say the least. I brought my car in last week because the check engine light was on. They called within an hour and told me it was a cylinder 2 misfire and charged m I brought my car in last week because the check engine light was on. They called within an hour and told me it was a cylinder 2 misfire and charged me $400 to change the spark plugs. I was not told there was a shuttle, so I had to send someone else to pick up my car and I got an uber home from work to make sure I had my car for work on Friday. On the way home from work on Friday, my check engine light came on again. I brought my car in and was told it was the same error as the previous day. Since I had to go out of town, I asked for a loaner or a rental car. I was told they could not do anything for me but I should be ok to drive my car to Chicago and back on Saturday and they offered to reset the check engine light if it bothered me to have it on. I brought my car back on Monday to have it looked at again. I called half way through the day and was told they had taken out my spark plugs to look in my engine and found coolant in my engine. They informed me it was not safe to drive my car and that they would need to dismantle my engine and send info to Hyundai to determine if the issue was under warranty. I do not understand why my engine wasn’t checked the first time I had it there. There’s been no help in getting a loaner or a rental. They just keep telling me there is nothing they can do. I’m supposed to go out of town tomorrow so I’m left trying to figure out how I’m going to get to my destination since there’s still no loaner car and the claim for the engine wasn’t just submitted today. I’ve spent nearly $100 taking Ubers to work and I’m irritated. The manager has been no help. I tried to call corporate and no one called me back. This has not been a good experience and I’m incredibly disappointed. More

by CHRISTY.IRWIN76 Verified Customer Verified Customer

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They provide good service and have done amazing job with repairing my car. I definitely will recommend this place to my friends repairing my car. I definitely will recommend this place to my friends More

by Fiona Verified Customer Verified Customer

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