Mike Ferrara
Mike Ferrara at Gates of Granger

Mike Ferrara | Page 4

Service Manager

Gates of Granger

12815 IN-23
Granger, IN 46530

Contact Me
4.3
64 Reviews

Dealership Experience

9 yrs, 2 mos

Industry Experience

16 yrs, 4 mos

4.3

64 Reviews

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64 Reviews of Mike Ferrara

November 25, 2024

Dealership Rating
Employee Rating

They were competent and efficient and the staff friendly. I recommend themAnd prefer them to Jordan Toyota More

by Paul novotny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mary Stienke

November 14, 2024

Dealership Rating
Employee Rating

I heard amazing things that’s why I got my car from you guys and I was lied to about the warranty two weeks after I got my car it needed work and now again I love my car Mary is awesome but I was lied to a More

by GORSKEKAYLA91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mary Stienke , Robo was amazing

Nov 15, 2024

Gates of Granger responded

Kayla, This is Chris from Gates of Granger. I am the sales manager here at the Granger location and I wanted to touch base to see if we could set up a time to talk either in person or on the phone about your experience with Gates of Granger. I love that you enjoyed working with Robo but I wanted to make sure that your experience in all departments of our dealership is up to par. Please call me at your earliest convenience at 574-237-4100. Thanks!

November 08, 2024

Dealership Rating
Employee Rating

Simple give a incorrect diagnostic and repair option. Glad i got a second opinion, saved 1200, just crazy. I've bought 4 vehicles, possibly my last. More

by timlgould1
Recommend Dealer
No

Other Employees Tagged: Mary Stienke

Nov 15, 2024

Gates of Granger responded

Mr. Gould, This is Chris from Gates of Granger. I am the sales manager here at the Granger location. I wanted to touch base to see if there was anything I could do to help with your recent experience with our service department. Even if it just me listening to concerns, I want you to know that you have someone who cares. My office number is 574-237-4100. Look forward to hearing from you!

November 06, 2024

Dealership Rating
Employee Rating

I luv gates they always there I need them the most and they have wonderful customer service More

by natachagarrett2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2024

Gates of Granger responded

Thank you so much for your 5 star review!!

November 04, 2024

Dealership Rating
Employee Rating

Great Service! Mary is a huge help and always keeps me in the loop. She's been helping me for years. More

by trbsggp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mary Stienke

Nov 15, 2024

Gates of Granger responded

Thank you so much for your five star review!!

October 28, 2024

Dealership Rating
Employee Rating

They are close to my home. , and kept me informed of everything they were doing. I really appreciated that More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2024

Gates of Granger responded

Thank you so much for your 5 star review!!

October 28, 2024

Dealership Rating
Employee Rating

Super great service! They are fast, honest, and affordable. Mary is always wonderful to work with! More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mary Stienke

Nov 15, 2024

Gates of Granger responded

Thank you so much for your 5 star review! We really appreciate your business!!

October 17, 2024

Dealership Rating
Employee Rating

Great customer service! Their prices were competitive and service was friendly. They also took me home while they serviced my vehicle and picked me up when it was ready! 5 s More

by GRGAZETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mary Stienke

Nov 15, 2024

Gates of Granger responded

Thank you for your business and the 5 star review!!

October 16, 2024

Dealership Rating
Employee Rating

The service department did a great job repairing my car and got it back within a week. More

by nanaprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mary Stienke

October 14, 2024

Dealership Rating
Employee Rating

Customer service person was not friendly. I had to cancel since they said it would take 1 1/2 hours. When the time came up. They had done nothing. He was rude when I said I had to cancel More

by ckw2467
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mary Stienke

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