Mike Fleming | Page 4

Accidentally bought a car I had brought my wife’s car in to get new car batteries, a process that Jaguar makes uniquely difficult but your service department handles smoothly I had brought my wife’s car in to get new car batteries, a process that Jaguar makes uniquely difficult but your service department handles smoothly and efficiently, as they do all tasks to date. While waiting on the service to be completed I walked the lot and was on my way in to the lounge area when I passed a car on display on the floor that caught my eye. My own Jaguar was on a lease with a short bit of time left till completion. I spotted what appeared to be a more experienced sales person, Barry, and offhandedly commented “it’s too bad my lease isn’t up yet“. He suggested we could look into it, without any pressure, and I thanked him and went and sat down to consider it. After verifying my own credit and available cash I approached Barry with a check in hand and said “let’s talk“. A short time later and without much fuss I had test driven the car and we had come to an agreement to purchase a 2020 F type. There was a process with the insurance company and registration which took a ridiculously long period of time but other than that the experience overall was good, the people were professional, and I drove away satisfied with my purchase. More

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Disappointed Customer service is horrible. They say they are a “team” but no one knows what’s going on and your calls do not get returned. Very disappointed!! Customer service is horrible. They say they are a “team” but no one knows what’s going on and your calls do not get returned. Very disappointed!! More

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Great customer service! Was helped by Alan Wilmarth... Very nice gentleman with a great personality!! It’s hard finding dealers that you can trust and relate to... He made me Was helped by Alan Wilmarth... Very nice gentleman with a great personality!! It’s hard finding dealers that you can trust and relate to... He made me feel comfortable the minuet I walked in the door! He was very professional, and knowledgeable which made my experience smooth and easy! I will definitely be referring him to friends and family! More

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Worked with me on fixing my previous lease. We took back our 2019 Range Rover Evoqe after spending more time in the shop with problems. Barry Baptiste and Mike Fleming work with me on switching We took back our 2019 Range Rover Evoqe after spending more time in the shop with problems. Barry Baptiste and Mike Fleming work with me on switching out this lease into a new leasse of a 2019 Range Rover Velar. I would highly recommend working with the both of them. More

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New Lease Our Rep, Ron Walsh was professional and courteous throughout the process and answered all of our questions in a timely manner. He was knowledgeable an Our Rep, Ron Walsh was professional and courteous throughout the process and answered all of our questions in a timely manner. He was knowledgeable and very responsive to our needs. More

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Best car buying experience Doug made leasing a new vehicle fun and enjoyable. He went out of his way to make sure I was happy and understood everything about the car. Doug made leasing a new vehicle fun and enjoyable. He went out of his way to make sure I was happy and understood everything about the car. More

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Exceptional service and hassle free Doug made the experience of leasing a new vehicle enjoyable. He went out of his way to streamline the process and personally delivered the vehicle. Doug made the experience of leasing a new vehicle enjoyable. He went out of his way to streamline the process and personally delivered the vehicle. He took the time to explain everything I needed to know and requested I call him directly with any concerns or questions. Exceptional service! More

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Great customer service The Norwood Range Rover dealer has been very accommodating, their driver dropping and picking up my SUV to the office with a loaner as well. The Norwood Range Rover dealer has been very accommodating, their driver dropping and picking up my SUV to the office with a loaner as well. More

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Only praise This is a great experience, the sales team is extremely professional, patient and caring, which is a very warm experience. Renee even customer service This is a great experience, the sales team is extremely professional, patient and caring, which is a very warm experience. Renee even customer service language barriers and my patient communication. Thanks for everything she has done for me! More

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New Car Purchase Both the sale and finance team were great! They were not pushy and really made it a great experience. I would definitely shop here again. Both the sale and finance team were great! They were not pushy and really made it a great experience. I would definitely shop here again. More

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