Mike Hana | Page 40
Assistant Service Manager
Victory Toyota of Brook Park
13775 Brookpark Road
Brook Park, OH 44142
Dealership Experience
14 yrs, 5 mos
Industry Experience
17 yrs, 5 mos
441 Reviews
Write a Review441 Reviews of Mike Hana
August 02, 2018
Quick and professional My mainatenace took exactly 45 minutes (on the nose with what they told me). Everyone was nice, approachable and professional. The customer lounge is My mainatenace took exactly 45 minutes (on the nose with what they told me). Everyone was nice, approachable and professional. The customer lounge is a great plus! More
Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan, Devin Rupert, Stephanie Talbot
July 31, 2018
Quick, Affordable, Quality Service I just started taking my 2006 Camry to Metro Toyota. My experience has been GREAT from the minute I pull the car into their service area. I'm checked I just started taking my 2006 Camry to Metro Toyota. My experience has been GREAT from the minute I pull the car into their service area. I'm checked in quickly, the tech advisers seem to all know their stuff, the work is done well & quickly. One last note, the Customer waiting area is better than any others I've been in (Plenty of room, tv's, fish tank, coffee and some pastry. What more can you ask for! :) More
Other Employees Tagged: Scott Barrier , Maggie Colan
July 24, 2018
thanks very helpful, honest, and efficient I would like to thank all involved. Made a difficult situation more than tolerable with expertise and consideratio very helpful, honest, and efficient I would like to thank all involved. Made a difficult situation more than tolerable with expertise and consideration. Thank you More
Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan, Devin Rupert, Stephanie Talbot
July 23, 2018
But, they still have problems Overall, this is a good place to do business. But this year has been difficult. Headlights kept burning out, (Toyota's fault); bought 4 new tires and Overall, this is a good place to do business. But this year has been difficult. Headlights kept burning out, (Toyota's fault); bought 4 new tires and have to return one because it was bad; four times I have had to come in because of a strange noise under the hood of car only to be told that I needed two wheel bearings replaced- which didn't solve the original strange noise problem. This is more than frustrating. Mgt. did comp me a rental car, twice, but within one month I've spent over $2100 and there is still something wrong with my car. I drive 400 miles a week and can't afford to have my car break down on a highway. More
Other Employees Tagged: Chris Shillinger, Stephanie Talbot
July 19, 2018
Metro Service They are always friendly and fast to take you to your service rep. I use them for oil changes, tire rotations, and routine maintenance. Overall, they They are always friendly and fast to take you to your service rep. I use them for oil changes, tire rotations, and routine maintenance. Overall, they are pretty thorough with their inspections and the experience is great. Most times they are packed with waiting customers. Average wait time for an oil change I’ve had done is at least an hour. They aren’t an express shop and perform a multi point inspection, so if you are looking for speed, some where else would be better suited. I purchased my vehicle from Metro and have used them for most service. They give you typical dealership rates for other maintenance so you may want to shop around if price is an issue. I really like dealing with Metro. Their staff is great and always treats me well. I wouldn’t hesitate to recommend them to anyone! More
Other Employees Tagged: Joe Rogers , Jim Campo, Gary "CAP" Capper, Maggie Colan, Chris Shillinger
July 16, 2018
Great service Very happy with the work done. I have all my service performed here. Good value for what I pay. I usually wait while service is done and the waiting r Very happy with the work done. I have all my service performed here. Good value for what I pay. I usually wait while service is done and the waiting room is comfortable. More
July 09, 2018
Great coupon deal I had stopped going to Toyota because I felt it was a little high, but with the coupon they sent, I got an oil change, tire rotation, and car wash, I had stopped going to Toyota because I felt it was a little high, but with the coupon they sent, I got an oil change, tire rotation, and car wash, for around $50. The staff there is always very friendly and efficient. The job was done in under an hour as promised. More
July 09, 2018
Service visit July 6, 2018 My visit of July 6th was an outstanding visit. Everyone was courteous and efficient. It was very busy at Metro that day but my service was fast. A My visit of July 6th was an outstanding visit. Everyone was courteous and efficient. It was very busy at Metro that day but my service was fast. Also a couple of weeks ago I was able to get a hub cap for my 2012 Corolla with no trouble at all! More
July 06, 2018
Amazing This guy is good both technically And customer service. Highly recommend this place for your service requirements as they are fast and reasonable on p This guy is good both technically And customer service. Highly recommend this place for your service requirements as they are fast and reasonable on prices. Ask for mike hana as he is man who made me leave this review! More
July 03, 2018
Mileage checkup Was able to easily register on line for scheduling appointment. Was quickly received and taken care of when I arrived at the service center. Check out Was able to easily register on line for scheduling appointment. Was quickly received and taken care of when I arrived at the service center. Check out quick and smooth reviewed results of checkup. More
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