Dominic Theodore

I have been purchasing Toyotas since 1998. Every purchase I made was a showcase display, I made a mistake once and purchased Lincoln navigator 2023, it was a big mistake. I came back to Toyota Every purchase I made was a showcase display, I made a mistake once and purchased Lincoln navigator 2023, it was a big mistake. I came back to Toyota).I have been purchasing Toyotas since 1998. Every purchase I made was an showcase display, I made a mistake once and purchased Lincoln navigator 2023, it was a big mistake. I came back to Toyota and purchased another brand new 4 x 4… you guys were great you didn’t give me no hard time , Ken Recognize me and took care of me all in one day… My family and I all purchased Toyotas from your facility. We will continue to do so and pass it on to our kids and grandkids…. Thank you More

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The team at Metro is the best around. Barry made the process fun, easy, and quick! Would recommend them to anyone! Barry made the process fun, easy, and quick! Would recommend them to anyone! More

by Evan Baschko Verified Customer Verified Customer

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It's a story, but the house always wins. Purchased a used 2020 4-runner limited with 27k miles (certified). It started with the front bumper popping out. Within the 12-month warranty, I comp Purchased a used 2020 4-runner limited with 27k miles (certified). It started with the front bumper popping out. Within the 12-month warranty, I complained about the bumper popping out and they said sorry not our problem. I accepted the situation although very upset. But then other issues like seat belt bolt falling off, or missing weather stripping, or hidden touch-up paint spots. Now we are out of the 12-month warranty and millage and there is 300$ of weather stripping missing and the service department is like well too bad. They say its a common issue. (I have heard a lot that all my issues are common). And when I again mention the bumper clips they say well, should have come in earlier. 45k spent on a truck and having this many issues before 50k miles is unreal. When confronting the manager they hand you a car fax and remind you that you are out of warranty there was once minor damage to the front. With a smile on their faces, he did not or would not say it out loud but it's the look they give you that says it's your problem. Regarding the front bumper popping. What I want to say in response is that minor damage or not it was certified and had I known of the issue at purchase and that it would be a forever issue I never would have bought it. There is no easy fix. It's a 5k repair. Then the roof weather strips. There are several missing and 300$. I was told that a car wash could displace and again, it's common. I think it's xx. Remember the house always wins. Buying the car was great and easy. Toyota has a reputation for a reason. I expected more I guess. But sometimes it is not how you start but rather how you end that defines you. The service guy was great. He did his job. More

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Very nice people to work with in service and parts Got me fixed up quick fixed up quick More

by FALLSCHUM04@gmail.com Verified Customer Verified Customer

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Dominic did not filly explain the service needed or timeline to come back to get it completed. He was polite. timeline to come back to get it completed. He was polite. More

by ANNELAUXMANBY Verified Customer Verified Customer

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Friendly service and one-time servicing! The service advisers are good at explaining the time frame and what actions were taken during the service. The service advisers are good at explaining the time frame and what actions were taken during the service. More

by alee789 Verified Customer Verified Customer

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always dependable and right there for you. I have been with them forever.They take extra time if needed I have been with them forever.They take extra time if needed More

by JACKIESLOTS Verified Customer Verified Customer

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Wasn't happy with the work they said they did. Bill said they rotated the tires but they weren't. Bill said they rotated the tires but they weren't. More

by TKREJCI Verified Customer Verified Customer

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Not happy with service They did no complete work and they just rush things Not complete service just rush things Not complete service More

by free2nirav@yahoo.co.in Verified Customer Verified Customer

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I give it this rating because my service is not complete they explained overhead involved but the outcome is same my device was not complete and their attitude is slightly negative, everting else was fine, they explained overhead involved but the outcome is same my device was not complete and their attitude is slightly negative, everting else was fine, they seemed to resolve most of the repair ( not all) More

by MM Verified Customer Verified Customer

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