Mike Hepperle | Page 7

This survey doesn't give an option of Volvo for some reason, so it's not extremely relevant to me as that is the brand I shop for and have serviced at the dealership. Mike Hepperle is amazing during reason, so it's not extremely relevant to me as that is the brand I shop for and have serviced at the dealership. Mike Hepperle is amazing during vehicle delivery. Ben Gallentine from sales is extremely friendly, knowledgeable and helpful. Aric helped my wife and I view some new Volvo vehicle's one time and seemed very uninterested in helping us out. More

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VW lease program The VW lease program is working out very well for us. This is our second lease and couldn't be happier with a different vehicle. Terms are right, and The VW lease program is working out very well for us. This is our second lease and couldn't be happier with a different vehicle. Terms are right, and monthly payments are good for us. I reccomend the VW lease program More

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Excellent customer service...called to follow up twice to ensure everything was satisfactory. Washed my car after servicing. Paid for an UBER to and from my home!! ensure everything was satisfactory. Washed my car after servicing. Paid for an UBER to and from my home!! More

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Great friendly staff People are here to help you and the waiting room is very relaxing. It’s a good place to catch up on work needed to be done on the phone People are here to help you and the waiting room is very relaxing. It’s a good place to catch up on work needed to be done on the phone More

by KATHERINELOO Verified Customer Verified Customer

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Great. No pressure, educational, no surprises, add ons or last minute fees, costs, expenses. Did not hound us but answered questions and lent suggestions and No pressure, educational, no surprises, add ons or last minute fees, costs, expenses. Did not hound us but answered questions and lent suggestions and experience. More

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Very knowledgeable and low-pressure salesman Good experience with a very knowledgeable and low-pressure salesman. Paperwork was easy, and we left with our new car the same day. Very happy! Good experience with a very knowledgeable and low-pressure salesman. Paperwork was easy, and we left with our new car the same day. Very happy! More

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Excellent From the minute I called the dealership front receptionist and connected with the sales manger Jay. Everything was amazing . As my daughter and I walk From the minute I called the dealership front receptionist and connected with the sales manger Jay. Everything was amazing . As my daughter and I walked in the the dealership I was welcomed very nicely. I was then introduced to the sales consultant Michael who was very helpful in making the buying experience a very easy and nice experience. I was the taken into the finance office were Tad handled my final paperwork. He was very good at explaining each and every option . More

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Outstanding Experience We recently purchase a Volvo from Bob Penkhus through the Volvo Overseas Delivery Program (OSD). Under this unique program, the dealer orders the car We recently purchase a Volvo from Bob Penkhus through the Volvo Overseas Delivery Program (OSD). Under this unique program, the dealer orders the car according to the buyer’s specification, the buyer picks the car up in Sweden at the factory and can then drive the car in Europe for up to six months before returning it to the factory for shipment to the United States. Needless to say, this transaction has a number of moving parts that require careful coordination by a knowledgeable and experienced dealer. The team at Bob Penkhus was nothing short of fantastic. Our sales consultant Mike Hepperle, sales manager Bruce Leiva and finance manager JR Cihure guided us seamlessly through every step of the process from original selection and order to final delivery. We received very prompt responses to all our phone calls or emails and were consistently treated with the utmost courtesy and respect. Their expertise and attentiveness resulted in a flawless and most enjoyable buying experience. As just one example of the quality of this dealership, on delivery of our new vehicle, Mike Hepperle spent nearly 3 hours with us going over every detail of the many safety and convenience features to make sure we were thoroughly familiar with all important functions. Where many sales consultants would simply refer the buyer to the owner’s manual, Mike demonstrated and explained key components in clear, precise and very understandable terms based significantly on his own extensive experience with the vehicle. It is precisely this kind of personal service that sets this dealership apart from any we had previously dealt with over the years. Bob Penkhus’ motto is that “Nobody Buys Just One” and we can certainly attest to the absolute truth of this statement as this is our second OSD purchase and we couldn’t be more satisfied. More

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Great customer service. Their staff is very Knowledgeable on their products. They have good follow up before and after the purchase. It is a nice environment with a lot of op Their staff is very Knowledgeable on their products. They have good follow up before and after the purchase. It is a nice environment with a lot of options. More

by KKARAPONDO Verified Customer Verified Customer

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Great and honest dealership Bob Penkhus is a great and honest leader! This was my first purchase from the dealership and I had a great experience. Looking forward to the next one Bob Penkhus is a great and honest leader! This was my first purchase from the dealership and I had a great experience. Looking forward to the next one More

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