Mike Hepperle

As I reported earlier, Danielle is an asset to the service department. She was excellent at her job. Her customer service skills are commendable. She did a lot to temper my attitude and assuage my ne service department. She was excellent at her job. Her customer service skills are commendable. She did a lot to temper my attitude and assuage my negative attitude toward Bob Penkus Volvo. I hope you received that review where I went into greater detail. She gave me her attention, answered my questions, and provided me with some great solutions/options going forward. I remain disappointed in the electronic handicaps the car represents. Although the car itself performs to my expectations, had I realized how much the distraction screen compromises the drivers ability to keep eyes on the road I doubt I would have made the purchase. More

by ? Verified Customer Verified Customer

Helpful 0

Report | Print

Danielle was awesome. She went a long way in softening my disappointment in the Penkus dealership and my Volvo, and making positive suggestions for me to go forward. I She went a long way in softening my disappointment in the Penkus dealership and my Volvo, and making positive suggestions for me to go forward. I like the way the car handles and performs, and is the biggest reason I purchased it, but I am disappointed in the way the car is designed to force one to take their eyes off the road to make small adjustments to things like the fan speed via the “distraction” screen where a simple knob would be infinitely safer, and convenient. I realize most cars are being manufactured this way, but it seems to be a step backward. In this litigious age, it seems to be a huge liability for manufacturers. More

by ? Verified Customer Verified Customer

Helpful 0

Report | Print

Hugh and Mike were great to work with and we were very happy with our purchase happy with our purchase More

Helpful 0

Report | Print

Mike is one of the best salesman I've ever worked with. If I can help it I won't buy a car from anyone else but him moving forward. Thank you Mike. If I can help it I won't buy a car from anyone else but him moving forward. Thank you Mike. More

Helpful 0

Report | Print

Vehicle was purchased on 10/07/2022 as certified pre-owned (CPO) (https://www.bobpenkhus.com/penkhus-care-plus.htm) and fully inspected. What I was told had been done to the vehicle was an inspecti pre-owned (CPO) (https://www.bobpenkhus.com/penkhus-care-plus.htm) and fully inspected. What I was told had been done to the vehicle was an inspection + detailing of the vehicle, which would have included at the very least vacuuming the carpet or possibly shampooing. Upon getting the vehicle delivered, I noticed the lug nut key was missing. The day after we received the vehicle, there was some dirt on the floor of the passenger rear side. I started to vacuum up the mess and the carpet fibers were vacuumed up leaving behind only the backing, this in spite of the claim the vehicle was detailed, which would have left sections missing carpet. Due to these two issues and the insistence of the dealership that it was 'inspected', which was to include brake inspection, rotate, balance, alignment check among other items, I grew concerned. I then took the vehicle to the nearest Lexus dealer and paid to have them inspect the vehicle. Their observation was recorded and sent to myself, which I then forwarded on to the original dealer. From what Lexus had observed, they were able to check the brake system, but the wheels had not been removed for some time. The original dealer who sold the vehicle claimed the lug nut key was 'lost' but the rust on one lug nut should not have been there if the wheels were indeed removed. I have spoken with the dealer on multiple occasions and was told by Ryan Burnett (a sales manager) that maybe they had been swindled in the trade and that the person who traded it in was less than forthright. I was then contacted by Tadd Wells (general sales manager), who expressed concern, said he needed to discuss with the general manager, and asked me to forward the information I had. On 19-OCT-2022 I sent to him the photos of the carpet falling apart as well on 20-OCT-2022 the Lexus inspection report which detailed the issues and cost to repair. I followed up with an email on 21-OCT-2022 to which I received no response. I was able to get Tadd to answer the phone on 22-OCT-2022 regarding the outstanding issues. On this conversation, Tadd was less than willing to accept that they had done anything wrong, with him stating 'the carpet dose not affect the drive-ability of the vehicle.' When I confronted him with the apparent lack of ethics shown by the dealership, he simply stated that he needed to discuss with Sevan Stryker, the general manager. I informed him that he told me on Wednesday he would discuss with the general manager and get back to me, which he never did return my calls nor email on 21-OCT-2022. In summary, there was hidden damage which I was told was repaired (headlight bracket still missing), a complete vehicle inspection (which was unlikely to have been performed based on a missing lug nut key), and vehicle detailing (which the inspection or detailing should have caught the carpet issue). As of our last conversation, the dealer is refusing to admit any fault in the matter. More

Helpful 0

Report | Print

Very helpful, upfront with all the information he answered all questions and explanation. Thank you answered all questions and explanation. Thank you More

Helpful 0

Report | Print

From start to finish, everything went well. The reception, sales, and finance departments were all very efficient, courteous, and eager to help. I am very happy with my new (to me) V90 Cross The reception, sales, and finance departments were all very efficient, courteous, and eager to help. I am very happy with my new (to me) V90 Cross Country! More

by A. Lane Verified Customer Verified Customer

Helpful 0

Report | Print

Appreciate Mike’s knowledge and wisdom of his experience. Pleasurable experience and good guidance with information. Pleasurable experience and good guidance with information. More

Helpful 0

Report | Print

Torrell was amazing. He was patient and very professional. He answered all my questions and helped me get the car of my dreams. He was patient and very professional. He answered all my questions and helped me get the car of my dreams. More

Helpful 0

Report | Print

Absolutely wonderful experience. He was willing to answer any questions without a condescending tone. He wasn’t pushy at all and let me take my time as needed. I would highly recomme He was willing to answer any questions without a condescending tone. He wasn’t pushy at all and let me take my time as needed. I would highly recommend Mike for any car needs! More

Helpful 0

Report | Print