Mike Hoyle

This use to be good dealership, not anymore. My vehicle had an issue that was under warranty and one that was not. When the parts came in I left the vehicle. The maintenance department said it w My vehicle had an issue that was under warranty and one that was not. When the parts came in I left the vehicle. The maintenance department said it would take all day. Seven days later they said it was done. I asked about the non-warranty issue and they had forgotten to address it. It took them two days to adjust the parking brake. Meanwhile I had to leave town and Berlin City said we will “deliver your car to your house while you’re gone”. Great! The delivery driver left my passenger window open and it rained in my vehicle! Of course it was a weekend when I returned home to this and the maintenance department is not available. It took 4 days of pulling up the carpet and putting fans on it myself to dry it out. I contacted Berlin’s maintenance department on Monday and of course “the maintenance manager is busy, but we’ll get him the message”. The manager never contacted me. Unfortunately Berlin City owns the two closest dealerships to me. I think a local hack repair shop could do a better job. More

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Bought a brand new Honda civic 2025. A couple of months go by and as winter ends I notice the AC doesn’t work. I bring it in, they say it wasn’t charged. They charge it, great and tim A couple of months go by and as winter ends I notice the AC doesn’t work. I bring it in, they say it wasn’t charged. They charge it, great and timely experience. A couple months go by, the AC stops working again. I bring it back, they find there’s a leak. No big deal, they’ll have the part they need the next day. I bring it back and drop it off in the morning. That afternoon I’m informed that they have the wrong part. They need to re-order it and it will take “a couple of days.” But they don’t reschedule anything because they’ll “let me know when it comes in.” One thing I didn’t mention is that it is by far the hottest day of the year (104°F) and both the fan and AC only blow the hottest air the car is able to make. I’m told by both sales and the service manager that there’s nothing they can do. No loaners, no part to fix the BRAND NEW car. In the current heat, driving with no airflow from the car, just the windows down will make you sweat like never before. Unsafe, yet nothing they can do. If you get the chance, don’t buy from here. Also, as a bonus Joe Thibodeau chuckled at me multiple times during my phone call trying to find a solution to driving around a greenhouse before hanging up on me while I was speaking. More

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I took my CRV in for an inspection. He told me that that there was damage to the subframe and motor mount and that I needed repairs totaling around $3,000 to pass inspection. In addition, he told me I need there was damage to the subframe and motor mount and that I needed repairs totaling around $3,000 to pass inspection. In addition, he told me I needed another $1,000 of work including brake pads and rotors. I was very surprised since I had been in only a month before and the multi point inspection showed no issues. I took the vehicle to a mechanic I trust for a second opinion. He put it on a lift and examined the vehicle. He did not find any subframe issues or brake issues, or any of the issues cited on the multi inspection report. He recommended that I file a complaint with the Maine state police. I talked with the service manager. He refused to back down and also let me know he is good friends with Maine state head of inspection and that by reporting the incident I would just get the other mechanic in trouble. I bought the car from them 6 years ago and have been going to them for service. Needless to say, I won’t be back there for service or my next vehicle. More

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I have been doing business with Berlin City Honda for 35 years, Today was the last time! It took over 2 hours to service my 2018 Honda Pilot. When I arrived I noted to them that when i Started out today one years, Today was the last time! It took over 2 hours to service my 2018 Honda Pilot. When I arrived I noted to them that when i Started out today one tire was low and needed to be checked. When they returned my car to me they informed me that there was a small nail in one tire and did I want one new tire. I have an AWD car and you are not supposed to change out one tire. Which I explained. Why they didn't know this I don't know. They refused me a sticker for a small nail in one tire. On the way home I stopped and got my sticker elsewhere More

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