Put in the wrong oil and was not informed that they were
changing other filters.
Very unhappy. Also was spoken very rudely to by the secretary who answered the phone when making my appoint for service.
changing other filters.
Very unhappy. Also was spoken very rudely to by the secretary who answered the phone when making my appoint for service.
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by LILMARE67
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Nick
Nov 14, 2025 -
Madelia Ford responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Nov 14, 2025 -
Madelia Ford responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
I would rate them with 10 stars if I could!
! They all were friendly and patient with all my questions. They are all rock stars and I pray God blesses
Madelia Ford 🙏
! They all were friendly and patient with all my questions. They are all rock stars and I pray God blesses
Madelia Ford 🙏
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by MICHAELHANSON
Verified Customer
Verified Customer
Oct 24, 2025 -
Madelia Ford responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Madelia Ford!
Having been a customer for nearly 30 years, Madelia Ford
is the ONLY dealership I would trust with the care/maintenance of my vehicles, and the only place I would buy a vehicle! I'm not a mechanic, so they
is the ONLY dealership I would trust with the care/maintenance of my vehicles, and the only place I would buy a vehicle! I'm not a mechanic, so they always explain what needs to be done to my vehicles in terms that I can understand, and I know them to be honest. It's very important for me to know that each time I take my vehicles in, even if it's for routine oil changes, they will give it a good, thorough "physical" exam. I've bragged about Madelia Ford to several of my friends, some of whom have purchased vehicles there, and they also are very impressed and happy with the sales/service experiences. They have a sterling reputation in our area, which is well deserved as they treat each customer as a friend. I would give Madelia Ford 100 stars if I could -- they are the BEST!!!
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by MUSICBOX
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Nick
Oct 17, 2025 -
Madelia Ford responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
I have done business with Madelia Ford and the Jose
family for
over 60 years. They have always treated me honestly and fairly.
I think they are wonderful people to do business with.
family for
over 60 years. They have always treated me honestly and fairly.
I think they are wonderful people to do business with.
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by TLARDUSER
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2025 -
Madelia Ford responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Madelia Ford to be a positive one. Please don't hesitate to reach out if you need anything else.
They are great to work with and really trustworthy.
Have been buying vehicles for quite some years.
Have been buying vehicles for quite some years.
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by rjacobson1951
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2025 -
Madelia Ford responded
Thanks for sharing about your experience with Madelia Ford. We appreciate your business and hope to see you again soon!
wonderful costumer service!
They are great at fitting me in for car maintenance. highly recommend.
They are great at fitting me in for car maintenance. highly recommend.
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by SHANNONL0
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Nick Jose
Sep 22, 2025 -
Madelia Ford responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Madelia Ford is my hometown car dealership.
I appreciate being called by name when I arrive for service.
I appreciate being called by name when I arrive for service.
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by HWOLLE1227
Verified Customer
Verified Customer
Service Price Transparency
Sep 13, 2025 -
Madelia Ford responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Madelia Ford!
The service at Madelia Ford is great, Mike is so helpful,
and I love my new (to me) Explorer!
and I love my new (to me) Explorer!
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by IDLEHANDS1969
Verified Customer
Verified Customer
Sep 02, 2025 -
Madelia Ford responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Madelia Ford.
Wonderful personality and willingness to work with the
customer - I would highly recommend Mike and Madelia Ford!
customer - I would highly recommend Mike and Madelia Ford!
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by BESPINOZA0
Verified Customer
Verified Customer
Sep 02, 2025 -
Madelia Ford responded
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Madelia Ford!
We had a very nice experience with Jose Motors.
They were easy to work with, did not push us to purchase. Explained the new features on the car. The car was shipped to Harlingen Texas & arrived on
They were easy to work with, did not push us to purchase. Explained the new features on the car. The car was shipped to Harlingen Texas & arrived on the day it was scheduled to.
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by ANDERSONBRADLEY724
Verified Customer
Verified Customer
Sep 01, 2025 -
Madelia Ford responded
Thanks for sharing about your experience with Madelia Ford. We appreciate your business and hope to see you again soon!
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