Mike Kessler | Page 4

Premier Metro Detroit Dealership This is the second consecutive vehicle I've leased from LaFontaine Buick GMC Cadillac, even though I live within 2 miles of a competing Buick GMC deal This is the second consecutive vehicle I've leased from LaFontaine Buick GMC Cadillac, even though I live within 2 miles of a competing Buick GMC dealership. Thanks to my salesperson MIke Kessler, this transaction was among the easiest vehicle leases I've ever had. Mike found the GMC Terrain I wanted, offered a very competitive price, ensured the paperwork was completed properly and had the vehicle ready to go on the scheduled delivery date/time. There were no high pressure sales tactics, no time consuming pricing bickering, no "dealership games" that you still find at other car dealers. Business manager Katherine Cole also deserves recognition for efficiently handling the paperwork and signing process. All in all, LaFontaine Buick GMC Cadillac is a first class, highly professional, beautiful dealership that should always be considered when buying a Buick, GMC or Cadillac product. You may find, as I have, that it's worth the drive. More

Print

Acadia purchase I would rate my overall experience with LaFontaine Automotive Group as being the best that I could receive. Sales representative Mike Kessler, was ve I would rate my overall experience with LaFontaine Automotive Group as being the best that I could receive. Sales representative Mike Kessler, was very knowledgeable of the services that I required and went to great lengths to make sure that all aspects of the subject transaction met or exceeded my expectations. I feel now that Mr. Kessler is not only a professional representative of the company as I now consider him a great friend. I most certainly intend to purchase my next vehicle from LaFontaine and I will be seeking the services of Mr. Kessler for my future needs. Sincerely, Bill Johnson More

Print

Mike Kessler was awesome! He knew I would be looking for a vehicle in the next 3 months and he also knew my price range. He called me out of the blue one morning and said "I have the car for you at the pri a vehicle in the next 3 months and he also knew my price range. He called me out of the blue one morning and said "I have the car for you at the price you want" and within hours I had turned in my car and received my new car in the exact color he remembered me saying I loved, weeks earlier! Thanks Mike Kessler for your remembering me without me even have to contact you. I ended up saving money and have a new car I love! Such wonderful, personal service! Kudos to Mike! Christine Peters proud owner of a new Verano! More

Print

From the beginning to the end the experience was first class. Everything went smooth. All the details were handled in a professional manner. We were able to arrive at the price point I was looking for class. Everything went smooth. All the details were handled in a professional manner. We were able to arrive at the price point I was looking for along with the mileage and terms that fit my needs. I will be back. Mike Stevenson More

Print

I called this dealership after another dealership wasn't able to work with me on the terms I needed. Mike was friendly, helpful and was easy to work with over the phone and by email, which was very m wasn't able to work with me on the terms I needed. Mike was friendly, helpful and was easy to work with over the phone and by email, which was very much appreciated. I feel like I got a good deal and am happy with my purchase. My only comment would be that when I had specific questions about the final sales worksheet that I needed to sign, the explanation was fairly vague and the manager (not Mike) wasn't able to explain it to me. This made me feel like I wasn't getting the whole story. Other than that, great experience! More

Print

I recently traded my 2011 Acadia in for a new 2013 Acadia. I commute 100 miles per day and work as a 5th grade school teacher and have little time in my day for nonsense. I looked at the web site for Acadia. I commute 100 miles per day and work as a 5th grade school teacher and have little time in my day for nonsense. I looked at the web site for the LaFontaine dealership and sent an e-mail from the site explaining that I'd like to trade in my Acadia. I was sent an e-response and a name to contact when I had the time. The next day I stopped in after school on a Wednesday and talked to Mike Kessler. I explained to Mike what I wanted to do and he seached their data base to find the car I was interested in. The next day at lunchtime with very little time to wait on hold or explain what I wanted I was able to again talk to Mike Kessler and we agreed on a purchase. I sent my information by fax and smart phone and later that day I took delivery of my new 2013 Acadia. Mike was a consummate professional, courteous, knowledgeable, and he quickly made great use of the little time I had to shop and deal with the assundries that buying a car often requires. My new GMC Acadia is an excellent ride, very comfortable and I was able to upgrade to a SLT package and keep my same car payment. Thanks Mike and the staff at LaFontaine, I wouldn't hesitate to reccommend Mike Kessler and the staff at LaFontaine. In fact I have reccommended 2 colleagues already. Respectfully, Cary Wirostek More

Print

Absolutely no complaints whatsoever! This was my first time going through the car buying experience by myself, and Mike made it as simple and easy as possible. Not only did he go over all of the finest de time going through the car buying experience by myself, and Mike made it as simple and easy as possible. Not only did he go over all of the finest details associated with my lease, but he took the time to go out to the car that I purchased, go over each and every feature, sync my phone and help me set up the radio. Truly excellent customer service. The fact that the dealership cares about the little things, i.e., getting you a drink from the cafe while your there, truly shows their commitment to excellence. I will recommend this dealership to anyone and everyone that will listen and is in the market for a car! Thank you Mike and thank you Team Lafontaine for truly giving me "the Family Deal!" More

Print

Experience with both Mike Kessler and Tony Hernandez has been superb. Both have demonstrated sincere care for myself as the customer. My first visit since I purchased a 2005 Escalade was last fall to have been superb. Both have demonstrated sincere care for myself as the customer. My first visit since I purchased a 2005 Escalade was last fall to have my CTS serviced. Tony was terrific and very helpful,, and introduced me to Mike for future transactions. To my surprise when I visited a couple of weeks ago to purchase a new vehicle, Mike still remembered me. My transaction involves 2 vehicles to be exchanged within a 3 week period, and I expected a package deal starting with the Arcadia Denali we wanted to lease. Mike very professionally reviewed the entire opportunity, researched all possible financial options, and in good faith got his boss to agree to improve the offer to meet my conditions. Prior to reviewing my proposition at Lafontaine, I first visited Al Serra in Grand Blanc, and my experience there was nothing like the great experience with Lafontaine. The experience at Al Serra started with the sales person being late for a schedule appointment, and ended with them not presenting all options, nor considering the package opportunity and opportunity to develop a business relationship with a customer that generally purchases 2 premium vehicles every 2 years. Lafontaine sales management and Mike Kessler certainly understood the value and they demonstrated it. Given my experience so far with the sales team and the service team I plan to be their customer for a long time. Thanks and regards, Michael W. Scheiven More

Print

Mike did a superb job of helping me obtain a vehicle. I had been to another dearlership where there was very little effort on the part of the salesperson. Kind of a take it or leave it thing. Mike was ve had been to another dearlership where there was very little effort on the part of the salesperson. Kind of a take it or leave it thing. Mike was very attentive and knowledgeable. I would not hesitate in recommending him to anyone. Being in the real estate business, I understand what loyalty means. Good luck Mike! Dorothy More

Print

Unbelievable service! They have made me a customer for life. I have never had a dealership work so hard for us to get us what we needed and the price was fantastic! Being a woman sometimes the sales peop life. I have never had a dealership work so hard for us to get us what we needed and the price was fantastic! Being a woman sometimes the sales people take advantage of that not here.... If you are in the market for a vehicle don't shop anywhere else, I know I never will. Sincerely, The Farley Family More

Print