Mike Klement
Mike Klement at Ciocca Ford

Mike Klement

Service Advisor

Ciocca Ford

780 S West End Blvd
Quakertown, PA 18951

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4.3
8 Reviews
4.3

8 Reviews

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8 Reviews of Mike Klement

August 18, 2025

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Employee Rating

The service contacts were all very accommodating and helpful. When a delay was recommended to the following morning, they communicated the reasoning in a timely major and were looking out for my best i More

by BENJAMIN.VAWTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Good, Zane Henninger

Aug 18, 2025

Ciocca Ford responded

Hi Benjamin, Thank you for your kind feedback! We’re glad to hear our service team was accommodating and kept you well informed throughout the process. Clear communication and looking out for our customers’ best interests are very important to us. We appreciate your trust and hope to assist you again whenever you need us!

August 17, 2025

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Employee Rating

Great friendly service … very accommodating…. They do Quality work and fast service .:. Very organized service department… I highly recommend! Jim More

by CASSEL19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Good, Zane Henninger

Aug 18, 2025

Ciocca Ford responded

Thank you so much for your kind words, Jim! We’re thrilled to hear you experienced friendly, accommodating, and fast service with quality work from our organized service team. Your recommendation means a lot to us, and we look forward to serving you again in the future!

August 15, 2025

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stefanie and the service team were outstanding - from the initial inspection to problem solving to estimated cost and resultant timeliness - but couldn’t ask for a more customer- friendly experience More

by edC
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Good, Zane Henninger

Aug 15, 2025

Ciocca Ford responded

Thank you so much, Ed! We're thrilled to hear that Stephanie and the service team provided an outstanding experience from start to finish. Clear communication, problem-solving, and timeliness are all things we take pride in, and it’s great to know they made a difference for you. We truly appreciate your kind words and look forward to assisting you again whenever you need us!

August 09, 2025

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I have Been going to Ciocca Ford for about a year and I’m extremely happy with them !!! More

by johnalsup00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Good, Zane Henninger

Aug 11, 2025

Ciocca Ford responded

Thank you for your continued trust and support! We’re so happy to hear you’re extremely satisfied with Ciocca Ford. We look forward to serving you for many more years to come!

August 08, 2025

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Employee Rating

They have a great service department,my recreational vehicle always runs better when they work on it. More

by rustebikejohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2025

Ciocca Ford responded

Thank you so much for your kind words! We're thrilled to hear that your recreational vehicle runs better after visiting our service department. We’re always here to help keep your adventures smooth and enjoyable. Looking forward to serving you again!

August 04, 2025

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Always gets the job done on time. Never have I ever had a complaint about the service I received at service department. More

by MARSUL18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Good, Zane Henninger

Aug 08, 2025

Ciocca Ford responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

September 13, 2024

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Absolutely horrible experience! After 2 days of having our used vehicle- Ford Explorer, the engine went on it. We had the extra warranty company coverage. Well, here we are 2 month More

by k2manypets
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

October 23, 2023

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Employee Rating

Waited a year for a vehicle. When received, it was not detailed. A few issues on the ride home the day of purchase - sales defer me to Service for assistance. I was then withou More

by Dan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jeremy Smith, Jonah Weitzel , Logan Young

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