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Mike Lau
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22 Reviews
22 Reviews
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22 Reviews of Mike Lau
Helpful 
March 20, 2024
Micaela Alvarez & Mike Lau were excellent to work with! Very professional & knowledgeable! Both did exactly what they said and followed up until process was complete! Thank you Very professional & knowledgeable! Both did exactly what they said and followed up until process was complete! Thank you More
by mvalenciajr
Other Employees Tagged: Micaela Alvarez
January 23, 2024
Did not have to wait long. Everyone is courteous, friendly, and knowledgeable. Would recommend to family and friends. Everyone is courteous, friendly, and knowledgeable. Would recommend to family and friends. More
by chorods46
Other Employees Tagged: Lauren Addison
August 04, 2023
Buying my new 2023 Prius was a great experience. After a week of ownership, I returned to get the glass coating for inside and out. I just had tint done the day before this and TOLD Mike to tell the After a week of ownership, I returned to get the glass coating for inside and out. I just had tint done the day before this and TOLD Mike to tell them NOT to roll down the windows, it has to set for 3-5 days per the tint guys, he wrote it on invoice for service and even highlited it. My driver side door also had a BRIGHT ORANGE sticker on the window control switches that said "DON'T ROLL DOWN WINDOW!" When my car was returned to me from the back, it had the driver side window ROLLED DOWN!!!!! There was a slight raised bubble spot on the driver side window, and the window had streaks on it, from the slight dirt/dust that had accumulated in the window pocket in the door, BOY was I upset!!! is an understatement. So I'm really upset with this, I'm not sure if it's from your mechanical experts that did it or the runner who went and got my car from the back. U would have had to move the sticker to push the window switch down to roll it down, seeing it said "don't" do it. This was totally ignored, and disregarded. I paid a lot for my car and the service I was getting to coat my car and paid big money for the tint work, and all the extra accessories, just to have it possibly destroyed by a careless individual. Mike was great to work with, I don't want this rating to reflect badly on him, or on Bill Gann who helped me buy the car, it was your service mechanics and or runner who destroyed my trust in Elk Grove Toyota. Since this was my first dealings with EGT, not sure if I will continue or not with EGT. Depends on your response to this review, I guess. More
by Jamie H
Other Employees Tagged: Nai Saechao, Bill Gann
January 08, 2023
Professional, courteous, trustworthy service; excellent communication with customer, prompt and helpful service; even sent a Lyft car to get me to the dealership. communication with customer, prompt and helpful service; even sent a Lyft car to get me to the dealership. More
by Karen
December 28, 2022
Everything went smooth and I got my car back earlier than expected! Everyone I dealt with was friendly, professional and accommodating. expected! Everyone I dealt with was friendly, professional and accommodating. More
by nathanfugazi90
Other Employees Tagged: Miguel Navarro
November 10, 2022
Elk Grove toyota has excellent service. I had noise problem that sounded serious in the front drivers side wheel area and they checked it out the next morning.I highly recommend them! I had noise problem that sounded serious in the front drivers side wheel area and they checked it out the next morning.I highly recommend them! More
by Alan
October 22, 2022
Fast & efficient . I love coming here. They make me feel like a Queen & I leave with the confidence that my car is in til top shape! When driving home, I always notice I love coming here. They make me feel like a Queen & I leave with the confidence that my car is in til top shape! When driving home, I always notice a big improvement in my vehicle’s performance. More
by Lani
October 06, 2022
Elk Grove Toyota is a very professional place to take my car for the best service at the highest level. From the lot porter to the service advisor to the cashier. I always get the best service car for the best service at the highest level. From the lot porter to the service advisor to the cashier. I always get the best service More
by Daniel
Other Employees Tagged: Tim Keosykao, Andy Tran , John Nguyen, Milton Vong, Gustavo Nevarez, Khang Bui, Ping Yang , Alexis Gip, Kevin Nguyen, Tau in the lot was first to greet me and he was more than helpful to satisfy my needs
