Mike Ludtke

I really wish I could give a good review but for a plethora of reasons at this point, it was not earned. I made an appointment via their online service appointment system for 10/9., I received a text plethora of reasons at this point, it was not earned. I made an appointment via their online service appointment system for 10/9., I received a text message confirmation of my appointment and when I was on my way to the dealership, I ran into some traffic. I was going to be about five minutes late, so I called the dealership to let them know on the line with the reception, they could not find my information, so the reception told me she still come in and she would give me a new appointment at the 15 minute after giving me extra time to arrive. Then I received a text message confirmation of this new appointment upon arrival Mr Hendrix was busy, so another person was trying to check in, but they cannot find any of my information in the system, that person said they would get it figured out and I would be helped in no time, he said he would be right back (that it was only his 2nd day) but that he would find Mr Hendrix and get me helped. I was left in my vehicle in the line that they have, after 30 minutes of waiting, and nobody coming back to my vehicle I flagged down another person that was walking by, and they said they would find Me Hendrix for me, about 10 minutes later, Mr. Hendrix arrived, and I was able to get to the vehicle checked in. It took a couple days before I found out what needs to be done. I was happy when he told me that one of the items only required a system reset and it worked good now, but I guess I got Happy too soon because I was charged over $200 for that… the rest of the items totaled almost $5k, I approved the work on 10/14, after 10 days with no update I reached out to Mr Hendrix using their text system, and it took 2 days to find out they were still waiting for parts, after another week (11/3) I requested an update and on 11/4 was told the vehicle was almost done, Mr Hendrix stated “we expect to be available for pickup this afternoon. I will reach out once I have keys in my hand for you”, on 11/6 (yes another 2 days) I received what looked like an auto generated text with an invoice attachment, I didn’t see anything saying Mr. Hendrix had my keys so I waited a little bit and then I asked if the automated message meant my vehicle is ready and a day later I got a response… “Yes” I wasn’t given a loaner so after almost a month it’s finally time to get my vehicle back and I ask if I can receive a ride to pick up my vehicle and I’m told yes, so I asked for that ride… and a day went by, so I asked for it again and a day went by… so on 11/9 I paid $40 for an Uber to go pick up my vehicle, Mr. Hendrix stopped responding completely, when I arrived, a nice lady helped me charge my card with fees that I wasn’t aware of in the beginning, and I got my vehicle back, it was dirty, not just from them having it for almost a month, but grease stains on the headliner grease stains on the sun visor even grease stains on the pillar on the driver side, even a couple bird drops, they did offer to clean it, but it was 6 PM I didn’t know how long that would take, and mr. Hendrix must’ve seen the vehicle, the Porter who brought the vehicle up saw it, the lady who helped me also saw the vehicle, and the “manger” she brought out to me and after all those hands they still gave it to me (after I spend over 4k and almost a month with them) like that… maybe that’s just how they do business there…… one thing I promise is I won’t make the mistake of doing is business with Mr Hendrix again, and most likely the Coulter “Family”! I hope you don’t make the same mistake!! More

Print

I recently visited Coulter Cadillac for what should have been a simple oil change, and I won’t be returning after this disappointing experience. The service department’s lack of communication, professionali been a simple oil change, and I won’t be returning after this disappointing experience. The service department’s lack of communication, professionalism, and attention to detail made what should have been an easy process unnecessarily frustrating. At drop-off, I provided all the necessary details, including my maintenance contract. Basic tasks like verifying the contract and recording my truck’s mileage were mishandled, and despite having three hours to confirm payment through my service contract, the team failed to do so. When I arrived to pick up my truck, I was told the payment hadn’t been received, and I had to resolve the issue myself by contacting the service contract provider. Pricing was also an issue. I was charged more than the amount listed on the dealership’s website, and when I questioned the discrepancy, the service manager incorrectly claimed the charge included a tire rotation—something I hadn’t requested. His dismissive response and lack of accountability only added to my frustration. This experience left me questioning the integrity of the service performed and the dealership as a whole. From start to finish, it felt like the priority was upselling and deflecting responsibility, rather than providing honest and professional service. I’m sharing this experience to help others make informed decisions. Based on my visit, I cannot recommend Coulter Cadillac’s service department. More

Print

Tim has been nothing but a great service provider with top notch customer service. I’ve had a couple issues with my Sierra and he had them fixed under warranty, no questions asked & back on the road in no top notch customer service. I’ve had a couple issues with my Sierra and he had them fixed under warranty, no questions asked & back on the road in no time. 10/10 recommend. PS- bring 6 bucks with you for the cafe. Best deal in town. More

Print