Mike Mazzaro Jr | Page 5

I've been a customer since 2009 and have been very happy with Kundert Volvo for taking care of my car. Mike Mazzaro Jr. and his team provide excellent service and have my total trust and confidence. They with Kundert Volvo for taking care of my car. Mike Mazzaro Jr. and his team provide excellent service and have my total trust and confidence. They keep my Volvo running good and keep me safe and happy! The best! More

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VERY IMPRESSSED with how they took care of me and my car While observing physical distancing, they managed to give instructions on a loaner, and return my car in excellent condition and make you feel like yo While observing physical distancing, they managed to give instructions on a loaner, and return my car in excellent condition and make you feel like you are among family. More

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SIMPLY THE BEST I have purchased, leased and done every service at Kundert Volvo of Hasbrouck Heights for over 25 years. I must say the service team and the sales I have purchased, leased and done every service at Kundert Volvo of Hasbrouck Heights for over 25 years. I must say the service team and the sales team are SIMPLY THE BEST. Keep on doing the tremendous job you do !!! More

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Incredible Customer Service from Top down! In addition to providing great service on my 2017 XC90, Service Manager Mike Mazzaro Sr. (as well as his son, Mike Jr. Service tech) is an experience In addition to providing great service on my 2017 XC90, Service Manager Mike Mazzaro Sr. (as well as his son, Mike Jr. Service tech) is an experienced, responsible and incredibly helpful Manager. I recently had an accident with my Volvo C70 convertible and brought it to Kundert Volvo in Hasbrouck Heights. Mike Sr. guided me through the process in a seamless, stress free manor. He gave me proper advisement and made sure he was in contact with me on a regular basis. We have had nothing but good experiences since going to Kundert. Loyalty and concern for the customer are always what you will experience here. In fact, when one of the owners, Erin Kundert heard about my accident, she came over to the service department to check on things and personally assured me that my car would be returned looking like new. It was a promise kept! Thank you Erin, Mike Sr., Mike Jr. and the entire Kundert Volvo team! More

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Professional, expert and kind We leased a Volvo from Kundert, bought it out of the lease, and keep coming back for service, even though we live in Manhattan. The service team here We leased a Volvo from Kundert, bought it out of the lease, and keep coming back for service, even though we live in Manhattan. The service team here is excellent, and easy to schedule. (Newly renovated waiting area is also comfortable and has great wifi.) More

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Scheduled Service I have been going to Kundert Volvo for over 20 years even tho I live in Manhattan. I bought my first Volvo from someone in Jersey who said he got qua I have been going to Kundert Volvo for over 20 years even tho I live in Manhattan. I bought my first Volvo from someone in Jersey who said he got quality service from Kundert & so I thought that was a good reason to stick with them. The one time my Volvo broke down while I was going home to Manhattan on the Thruway I asked to be towed to Manhattan Volvo because I had no way of getting home with the dog & my family from Jersey. I was so disappointed with the service in Manattan when they tried to fix the car lying to me telling me that it was the battery & I needed a new battery & then the car wouldn't start with the new battery. It took them a week to find the problem! I vowed I would never go to Manhattan Volvo although it is so much more convenient. Mike & Pete have always been the best guys taking care of me & now Mike Jr. is following in his Dad's footsteps! The new waiting area is fantastic & makes the minutes fly by while feeding us too! The young woman at the front desk was helpful as well greeting me when I came in offering drinks & snacks. More

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Great Service! All the folks at Kundert Volvo always provide exceptional and professional service. In addition, everyone is very friendly having a great sense of hum All the folks at Kundert Volvo always provide exceptional and professional service. In addition, everyone is very friendly having a great sense of humor. My car is always returned when expected, complete and beautifully cleaned. Many thanks to all! More

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Professionalism all the way. I was very pleased with the work done on my Volvo during its 75,000 mile check. I feel like I have a brand new start and it is ready to get on the roa I was very pleased with the work done on my Volvo during its 75,000 mile check. I feel like I have a brand new start and it is ready to get on the road with confidence and performance. More

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Like a comedy sitcom I called Kundert Volvo on Monday, January 28 at 1:30PM to make an appointment for a Synthetic Oil change for a 2009 Volvo XC70. My appointment was con I called Kundert Volvo on Monday, January 28 at 1:30PM to make an appointment for a Synthetic Oil change for a 2009 Volvo XC70. My appointment was confirmed for 8:30AM the next morning, Tuesday, January 29. Upon arrival, I couldn’t find the Service Entrance and ended up in the Parts Department by mistake. I was asked to wait until someone could help me. After being pointed in the right direction, I arrived at the Service Department at 8:45AM. There were four (4) people in front of me waiting to drop off their cars. I waited in line for 30 miutes before speaking with a Service Representative to drop off my car. Mike, the service representative, greeted me kindly and asked for my name. I gave him my name and he couldn’t find the paper work that is usually printed up and placed in a plastic sleeve. He looked for a while in the computer and said he found the appointment, but no paperwork. I explained that I was a new customer and just purchased the car a month ago. I said that I did a google search to find the nearest Volvo Service Center near me and found Kundert. I explained that I was there for a Synthetic Oil Change and also if the mechanic could pull the back wheel off and check to see if the brakes were placed on properly, as I heard a rattling noise and thought it may be the brakes. I filled out all of my personal information to be in the system for faster service for my next visit. I presented two (2) coupons from the website. One was for the $89.95 Synthetic Oil Change and the other was for 10% off of $100 or more for Service. Originally, when I called and made my appointment, I was told I could wait in the waiting room and that it would be an hour or so. I was running late and could not spend anymore time at the shop, so I asked to be called and I would return to retrieve the car. I received a call from Kundert at 3:43PM saying my car was ready and could come and pick it up. I got to the dealership at 4:30PM and was told that the brakes were fine and the noise was coming from the rear shocks, bushings and suspension. I was presented with the invoice and told where to pay. I never usually look at the bill and just pay it. However, I thought the price was a little low and wanted to see how the coupons worked. So, I looked over the bill. I was charged to $136.00 for the mechanic to pull the tire. That’s not so bad, however, the $9.52 for “Customer Pay Environmental Fee for Repair Order” is confusing, as nothing was repaired. I didn’t see the charge for the synthetic oil change. So, I returned to the Service counter and asked Mike if he forgot to put it on the bill. He called the Mechanic and then let me know that he accidently forgot to ask for the Synthetic Oil Change. He asked if I could leave the vehicle again and he would have it changed first thing in the morning. Unfortunately, I had to be in Scranton, PA at 9:00am. He did give my Synthetic Oil Change coupon back and said that I can use it on my next visit. I go back to the cashier to pay my bill and asked the cashier if the 10% coupon was used on the invoice of $145.52 plus tax for the mechanic to look at the brakes. It was not. So, I had to go back to the Service Counter and ask Mike to have the coupon applied, then return to the cashier to pay $140.66. I have a tough time accepting going to a Service Center for an oil change and paying money for not getting what I came in for. This morning, while in Scranton, I receive a text message from phone number 973-978-0892 from Kundert asking to call prior to answering a survey from Volvo to rectify any of my concerns. This text message is strange to me. I’m not sure of its purpose. It seems to acknowledge that there were some opportunities missed. It also places me in an awkward position. I certainly don’t want to get anyone into trouble. Everyone has one of those days where nothing goes right. Hopefully, you find out went wrong, fix it and move forward. I've reached out to Bill, Kundert Volvo's Service Director at Hasbrouck Heights, but have not heard back from them. I'm just thankful that I was able to experience Kundert's Service on a very small scale and not for a major repair where competency and regard for the customer are definitely needed. More

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Service Dept The service dept was friendly, professional and accommodating to my needs, I recommend using this dealership for sales and service, all employees care The service dept was friendly, professional and accommodating to my needs, I recommend using this dealership for sales and service, all employees care about providing top quality customer service More

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