"Very pleased with the exceptional service I received at..."
Very pleased with the exceptional service I received at Kundert Volvo of Hasbrouck Heights. Staff were pleasant and professional and kept me apprised during my waiting time on the progress of my service. I always feel comfortable that I will be treated well and fairly when visiting Kundert for service.
Employees Worked With
Other Employees :
Angel assisted me in getting by blue tooth set back up to my phone.
"NOT RELIABLE!!! THEY DO NOT HONOR THEIR DEALS!!!!"
NOT RELIABLE!!! THEY DO NOT HONOR THEIR PREVIOUS AGREED ON NUMBERS!!!
I have an 2017 Audi Q5 and I was ready to switch to Volvo. My husband exchanged a handful of emails with this dealership and they agreed on a final number.
On 11/09/19 we gave our credit card number to put a deposit to secure a XC90. Then, we drove from Westchester County, NY to their location, because everything was agreed on and registered on e-mail.
Once we got there, they ran my husband's credit, asked him for a copy of this paycheck, gave him a bunch of papers to sign, we added the vehicle to our insurance, configures the Volvo On Call, etc... we did everything we were supposed to do on our end, when they gave the contract to sign and the numbers in there were not what we had agreed on. Of course my husband did not sign it.
Then, they read all the e-mail chain and she could not find an reasonable explanation for the amount she was charging us. The only thing they could say was that it had been a "miscommunication" and that they couldn't lease the car for that price.
Three ours after our arrival at the dealership, they did not give us any plausible solution for the case other than talk to Bill Kundert, the Dealership President, the following Monday (11/11/19) first thing in the morning and get back to us. Well, they did not!
I'm very disappointed and upset with the treatment my family and I received and the lack of feedback from Kundert Volvo!
Honestly, we were ready to change from an Audi to a Volvo, but the experience was so unpleasant that I can not say we'll still do it.
"George is the BEST sales man"
I wish I could 6 stars or more! I'am very thankful to George. My experience was great throughout the whole process. George was amazing & professional and explained to me all the details about the process. He answered all my questions with knowledge and professionalism. Thank you George!