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Mike McClaskey
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Mike McClaskey | Page 2
Service Advisor
Carolina Volkswagen
7800 E Independence Blvd
Charlotte, NC 28227
32 Reviews
32 Reviews of Mike McClaskey
September 05, 2019
Great Service Outstanding customer service! Everyone there was very pleasant, professional and knowledge,also the waiting room was amazing I got a complimentary ma Outstanding customer service! Everyone there was very pleasant, professional and knowledge,also the waiting room was amazing I got a complimentary manicure while I waiting for my car to be serviced. More
by saadia.levine
Verified Customer
Helpful 
September 02, 2019
Service Parts department was fantastic my part was ordered and received the next day . Service Department installed the part and hardly no wait time . Great Parts department was fantastic my part was ordered and received the next day . Service Department installed the part and hardly no wait time . Great job More
by Mrvstar
August 30, 2019
Five Star Service Mike and Morris went above and beyond in meeting our needs for our VW Touareg! Carolina VW has always been the best place to purchase and maintain top Mike and Morris went above and beyond in meeting our needs for our VW Touareg! Carolina VW has always been the best place to purchase and maintain top quality service for all the VW’s that we have owned. More
by AGRAYINNC
Other Employees Tagged: Morris Maines
August 27, 2019
Battery Thank you! I was a walk in... My battery died that morning, I got a jump start and came directly there. I was helped immediately!!! Thank you!! Thank you! I was a walk in... My battery died that morning, I got a jump start and came directly there. I was helped immediately!!! Thank you!! More
by ANDREASMITH.AS
Other Employees Tagged: David Brown, Morris Maines
August 23, 2019
The best!!! Mike greeted me as I arrived, established reason for my visit, and took care of me to the end. Very professional and qualified. I will return and sp Mike greeted me as I arrived, established reason for my visit, and took care of me to the end. Very professional and qualified. I will return and specifically ask for him. More
by Dennis R Fortier
August 23, 2019
2 hour wait for inspection/oil change Made an appointment 2 weeks ago for an inspection/oil change. Staff was friendly. Wait time was 2 hours which is unacceptable. Will not return. Made an appointment 2 weeks ago for an inspection/oil change. Staff was friendly. Wait time was 2 hours which is unacceptable. Will not return. More
by BTYLERBACKUS
August 22, 2019
Extremely late on repairs.Not very professional Very confusing on the explanation of how the repairs would be handled.my repair was simple.key broke off in the switch so needed a key and lock cylind Very confusing on the explanation of how the repairs would be handled.my repair was simple.key broke off in the switch so needed a key and lock cylinder and assembly.it took me explaining over and over.I was told to order a key and cylinder at the parts counter which I did.have vin numbers and proof of ownship.ok after a week and a half didnt hear nothing,I called and they said oh we ordered the wrong part.ok when will it be ready .another week no call.I called back and they said ok Its almost ready.I asked what the bill was.well it was about two hundred more than discuss.they said my battery was bad so they put a new one in.I informed them to call me if any other cost were to be added no call.I knew the battery was good because it was only three weeks old.it was drained because the key was in the on position when it broke.they said they charged it overnight but it wouldn't charge.well when I got home I put it on charge in less than three hours it charged to 13.9 volts.it held charge for several days I put it in my other car just to see if it would hold charge,well a week later its good.so I was told I got 10 percent of the labor portion off the bill because they were late.ok thanks but I ain't stupid that ten percent was well made up for sticking me with full price for a needless battery.also received an email basically blaming me because they said I came in and order my on parts before they looked at the car .well duh it doesn't take a genius to know the switch broke and it broke the key off.they told me to order the parts that day.and then to top it off oh we don't believe you about the battery so bring it back up here and we will look at it together.so either they lied and didn't charge the battery or just simply didn't take the time to charge it or just wanted to take attention on having the car for three weeks.I feel I was treated like I wouldn't notice the battery cost but I did More
by jmanus15
August 19, 2019
Thank you Mike McClaskey! Excellent repair service! My check engine light came on. They found the issues associated with the code. So far, no problems. I hope this new management team stays forever. The My check engine light came on. They found the issues associated with the code. So far, no problems. I hope this new management team stays forever. The previous, lacked integrity, and honesty. Because of this new management team, I now feel more confident buying a new car from Carolina VW in the future. Please don't leave! More
by Darlene H
August 16, 2019
Accurate, Fast & Polite I’ve been in Charlotte one year today and I’ve only dealt with this dealership. All of the other service or general help was great but this particular I’ve been in Charlotte one year today and I’ve only dealt with this dealership. All of the other service or general help was great but this particular time was by far the BEST! I woke up to a dead car, got a jump to make it to the dealership, late to work already now by 20mins they found out the issue, replaced my battery at a great price. I mean amazing. Love the guys there ! More
by LAPRECIOUS30
Other Employees Tagged: David Brown, Morris Maines
August 14, 2019
Service appointment Performed warranty work and provided a loaner vehicle for the days needed. It was a good experience and will return for other service needs. Thanks Performed warranty work and provided a loaner vehicle for the days needed. It was a good experience and will return for other service needs. Thanks More
by Tim
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