If I could leave a review for zero stars I would!. We purchased a "New" 2018 VW Tiguan on 6/24/18. We have had repeated issues with the car that the dealer and VW of America say are "operating with in normal tolerances". Our car came equipped with blind spot monitoring and the system goes off at random. When we took the car to them they said "it was probably a really big bug setting it off". The car called for oil changes every 10,000 miles. We have had to service it at every 6,500 miles instead. The car drinks coolant between service visits and they say that this is a normal operation. We had a recall on the headliner lighting which was simply to unplug it, and they got grease all over the headliner and told me to clean it with windex when I confronted them about it. After all my complaints and questions I came to find out that someone had bought the car before me and the car had been marked as sold, meaning the warranty started before the date I purchased the car. Making this a USED car!! I clearly asked them when the warranty started due to the fact that the car had 2500 miles on it when we bought it. They told me it was a service loaner, it was not, they had sold the car to someone and couldn't get the deal finalized so the put it back into inventory and then sold it to me. During the 7 and a half hours it took to purchase the car my 2 year old was on his last leg. They asked me to sign all the paperwork blank in an effort to expedite the purchase process. Now after our last service visit we were told it needs new tires and an alignment (it only has 18000 miles on it) and the fan that knocks when turning on and off the car, coolant lose, and now blind spot and front crash sensor triggering for no reason are all operating with in normal tolerances. I wrote a BBB complaint and they took 11 days to respond. The dealers exact response was "we are continuing to work with the customer to resolve the issues" they have not reached out once to work with me. Now we have a "new" car that I am not entitled to the full factory warranty because they lied to me, the car is loosing coolant, has a bad fan housing, and the safety features have a mind of their own. On top of that the dealership employees have all been fired and replaced multiple times so every time I go in I have to start over. They also condone illegal processing of paperwork through measures like trying to get you to sign blank docs, keeping you waiting for hours on end, and not putting your vehicles issues on the work orders so there are no paper trails to follow. THIS DEALER IS CROOKED AND SHOULD BE INSPECTED BY NCDMV AGENTS. They would fail and have so many fines. When I spoke to the HR lady she confirmed that they had some issues with staff and let people go due to deceptive trade practices. She offered to have the owner contact me. The following week I reached back out and she said they told her to put me back in front of the new service manager. The Owner Donald Ronaldo and his son don't even care about the quality of service their "family dealership" provides. Much less want to operate an ethical organization. I have tried to work with everyone at the store and get nowhere. The General Managers suggestion was to give me $18500 on trade for a car I paid $32000 for less than a year ago. Do not waist your time with this establishment they will ruin your vehicle in service, deny anything and everything, and they shove the bill in your face.