Cheyenne Drummond
Cheyenne Drummond at NYE Chrysler Dodge Jeep Ram

Cheyenne Drummond

Service Advisor

NYE Chrysler Dodge Jeep Ram

1553 Upper Lenox Ave
Oneida, NY 13421

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4.2
43 Reviews
4.2

43 Reviews

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43 Reviews of Cheyenne Drummond

October 30, 2026

Dealership Rating
Employee Rating

I will make sure that I will never buy another Chrysler 300 after buying 3 cars the same and had nothing wrong with the first two and this brand new one Chrysler300 has 2 rips one front and one in the back More

by Patty
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Jeff Battles , Cheyenne Drumond

Oct 30, 2026

NYE Chrysler Dodge Jeep Ram responded

Patty, we're sorry to learn about the difficulties you've experienced with your Chrysler 300. Please feel free to email us at socialcdjr@nyeauto.com with your contact information and our manager will contact you to discuss this matter. Our commitment to quality and reliability remains strong.

October 23, 2026

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Dan, Terry, Chris, and Mike you're the best made my truck look perfect thy thank you More

by mv706023
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike Memery, Christopher Myers, Emily Achhibald , Dan,Mike, Chris,Terry

Oct 27, 2026

NYE Chrysler Dodge Jeep Ram responded

We're so pleased to hear that Dan, Terry, Chris, and Mike made your truck look perfect. Thank you for highlighting our team's expertise and commitment to quality. We hope to see you back soon!

October 22, 2026

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Dealership was able to get me in pretty quick for an inspection. Nice and courteous people! More

by Nancy
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 22, 2026

NYE Chrysler Dodge Jeep Ram responded

Nancy, thank you for sharing your experience! We're thrilled to hear that our team was able to accommodate your inspection quickly and that you found our service courteous. We pride ourselves on our expertise and quality service. We look forward to welcoming you back!

October 18, 2026

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Great experience with service, fixed the problem on my truck with no hassle. Would recommend More

by wrhubart18
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 19, 2026

NYE Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 16, 2026

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Ditch the AI answering the service dept. calls .. that was a definite negative experience Service was excellent More

by esnyder8
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 19, 2026

NYE Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 16, 2026

Dealership Rating
Employee Rating

I had a nightmare of a vehicle issue and Chris and his team really helped ease a lot of stress in the scenario and weren’t out to make a dollar extra then what the truck actually needed. Can’t say enough More

by cplacito14
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Myers

Oct 16, 2026

NYE Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience! We're thrilled to hear that Chris and the team were able to assist you with your vehicle issue and provide clear communication. We value transparency and are glad it made a difference. We look forward to welcoming you back!

October 14, 2026

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Employee Rating

I came in for an oil change and the wait was very long. The communication wasn’t great. But they made up for it and I will know next time to ask whether it’s just an oil change or they are going to do upda More

by Challengerdreams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cheyenne Drummond

Oct 14, 2026

NYE Chrysler Dodge Jeep Ram responded

We apologize for the delay and communication issues you encountered. We aim for quality and transparency, and we're sorry we didn't meet those standards. Please feel free to email us at socialcdjr@nyeauto.com with your contact information and our manager will reach out to you to discuss your experience further. Thank you for your feedback.

October 14, 2026

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The staff was very friendly and efficient. They also frequently communicated and updated me on the status of my vehicle. More

by eaglesfan4445
Service Price Transparency
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Recommend Dealer
Yes
Oct 14, 2026

NYE Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 05, 2026

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Employee Rating

Easy to make appointment. Friendly staff on drop off and pick up. Work.completed on time. More

by jason.martin241
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 06, 2026

NYE Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 01, 2026

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Employee Rating

Scheduled routine maintenance without hassle, and was easily able to reschedule without complications. Cheyenne kept me informed on the status of my vehicle and an explanation of costs as well. More

by sully41889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2026

NYE Chrysler Dodge Jeep Ram responded

Thank you for your feedback! It's great to hear that Cheyenne ensured a seamless experience and kept you informed. We value transparency and reliability in our services. We look forward to your next visit!

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