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Cheyenne Drummond
Cheyenne Drummond at NYE Chrysler Dodge Jeep Ram

Cheyenne Drummond

Service Advisor

NYE Chrysler Dodge Jeep Ram

1553 Upper Lenox Ave
Oneida, NY 13421

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4.1
7 Reviews
4.1

7 Reviews

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7 Reviews of Cheyenne Drummond

April 23, 2026

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Employee Rating

My appointment was at 9am and was out before 10 am. . Cheyenne was wonderful to work with. More

by WIPORWIL27
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 23, 2026

NYE Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 16, 2026

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Took too long. The appointment was for 8 am on Friday. I dropped off my vehicle at 6 pm on Thursday. Vehicle not ready until 5 pm Friday. Wasn't notified wh More

by jpexton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nancy Metrick, Mike Memery, Christopher Myers, Corey Webster

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Apr 16, 2026

NYE Chrysler Dodge Jeep Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialcdjr@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 12, 2026

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Brought my gladiator in for a faulty fuel filler neck and they didn't fix anything. Said it was normal to have the gas pump stop at 18 gallons even though it has a 22 gallon tank. Tried saying even though th More

by SPOOOKY11973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Corey Webster

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Apr 14, 2026

NYE Chrysler Dodge Jeep Ram responded

"SPOOOKY11973" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialcdjr@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Apr 14, 2026

SPOOOKY11973 responded

Funny how now you dont know who i am. My problem was fixed immediately by another dealer. Took them 15 minutes to find the problem.

April 09, 2026

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Employee Rating

Great service, good communications. All employees polite and caring. Waiting area clean and welcoming work completed timely More

by jon1ames
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 09, 2026

NYE Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 08, 2026

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Great service department. Fast turn around, thorough, submits to manufacture warranty, and stands by their work. More

by MIKEF12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Memery, Christopher Myers, Corey Webster , Daniel Schirtz

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Apr 08, 2026

NYE Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 30, 2026

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Employee Rating

Service was quick called they took me right in. Looked at the inventory on lot More

by rousedarcy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nancy Metrick , Daniel Schirtz

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Apr 01, 2026

NYE Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 18, 2026

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Employee Rating

Customer service was great. Communication was amazing and timeliness of service was accurate. No surprises More

by marylousayles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Memery, Christopher Myers, Corey Webster

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Mar 18, 2026

NYE Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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