Mike Miller | Page 2

The service department is fantastic. My service writer is Mike and he is the reason I have continued to use this dealership for the last 5 years. My service writer is Mike and he is the reason I have continued to use this dealership for the last 5 years. More

by CISCO Verified Customer Verified Customer

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the natter was fixed and was not to exencive repair this was due to a camper shell installed incorrect and ford repaired it to the best they could thank you for your patience with us this was due to a camper shell installed incorrect and ford repaired it to the best they could thank you for your patience with us More

by arseverin Verified Customer Verified Customer

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Check in was seamless, and it took less time than originally planned to perform the "recall" work on my vehicle! originally planned to perform the "recall" work on my vehicle! More

by coolgrandpatalks Verified Customer Verified Customer

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Service Department Personnel are professional,courteous and also important to me :) Easy To Make Them Laugh! Looking Fordward to my next visit Thank You Jenkins! and also important to me :) Easy To Make Them Laugh! Looking Fordward to my next visit Thank You Jenkins! More

by edwolf61 Verified Customer Verified Customer

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Appreciate the service. Gave us a great loaner vehicle. No problem or hassle. Thanks again. Gave us a great loaner vehicle. No problem or hassle. Thanks again. More

by shelnck Verified Customer Verified Customer

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Mike Mille did a good job explaining some of my questions. The staff is friendly. questions. The staff is friendly. More

by skywalking4fun Verified Customer Verified Customer

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Mike in service has always been my go to guy. I would recommend him to anyone looking for service. I would recommend him to anyone looking for service. More

by Cyclejava1 Verified Customer Verified Customer

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The check in and service provided was excellent as it always is with advisor Michael Miller. always is with advisor Michael Miller. More

by tonypalmieri Verified Customer Verified Customer

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Incompetent, Unprofessional, and Negligent: The Worst Service Experience in 14 Years of Ford Ownership If I could give Jenkins Ford zero stars, I would. I have owned Ford products for 14 years, and I Service Experience in 14 Years of Ford Ownership If I could give Jenkins Ford zero stars, I would. I have owned Ford products for 14 years, and I have never experienced such a shocking level of incompetence, dismissiveness, and lack of professionalism as I did here with my 2020 Shelby Baja Raptor. I dropped my vehicle off on a Monday for an oil change, a fix for a squeak in the rear, and to repair the passenger side keyless entry. This should have been routine. Instead, it turned into a multi-day nightmare. The Communication Failure: After dropping the vehicle off, I heard nothing for 48 hours. When I finally called them on Wednesday, the Service Manager gave me the cliché "I was just about to call you" line. He claimed the vehicle was ready but actually asked if I could pick it up the next day because he had a doctor's appointment. It is baffling that a customer's ability to pick up their vehicle is contingent on a service manager's personal schedule. The "Fixes" and Billing Errors: When I insisted on picking it up that afternoon, the paperwork was a mess. They attempted to charge me for labor that is covered under my extended warranty. They charged me $42 for oil pan nuts and bolts claimed to be "worn"--despite Ford being the only hands on this truck for five years. They also charged me $8 for a key battery, claiming that was the reason the door lock wasn't working. I paid the bill, walked out to my truck, and tested the door. It still did not work. They clearly never verified the repair. I went back inside (my original advisor was gone), and a different manager tried to change settings in the menu to no avail. I was forced to leave my vehicle there again. The Damage and Gaslighting: When I returned the next day, the staff was dismissive and rude, acting as if I were the inconvenience. The door was finally working, but as I drove away, I noticed the Airbag Light was illuminated. I immediately returned. The Service Manager's response? "I don't know what you want me to do about it." I also noticed my automatic running boards were slamming into position--something they have never done in the 5 years I've owned the truck. When I pointed this out, the technician and manager tried to gaslight me, telling me it was "normal" operation and implying I didn't know how my own vehicle worked. The Incompetence: Regarding the airbag light, I noticed all the seatbelts were buckled in the back, giving me the distinct impression they knew the light was on and tried to bypass the sensor to hide it. When caught, they claimed their Ford scanning system couldn't read the codes for a Shelby Baja Raptor and that I would have to take it to the selling dealer, Elder Ford. If you don't have the equipment to service a vehicle, do not accept the job. They offered no apology and didn't even offer to call Elder Ford to explain the situation. They essentially broke my truck and told me to drive a 3-hour round trip to fix the issues they likely caused. Do not trust Jenkins Ford with your vehicle. The service department is inept, the management takes no accountability, and they will return your vehicle in worse condition than when you dropped it off. More

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Service was quick and the dealership is very efficient. The service people are very nice. The service people are very nice. More

by Perfourmer88 Verified Customer Verified Customer

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