Mike Miller | Page 2

Mike in service has always been my go to guy. I would recommend him to anyone looking for service. I would recommend him to anyone looking for service. More

by Cyclejava1 Verified Customer Verified Customer

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The check in and service provided was excellent as it always is with advisor Michael Miller. always is with advisor Michael Miller. More

by tonypalmieri Verified Customer Verified Customer

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Incompetent, Unprofessional, and Negligent: The Worst Service Experience in 14 Years of Ford Ownership If I could give Jenkins Ford zero stars, I would. I have owned Ford products for 14 years, and I Service Experience in 14 Years of Ford Ownership If I could give Jenkins Ford zero stars, I would. I have owned Ford products for 14 years, and I have never experienced such a shocking level of incompetence, dismissiveness, and lack of professionalism as I did here with my 2020 Shelby Baja Raptor. I dropped my vehicle off on a Monday for an oil change, a fix for a squeak in the rear, and to repair the passenger side keyless entry. This should have been routine. Instead, it turned into a multi-day nightmare. The Communication Failure: After dropping the vehicle off, I heard nothing for 48 hours. When I finally called them on Wednesday, the Service Manager gave me the cliché "I was just about to call you" line. He claimed the vehicle was ready but actually asked if I could pick it up the next day because he had a doctor's appointment. It is baffling that a customer's ability to pick up their vehicle is contingent on a service manager's personal schedule. The "Fixes" and Billing Errors: When I insisted on picking it up that afternoon, the paperwork was a mess. They attempted to charge me for labor that is covered under my extended warranty. They charged me $42 for oil pan nuts and bolts claimed to be "worn"--despite Ford being the only hands on this truck for five years. They also charged me $8 for a key battery, claiming that was the reason the door lock wasn't working. I paid the bill, walked out to my truck, and tested the door. It still did not work. They clearly never verified the repair. I went back inside (my original advisor was gone), and a different manager tried to change settings in the menu to no avail. I was forced to leave my vehicle there again. The Damage and Gaslighting: When I returned the next day, the staff was dismissive and rude, acting as if I were the inconvenience. The door was finally working, but as I drove away, I noticed the Airbag Light was illuminated. I immediately returned. The Service Manager's response? "I don't know what you want me to do about it." I also noticed my automatic running boards were slamming into position--something they have never done in the 5 years I've owned the truck. When I pointed this out, the technician and manager tried to gaslight me, telling me it was "normal" operation and implying I didn't know how my own vehicle worked. The Incompetence: Regarding the airbag light, I noticed all the seatbelts were buckled in the back, giving me the distinct impression they knew the light was on and tried to bypass the sensor to hide it. When caught, they claimed their Ford scanning system couldn't read the codes for a Shelby Baja Raptor and that I would have to take it to the selling dealer, Elder Ford. If you don't have the equipment to service a vehicle, do not accept the job. They offered no apology and didn't even offer to call Elder Ford to explain the situation. They essentially broke my truck and told me to drive a 3-hour round trip to fix the issues they likely caused. Do not trust Jenkins Ford with your vehicle. The service department is inept, the management takes no accountability, and they will return your vehicle in worse condition than when you dropped it off. More

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Service was quick and the dealership is very efficient. The service people are very nice. The service people are very nice. More

by Perfourmer88 Verified Customer Verified Customer

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They were so professional and friendly. Very easy to schedule the appointment. Very easy to understand what was happening with my vehicle. And just overall friendly! Very easy to schedule the appointment. Very easy to understand what was happening with my vehicle. And just overall friendly! More

by JENVYB Verified Customer Verified Customer

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I made an appointment with Service Advisor Mike, for a brake job. Mike got my truck in promptly and the job was completed quickly and at a good price. I am a very satisfied customer. brake job. Mike got my truck in promptly and the job was completed quickly and at a good price. I am a very satisfied customer. More

by KAREN Verified Customer Verified Customer

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This is where I purchased my van and I feel really good about coming back here every time for service because I just get a good vibe about the people here. I have probably $15,000 worth of tools and xxx about coming back here every time for service because I just get a good vibe about the people here. I have probably $15,000 worth of tools and xxxx in my van and I could never trust taking it to a dealer in Tampa. More

by rich90 Verified Customer Verified Customer

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Great servicios and proffeccional people looking forward to my return again and but a News vehiclce to my return again and but a News vehiclce More

by lawappeals Verified Customer Verified Customer

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Service was good, however the detail service was not. I paid a considerable amount for complete detail. The exterior of the truck was good but not so much on the interior. Dash was still dusty, windshie I paid a considerable amount for complete detail. The exterior of the truck was good but not so much on the interior. Dash was still dusty, windshield interior was not cleaned for last 5-6 inches of bottom and bottom sides, cubby holes (other than cup holders) were not cleaned, other visible areas were not cleaned and the same with areas of carpets not vacuumed. Disappointed with the results. More

by REGINA.GOSS Verified Customer Verified Customer

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Mike in service has been very helpful each time that I show up. Heading back that way soon. show up. Heading back that way soon. More

by Cyclejava1 Verified Customer Verified Customer

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