Mike Mungovan

I have NEVER expected to have such a nightmarish dealership experience like the ones you see online, and yet at every step in the buying process at Castle Chevy Villa Park, I was lied to, deceived, dealership experience like the ones you see online, and yet at every step in the buying process at Castle Chevy Villa Park, I was lied to, deceived, and taken advantage of. I’ve never been inclined to leave a review anywhere, but I just can’t let this slip by. I visited this dealership from out of state because of a listing for a BMW labeled as being in ‘excellent’ condition, with a clean auto check report. Upon arriving at the dealership, I immediately saw multiple issues, but they refused to negotiate the price or even hold the car with a large deposit. Under pressure, I reluctantly went through their finance department. Despite my 760+ credit score and strong pre-approval at 6%, they “could only” approve me at a brutal 20% interest with $2,500 more down with Santander.. This was extremely insulting, and yet I decided to take their financing and leave with the car that day, trusting their representation of the vehicle and promises were truthful. I drove 6 hours back home and found out the next morning that the tire (they ‘just replaced’) was leaking, and the check engine light was on. Upon bringing the car to a few shops in my area to have them look at it, I was quoted for 5000-6000$ in repairs for broken and damaged suspension components and replacing the wheels and tires. (AWD car with an ORIGINAL 9 year old tire on the back right, ALL different tread levels and varied tire brands), and close to 1500$ in engine work. The technician told me he’s confident the car was in an accident of some sort at some point, despite the dealership and autocheck showing no damage, no accident history, and continuously claimed it to be in excellent condition. At this point, I was extremely upset, and I tried to work with the dealer so the many issues could be resolved so I could keep the car. Throughout this whole process, I think the most frustrating part was and still is the complete and utter lack of accountability and professionalism from their entire staffing team, as well as the fact the manager(s) refused to speak with me at all from the start of the process to the end of the process. Time after time I was told by the salesperson the manager would reach out, and instead it was silence, or the salesperson would just continue to be the middleman in a situation where he was not helpful at all. After filing complaints with the Attorney General in Illinois, and demanding that they would pay the repair costs at my local shop, the salesperson texted me ‘we will take the car back.’ No accountability, no professionalism, and a complete lack of integrity. At this point, all I demanded was a refund of my down payment and a complete void of contract, as well as reimbursement for my diagnostic fees, and for them to handle vehicle transport. I could have made them pay for the replacement parts I had already ordered, reimburse me for unnecessary finance charges, let alone compensation for the time and struggle that this entire process took. After repeatedly being told by the salesperson that I would be contacted by the manager about paperwork to get my demands in writing, they pushed it back day after day, despite my constant follow ups. Eventually, I was reached out to by another member of their team who was extremely unprofessional and lacked communication skills. He told me he wasn’t aware of anything that needed to be in writing, as if he was unaware of the situation entirely. He had an attitude with me about arranging pickup for the vehicle as if this situation wasn’t entirely avoidable simply by having some integrity. I am STILL waiting for my reimbursement on the diagnostic fees. And the car has been re listed just like it was initially, likely with the same issues they were already aware of. I would rather WALK for the rest of my life than buy a car from this dealership again, and this dealership is exactly what is wrong about the car industry and sales industry nowadays. More

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Working with Aubrey was honestly a great experience. She was friendly, responsive, and genuinely cared about helping me find the right vehicle. As I told her manager, Dan, after I quickly stopped in whi She was friendly, responsive, and genuinely cared about helping me find the right vehicle. As I told her manager, Dan, after I quickly stopped in while driving by to look at the available colors and Aubrey came out to help me, she was ultimately the reason I decided to come back to their dealership to get my new Equinox. They made the process easy, quick, and enjoyable from beginning to end. I love my new Equinox, and everyone else I met at the dealership was also extremely helpful. I highly recommend asking for Aubrey at Castle Chevrolet! More

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Thank You Aubrey, you helped to make this process a good one. I appreciate all your help. one. I appreciate all your help. More

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We had been looking for a car for our daughter. Castle Chevy in Villa Park and our sales rep Eli were the only dealership out of the previous 4 we had been to, where we finally felt comfortable. Castle Chevy in Villa Park and our sales rep Eli were the only dealership out of the previous 4 we had been to, where we finally felt comfortable. Eli was honest and made us feel welcome. The experience was hassle free and smooth. Thanks Eli! More

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Eli was fast helped me out with everything I asked and made trading and buying simple. Chevy Castle of villa park thank you. made trading and buying simple. Chevy Castle of villa park thank you. More

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Aubrey was easy to work with and we were able to get paperwork signed quickly. paperwork signed quickly. More

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Clean. And the service department was straight to the point of the problems with my Trax And the service department was straight to the point of the problems with my Trax More

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Everyone here is professional and customer oriented. I worked with Jonathan, Justin, David, and Mike. They all went above and beyond to get me an amazing deal and I'm forever grateful. Id highly recomme I worked with Jonathan, Justin, David, and Mike. They all went above and beyond to get me an amazing deal and I'm forever grateful. Id highly recommend you buy your next car here. More

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Mr. Kendal who was the sales rep, at this location helped us in every way to get our vehicle and I really appreciate his help us in every way to get our vehicle and I really appreciate his help More

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I called before visiting the dealership, after I stepped out of my truck I was greeted by Paul, and he asked me how he could help, I pointed to the truck I had called about and told him that one. We went in out of my truck I was greeted by Paul, and he asked me how he could help, I pointed to the truck I had called about and told him that one. We went in and did initial paperwork and went for a test drive. Upon returning sat down and discussed pricing and options, after coming to an agreement, the paperwork and financing went smoothly. It was the easiest and fastest vehicle purchase in a dealership I have had. More

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