Mike Murphy | Page 3

Lease with Travis. All excellent and professional. Excellent service with Mike for a number of years and Travis is a seasoned, professional sales person, who offers good advice and gives good training Excellent service with Mike for a number of years and Travis is a seasoned, professional sales person, who offers good advice and gives good training in the operation of a new vehicle. More

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Excellent service Always receive excellent service with Mike. Murphy. Timeliness and friendly staff. Including the driver who took me back to work. I would recommend to Always receive excellent service with Mike. Murphy. Timeliness and friendly staff. Including the driver who took me back to work. I would recommend to anyone. More

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Great experience! I’ve been serviced by mike Murphy the past five years He always took care of me He’s very professional and always took care of my issues Great ex I’ve been serviced by mike Murphy the past five years He always took care of me He’s very professional and always took care of my issues Great experience More

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Joe was great! Every time we walked in and was warmly greeted. Joe was super accommodating and helpful. He made the experience what it was! Thank you, Joe! Every time we walked in and was warmly greeted. Joe was super accommodating and helpful. He made the experience what it was! Thank you, Joe! More

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Friendly, easy to work with! The team at Ed Morse Cadillac Brandon made my buying experience a breeze! They took care of everything from trading in my old car, changing over my ti The team at Ed Morse Cadillac Brandon made my buying experience a breeze! They took care of everything from trading in my old car, changing over my title/insurance, financing and even washing and getting it ready to drive off the lot. The service department is great - fast, easy to make an appointment and super clean! Everyone I’ve encountered was friendly, professional and eager to help. This was my first Cadillac purchase but it won’t be my last. I will be back to Ed Morse Brandon! More

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Best in area Very nice and friendly. Down in area for the winter. Actually drove past other dealerships to get to this one because of its ranking. Glad we went out Very nice and friendly. Down in area for the winter. Actually drove past other dealerships to get to this one because of its ranking. Glad we went out of our way. Service worth the extra miles. More

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Worst experience ever and scam artist Mike Murphy is a scam artist these people diagnosed my car for two whole days because I was having a lean code on day one and two Mike Murphy called m Mike Murphy is a scam artist these people diagnosed my car for two whole days because I was having a lean code on day one and two Mike Murphy called me asking what all have I changed on the vehicle they cnt find anything finally they called me back telling me that my injectors are bad which is a $1700 job them not knowing that I'm a technician at a dealership myself and bad fuel injectors dnt give you a lean code a code saying your car is running too rich but not too lean dam scam artist I also took it in 6 months ago for a recall for loss of power steering had my car for five hours to find out 6 months later they never did the recall and they never offered a rental or anything after having my car for two whole days basically told me to just deal with it then I had a coupon for 10% off and Mike Murphy had an attitude about that came back with the readjustment and was very sarcastic whn handing back the new adjustment this guys a real piece of trash More

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Best Dealership in Tampa Bay I've bought 3 Cadillacs from Ed Morse Brandon and I will continue to return. It is a very well-run business with phenomenal customer service both in S I've bought 3 Cadillacs from Ed Morse Brandon and I will continue to return. It is a very well-run business with phenomenal customer service both in Sales and in Service. I've always been taken seriously and catered to, whether finding the right vehicle to buy or lease, or simply coming in for regular maintenance. I usually have something very specific in mind when purchasing a vehicle and the team at Ed Morse has come through each time with the perfect car! My current CTS sedan that is decked out like a "V" (but not a V!) is the coolest car ever. When I've had questions about service related items, my service guy (Mike) always gets right back to me and never hesitates to resolve issues immediately over the phone, when possible. When visiting the dealership for service, the waiting area is comfortable and well-appointed with snacks, beverages, etc I can't say enough about this place and will continue to be a loyal customer. More

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I was there to have a light replaced. Mike was very considerate and did an outstanding job with my repair work. The car was also washed and cleaned to my satisfaction after the repair. I Mike was very considerate and did an outstanding job with my repair work. The car was also washed and cleaned to my satisfaction after the repair. I look forward to an excellent experience with Ed Morse Cadillac. More

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Customer service is not customer selling I’ve been on/off disappointed with Morse service for the past 5 years. As of today...we are done. I’ve driven from Lakeland to Clearwater to try Dimmi I’ve been on/off disappointed with Morse service for the past 5 years. As of today...we are done. I’ve driven from Lakeland to Clearwater to try Dimmitt. Let’s fast forward to the last straw and what has finally caused our divorce. CUE. Yep...the infamous CUE system. After having this unit serviced a few times and, ultimately replaced by Morse, it’s out AGAIN. That’s a Cadillac embarrassment for another day. But, why would the service manager simply brush me off with “we will try to reset and see if that helps; otherwise, you’re looking at $1100-$1200 to replace”. Oh, and then proceeds to “advise” I need $900 in fluid changes. Yep...getting right on it 👌🏼. The nerve. Why would my husband, a moderator on several car forums, hit the forums and find that Cadillac has a refurb and Goodwill program to assist with repairs for this KNOWN debacle(?). So, we’ve been working with an “Infotainment” rep out of CA to get assistance. I told Cadillac, I was not going back to Ed Morse because they are only interested in selling not servicing. They called Dimmitt for me. I’m sitting at Dimmitt waiting while the CUE system is being replaced. They contacted Cadillac and got it authorized for replacement for $155 deductible from me. Ed Morse...why did you not do the same? I can only assume there is some type of compensation or bonus attached to service manager compensation that causes them to gauge instead of fo what is fair and just. Shame on you. Never again. It’s a beautiful, peaceful time of reflection to cross the bay and come 50+ miles to Dimmitt, my new servicer. Where do you think we will buy when we get ready? Ed Morse? So silly!! You lost far more than $1200 for a CUE and $900 for fluids. Far more. Divorce is very expensive. Bye bye now. More

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