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Mike Murphy
Mike Murphy at Auffenberg Nissan

Mike Murphy

Sales Manager

Auffenberg Nissan

1130 Auffenberg Avenue
Shiloh, IL 62269

4.5
80 Reviews
4.5

80 Reviews

Write a Review

80 Reviews of Mike Murphy

April 21, 2026

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Employee Rating

Great service department staff. Friendly, professional, courteous, timely, stand behind their work. Pleasure to work with. More

by PCANDERSON55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 26, 2026

Auffenberg Nissan responded

"Thank you for the wonderful feedback! Our service department is dedicated to providing top-notch customer service and we're thrilled to hear you had a great experience. It was a pleasure working with you!" #CustomerSatisfaction #HappyCustomers

April 21, 2026

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Employee Rating

Very pleased with the work done. Service was completed on schedule as promised and staff was very knowledgeable and professional More

by DDPRAT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley

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Apr 26, 2026

Auffenberg Nissan responded

"Thank you for the kind words about our service and team! We strive to provide top-notch work and it's great to hear we delivered on our promise. Your satisfaction is our top priority and we look forward to serving you again in the future." #HappyCustomers #ProfessionalService

April 09, 2026

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over 3 hours for an oil change and when I asked them, they got annoyed. More

by CECYTSZ21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Chapman, Brian Brawley

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Apr 26, 2026

Auffenberg Nissan responded

Hi there, thank you for your feedback. We apologize for the long wait and the behavior of our staff. We will work to improve our efficiency and provide better customer service in the future. Your satisfaction is our top priority.

April 09, 2026

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Employee Rating

They were friendly, knowledgeable and met my needs in a prompt, concise and efficient manner. More

by NICHOLASBELOKON
Recommend Dealer
Yes

Other Employees Tagged: Mark Chapman, Brian Brawley

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Apr 26, 2026

Auffenberg Nissan responded

Thank you for your positive feedback! We are thrilled to hear that our team provided you with excellent service and met your needs efficiently. We take pride in delivering top-notch service to all our customers!

April 02, 2026

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My person was nice to me and was very personable. She understood what needed done. More

by SDRBLAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Chapman, Brian Brawley , Those ppl did not wait me.

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Apr 11, 2026

Auffenberg Nissan responded

Thank you for your amazing review! Our team takes pride in providing excellent customer service and we are thrilled to hear that your experience was a positive one. We look forward to seeing you again soon!

March 30, 2026

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Employee Rating

the services dept. did exactly what they said they would do and did not come up with more issues: More

by JONES.LYNETTE43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley

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Apr 01, 2026

Auffenberg Nissan responded

Thank you for your positive review! We are thrilled to hear that our services department met and exceeded your expectations. Our goal is always to provide reliable and efficient service without any additional surprises. We appreciate your trust in us and look forward to serving you again in the future!

March 29, 2026

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Employee Rating

Just bought two cars from them them I bought one for my granddaughter like it so much we decided to go back and buy one for us More

by DONALD24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Chapman, Brian Brawley

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Apr 01, 2026

Auffenberg Nissan responded

Thank you for choosing us for your car needs! We are thrilled to hear that you loved your granddaughter's car so much that you came back to buy one for yourselves. We appreciate your loyalty and hope you continue to enjoy your new cars! #happydriving

March 27, 2026

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Friendly knowledgeable people who treat you with respect and kindness! Timely service with a smile! More

by STANG772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Chapman, Brian Brawley

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Apr 12, 2026

Auffenberg Nissan responded

Thank you very much for your kind words! We are thrilled to hear that you had a positive experience with us. Our team prides itself on providing friendly and knowledgeable service with a smile. We appreciate your business and hope to see you again soon! 😊 #CustomerSatisfaction #FriendlyService #TimelySupport

March 24, 2026

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Employee Rating

Everyone involved in my car buying experience was friendly and efficient. The showroom was immaculate, spacious and comfortable. The entire process was geared toward the customer which I appreciated. More

by GPHOLT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley

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Apr 11, 2026

Auffenberg Nissan responded

Thank you for sharing your positive experience with us! We take pride in creating a comfortable atmosphere and providing efficient service for our customers. We're thrilled to have met your expectations during your car buying experience. Drive happy!

March 21, 2026

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Employee Rating

Extremely disappointed. We had our windows tinted at the dealership they tore the door panel. We reported it immediately and they scheduled an appointment for us eight days More

by SUSANANDKEVIN16
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Brian Brawley

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Mar 23, 2026

Auffenberg Nissan responded

Dear [Customer Name], We apologize for the inconvenience you experienced with your tinted windows and heated steering wheel. We take these issues seriously and have addressed them with our team to ensure better service in the future. Please reach out to us directly so we can make it right. Thank you for bringing this to our attention.

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