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Mark Chapman
Mark Chapman at Auffenberg Nissan

Mark Chapman

General Manager

Auffenberg Nissan

1130 Auffenberg Avenue
Shiloh, IL 62269

4.5
59 Reviews
4.5

59 Reviews

Write a Review

59 Reviews of Mark Chapman

April 09, 2026

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over 3 hours for an oil change and when I asked them, they got annoyed. More

by CECYTSZ21
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Recommend Dealer
No

Other Employees Tagged: Brian Brawley, Mike Murphy

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Apr 26, 2026

Auffenberg Nissan responded

Hi there, thank you for your feedback. We apologize for the long wait and the behavior of our staff. We will work to improve our efficiency and provide better customer service in the future. Your satisfaction is our top priority.

April 09, 2026

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They were friendly, knowledgeable and met my needs in a prompt, concise and efficient manner. More

by NICHOLASBELOKON
Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley, Mike Murphy

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Apr 26, 2026

Auffenberg Nissan responded

Thank you for your positive feedback! We are thrilled to hear that our team provided you with excellent service and met your needs efficiently. We take pride in delivering top-notch service to all our customers!

April 02, 2026

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My person was nice to me and was very personable. She understood what needed done. More

by SDRBLAIR
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Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley, Mike Murphy , Those ppl did not wait me.

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Apr 11, 2026

Auffenberg Nissan responded

Thank you for your amazing review! Our team takes pride in providing excellent customer service and we are thrilled to hear that your experience was a positive one. We look forward to seeing you again soon!

March 29, 2026

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Just bought two cars from them them I bought one for my granddaughter like it so much we decided to go back and buy one for us More

by DONALD24
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Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley, Mike Murphy

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Apr 01, 2026

Auffenberg Nissan responded

Thank you for choosing us for your car needs! We are thrilled to hear that you loved your granddaughter's car so much that you came back to buy one for yourselves. We appreciate your loyalty and hope you continue to enjoy your new cars! #happydriving

March 27, 2026

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Friendly knowledgeable people who treat you with respect and kindness! Timely service with a smile! More

by STANG772
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Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley, Mike Murphy

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Apr 12, 2026

Auffenberg Nissan responded

Thank you very much for your kind words! We are thrilled to hear that you had a positive experience with us. Our team prides itself on providing friendly and knowledgeable service with a smile. We appreciate your business and hope to see you again soon! 😊 #CustomerSatisfaction #FriendlyService #TimelySupport

March 25, 2026

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Everything went well with my car at the dealership. I had no problems with them. More

by SDRBLAIR
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Recommend Dealer
Yes
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Apr 11, 2026

Auffenberg Nissan responded

Thank you for the positive feedback! We pride ourselves on providing a seamless experience for our customers. It was a pleasure having you at our dealership. #CustomerSatisfaction #HassleFreeExperience

March 21, 2026

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The dealership is good I’ve never had a problem with them but I do wish my mileage would match my sticker they put in the window More

by MOTLEYLACHANDA
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Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley, Mike Murphy

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Mar 23, 2026

Auffenberg Nissan responded

Thank you for your feedback! We are glad to hear that you have had a positive experience at our dealership. We apologize for any discrepancies with your sticker and will address it immediately. Your satisfaction is important to us!

March 10, 2026

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Awesome and welcoming environment. Great customer service and everyone was willing to make sure you were helped. More

by DEDRA.MASON85
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Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley, Mike Murphy

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Mar 13, 2026

Auffenberg Nissan responded

Thank you for your kind words! We take pride in creating a warm and welcoming atmosphere for all our customers. Our team is dedicated to providing exceptional customer service and we're always here to help in any way we can. See you soon!

March 09, 2026

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Quick Easy simple fast service, very satisfied. Had Wifi on hand to get some work done while I waited which was only a 20 minute wait. More

by JOSHR4
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Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley, Mike Murphy , Mike

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Mar 11, 2026

Auffenberg Nissan responded

Thank you for the kind words! We're thrilled to hear that our quick and convenient service met your needs and allowed you to stay productive while you waited. We appreciate your business and hope to serve you again soon.

March 07, 2026

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Quick, efficient service and the staff were kind and courteous! Highly recommend and will definitely return! More

by RICKENVOXX
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Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley

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Mar 11, 2026

Auffenberg Nissan responded

We are delighted to hear that our quick and efficient service, along with our kind and courteous staff, left such a positive impression! Thank you for the recommendation - we would love to have you back! #CustomerSatisfaction #ExcellentService

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