Lithia Chrysler Jeep Dodge of Missoula

This is the third bad experience with this service department. I had called and scheduled a service appointment for my diesel truck. I was there at the appointment time. Told it would take 1 hour 10 m department. I had called and scheduled a service appointment for my diesel truck. I was there at the appointment time. Told it would take 1 hour 10 min. I had purposely scheduled this appointment in between two other appointments. When I checked in on the progress, my truck had not even been taken in for service. They were unable to offer a loaner so I could get to my appointment while my truck was serviced. I left without getting my truck serviced. More

The very moment I made contact over the phone I was treated more like family than a customer. When I arrived five days later, we again were greeted and welcomed. This is the first time ever that a sal treated more like family than a customer. When I arrived five days later, we again were greeted and welcomed. This is the first time ever that a salesman took over an hour going over ALL the controls and accessories of the auto with my wife and myself. Awesome, is the only word that fits! More

This purchase was smooth from the beginning. Mike Mytty is a great salesman and made leasing a vehicle fun! Mike Mytty is a great salesman and made leasing a vehicle fun! More

Hunter was absolutely excellent in service, knowledge, and personal contact. He has put us in two vehicles so far, and I'm sure there will be more! It's a big drive for us from Bozeman, but certainly w and personal contact. He has put us in two vehicles so far, and I'm sure there will be more! It's a big drive for us from Bozeman, but certainly worth it! More

Helpful, knowledgeable salespeople, everything was reasonably smoothly. Clean,showroom, loved some of the vehicles inside, too! reasonably smoothly. Clean,showroom, loved some of the vehicles inside, too! More

Repeated problems with Service Department, including multiple issues regarding recalls and warranties. Fabricated charges. Never a straight answer. A system designed to see how far they can push and squ multiple issues regarding recalls and warranties. Fabricated charges. Never a straight answer. A system designed to see how far they can push and squeeze their customers. A very icky place, especially for woman. More

Very impressed the Troy he was very attentive. Very knowledgeable. He stayed with us and was very professional. Very knowledgeable. He stayed with us and was very professional. More

They got the part in sooner than expected and had it installed on the schedule date. installed on the schedule date. More

The whole process was convenient, quick, and overall great! The staff were great! It took less than an hour! great! The staff were great! It took less than an hour! More