Mike Owen

Ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok More

by JOE12311 Verified Customer Verified Customer

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Poor customer service Rather go to hall jeep Went for a oil change left with a flat tire a oil change left with a flat tire More

by deion.barfield Verified Customer Verified Customer

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Communication was decent until I told them I was going somewhere else for the repairs. After that it was a giant pain to get anyone to respond or to get my vehicle picked up. I will avoid this repair shop somewhere else for the repairs. After that it was a giant pain to get anyone to respond or to get my vehicle picked up. I will avoid this repair shop whenever possible. Horrible experience. More

by fcross23462 Verified Customer Verified Customer

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Yall damaged my car my insurance had to pay for like 2000 in damages plus my $500 deductible and car still smells like the last Mechanic that was in my car after several times, wet vacuuming my car. Stop sen in damages plus my $500 deductible and car still smells like the last Mechanic that was in my car after several times, wet vacuuming my car. Stop sending me multiple surveys that reminds me of the day y’all pissed me off and the day I experienced racism for the first time with y’all company so i’ll highly appreciate it if y’all stop sending me these surveys More

by ogowie Verified Customer Verified Customer

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I was extremely pleased with professional way all the staff I dealt with. They explained what needed to be done and also what they did. staff I dealt with. They explained what needed to be done and also what they did. More

by pete kundrat Verified Customer Verified Customer

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Took less then an hour to get me in my new Santa fe thank you Southern team ! you Southern team ! More

by RONINMARK672 Verified Customer Verified Customer

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Very good customer service and work done in a timely matter. Clean business and professional matter. Clean business and professional More

by Mark Verified Customer Verified Customer

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In and out really fast, great service from the whole team,courteous and friendly the whole time team,courteous and friendly the whole time More

by terrylemaster Verified Customer Verified Customer

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Very disappointed with my service at this dealership. While they were quick to diagnose the issue and give me a quote. They failed to mention the TPMS was malfunctioning, 2 tires not responding. Also the While they were quick to diagnose the issue and give me a quote. They failed to mention the TPMS was malfunctioning, 2 tires not responding. Also there is a recall repair that needed to be addressed, which they missed. Because of he missed issues I decided to have the repairs done elsewhere. I advised southern that a tow truck would be there to pick up my vehicle and to please have it ready, they assured me they would. Tow driver shows up and was told vehicle had been moved down to another dealership, he goes down there and was told vehicle isn't there.either, so at this point they have lost my full size truck. Tow driver was told to go back to greenbriar store, he did and they still couldn't find it. I called and texted the service advisor several times demanding they find my vehicle, of course I get no response. I the call to speak with a manager, conveniently no one was available, so i left my contact information and was told someone would reach out to me but of course no one did. After a time they locate my keys and tell the Tow driver the vehicle is somewhere on the lot and that he would have to locate it with zero assistance from anyone. Tow driver finally finds my vehicle and it is purposely blocked in to tow couldn't retrieve it. After another 20 minutes he finds someone that reluctantly unblocks my vehicle so that he can do his job and tow my vehicle. It took the tow driver an hour and a half of back and forth and dealing with the incompetent staff on a tow that should have taken 10 mins. Overall it was a very disappointing and aggravating experience. All could have been avoided had the service department done there job from the beginning. More

by fcross23462 Verified Customer Verified Customer

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It took 3 weeks when we were originally told 2 days. Then we were told it would be done on Wednesday and it was done 3 weeks later. Don’t answer their phones Don’t call back Left 2 hours before thei Then we were told it would be done on Wednesday and it was done 3 weeks later. Don’t answer their phones Don’t call back Left 2 hours before their closing time Their address is wrong More

by Admin Verified Customer Verified Customer

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