Mike Owen

I was extremely pleased with professional way all the staff I dealt with. They explained what needed to be done and also what they did. staff I dealt with. They explained what needed to be done and also what they did. More

by pete kundrat Verified Customer Verified Customer

Report | Print

Took less then an hour to get me in my new Santa fe thank you Southern team ! you Southern team ! More

by RONINMARK672 Verified Customer Verified Customer

Report | Print

Very good customer service and work done in a timely matter. Clean business and professional matter. Clean business and professional More

by Mark Verified Customer Verified Customer

Report | Print

In and out really fast, great service from the whole team,courteous and friendly the whole time team,courteous and friendly the whole time More

by terrylemaster Verified Customer Verified Customer

Report | Print

Very disappointed with my service at this dealership. While they were quick to diagnose the issue and give me a quote. They failed to mention the TPMS was malfunctioning, 2 tires not responding. Also the While they were quick to diagnose the issue and give me a quote. They failed to mention the TPMS was malfunctioning, 2 tires not responding. Also there is a recall repair that needed to be addressed, which they missed. Because of he missed issues I decided to have the repairs done elsewhere. I advised southern that a tow truck would be there to pick up my vehicle and to please have it ready, they assured me they would. Tow driver shows up and was told vehicle had been moved down to another dealership, he goes down there and was told vehicle isn't there.either, so at this point they have lost my full size truck. Tow driver was told to go back to greenbriar store, he did and they still couldn't find it. I called and texted the service advisor several times demanding they find my vehicle, of course I get no response. I the call to speak with a manager, conveniently no one was available, so i left my contact information and was told someone would reach out to me but of course no one did. After a time they locate my keys and tell the Tow driver the vehicle is somewhere on the lot and that he would have to locate it with zero assistance from anyone. Tow driver finally finds my vehicle and it is purposely blocked in to tow couldn't retrieve it. After another 20 minutes he finds someone that reluctantly unblocks my vehicle so that he can do his job and tow my vehicle. It took the tow driver an hour and a half of back and forth and dealing with the incompetent staff on a tow that should have taken 10 mins. Overall it was a very disappointing and aggravating experience. All could have been avoided had the service department done there job from the beginning. More

by fcross23462 Verified Customer Verified Customer

Report | Print

Excellent excellent excellent excellent excellent services on point let you know about your car and when you can pick it up and let you know what you need to do for your next Service services on point let you know about your car and when you can pick it up and let you know what you need to do for your next Service More

by juanitathomposn407 Verified Customer Verified Customer

Report | Print

It took 3 weeks when we were originally told 2 days. Then we were told it would be done on Wednesday and it was done 3 weeks later. Don’t answer their phones Don’t call back Left 2 hours before thei Then we were told it would be done on Wednesday and it was done 3 weeks later. Don’t answer their phones Don’t call back Left 2 hours before their closing time Their address is wrong More

by Admin Verified Customer Verified Customer

Report | Print

Great service and fast. I thought it would take longer because of the peak time. I thought it would take longer because of the peak time. More

by LOONEYHUTCH Verified Customer Verified Customer

Report | Print

I had a GREAT visit with your team, excellent service spot on. Loved the hot chocolate, wish you would have rotated my tires better. They were in terrible shape.for the most part you were professional in spot on. Loved the hot chocolate, wish you would have rotated my tires better. They were in terrible shape.for the most part you were professional in what you did. Wish you could fix my backup camera from going out, it goes out and comes back on when it wants to. I think the wires are loose somewhere. “Always Thankful” More

by SWEETYJIGS1 Verified Customer Verified Customer

Report | Print

The new facilities are very nice. The service was professional and the appointment completed in reasonable time. Thank you. The service was professional and the appointment completed in reasonable time. Thank you. More

by RAYWEBER1221 Verified Customer Verified Customer

Report | Print