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Mike Patton
Mike Patton at Thunder Chrysler Dodge Jeep Ram
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Mike Patton | Page 3

Used Car Sales Manager

Thunder Chrysler Dodge Jeep Ram

1425 W Main St
Bartow, FL 33830

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4.7
29 Reviews
4.7

29 Reviews

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29 Reviews of Mike Patton

December 15, 2023

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Great experience, service And a great team to speak with can’t wait to come again More

by MISUNDERSTOODGYAL
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Recommend Dealer
Yes

Other Employees Tagged: Timothy Lacey

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December 13, 2023

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Sold me a new vehicle that they could not deliver. It's been in for repair on 5 separate occasions More

by PASTORCAW
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Recommend Dealer
No

Other Employees Tagged: Mark Stroud, Mike Quinn

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Dec 13, 2023

Thunder Chrysler Dodge Jeep Ram responded

Mr. Williams, Thank you for sharing your concerns, and we appreciate the opportunity to address your experiences with your new vehicle. We sincerely apologize for the challenges you've faced, particularly with the battery and the recurring Airbag light issue. In response to your review, we'd like to provide additional details about the steps we've taken to address the issues with your vehicle. Upon delivery, we replaced the battery, and subsequently, the Airbag light appeared, which can sometimes occur due to a battery failure. We reset all the codes that were tripped, and when the Airbag light returned, our team diligently inspected and verified the functionality of all seatbelt sensors. Although it takes an additional 24 hours for the code to reappear, we have ordered new parts to replace the necessary components as part of the sequential requirements of the warranty repairs from Stellantis. We also want to emphasize that, as part of our commitment to your satisfaction, we provided you with a loaner vehicle during the repair process. Recognizing your dissatisfaction with the initial loaner, we promptly arranged for you to use your trade-in vehicle until the repairs were completed. Your comfort and satisfaction are paramount, and we appreciate your patience as we work to address these issues. Moreover, we would like to clarify that, according to our records, there have been three visits for warranty repairs, not the five mentioned in your review. We understand the importance of accurate communication and want to ensure that we address any discrepancies in your experience. We genuinely value your business and apologize for any inconvenience these matters may have caused. Our team is committed to resolving the outstanding issues with your vehicle, and we appreciate your understanding as we work towards a satisfactory resolution. If there are any further concerns or if you have additional questions, please don't hesitate to contact us directly. Thank you for choosing us, and we look forward to improving your ownership experience moving forward. Sincerely, Thunder Chrysler Dodge Jeep Ram

December 05, 2023

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Friendly and professional people. Excellent service department. They exceeded my expectations. Great place to purchase your next vehicle. More

by PASTORCAW
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Recommend Dealer
Yes

Other Employees Tagged: Jaime Laverde, Mark Stroud, Mike Quinn, Bob Vandesande

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November 30, 2023

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Great service and hospitality. My transaction was quick and easy with support along the whole way.! More

by DEJA
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Yes
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November 29, 2023

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These folks are outstanding! My experience with them in both sales and service is why I drive quite a distance to do business with them. More

by Chunkdog
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Recommend Dealer
Yes

Other Employees Tagged: Jaime Laverde, Matt Earp, Bob Vandesande

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November 26, 2023

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Friendly customer service, they treat you like family. Quality automotive work. Get coffee and snacks while you wait. More

by twisted_082003
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Recommend Dealer
Yes

Other Employees Tagged: Jim Swearingen, Peter Conklin

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November 07, 2023

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Tim and the staff at Thunder Chrysler Dodge Jeep Ram continue to provide excellent servivce. More

by olympus1992
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Recommend Dealer
Yes

Other Employees Tagged: Timothy Lacey, Bob Vandesande

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October 31, 2023

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EXCELLENT SERVICE! Everytime I get my oil changed, or come in for service, I'm greeted with smiling faces. Denisa came right out and welcomes me for my appointment, eve More

by Deserae(McQueen)
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Recommend Dealer
Yes

Other Employees Tagged: Matt Earp , Jason, Denisa, John

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October 24, 2023

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Kevin was very helpful to help me find my perfect car. My dream car really More

by jademitro
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Recommend Dealer
Yes

Other Employees Tagged: Kevin

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