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Mike Patton
Mike Patton at Thunder Chrysler Dodge Jeep Ram

Mike Patton | Page 4

Used Car Sales Manager

Thunder Chrysler Dodge Jeep Ram

1425 W Main St
Bartow, FL 33830

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46 Reviews
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46 Reviews

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46 Reviews of Mike Patton

February 01, 2024

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I have purchased 20 new and used cars from dealerships over the past 35 years and I rank Thunder CDJR as the best of all. The process was handled with utmost professionalism and was efficient from start t More

by aboulanger
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Brian Fishburn, Bob VandeSande , Matt Earp

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January 23, 2024

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Thunder Chrysler Dodge Jeep RAM is the most professional dealership I've ever had the pleasure to do business with. The service department crew is really awesome 👍 More

by LMARTIN427
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Smith, Bob VandeSande , Matt Earp, Vince Fernandez, Noah Gunter, Jaime Laverde, Robert Maxwell, Mike Quinn, Mark Stroud

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January 21, 2024

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Mikey took his time and listen what we were looking for and helped us our dream jeep More

by DANNYANDUJAR
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Recommend Dealer
Yes

Other Employees Tagged: Jaime Laverde, Mike Quinn, Mark Stroud

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December 31, 2023

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I definitely will return and I recommend others, the service there is amazing. I felt very comfortable. More

by jillmpenwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Fishburn, Craig Smith , Timothy Lacey, Jaime Laverde, Mike Quinn, Keith Williams

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December 28, 2023

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Outstanding experience well worth the drive. A dealership that listens, understands your needs and will help you get there. If I could give more stars I would. More

by Ironmancan
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Smith, Peter Conklin , Timothy Lacey, Mark Stroud, Keith Williams

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December 23, 2023

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Everyone at service is great parts department sales overall love to come in and service my car More

by espez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Fishburn, Craig Smith , Jason, John, Denise, Clint, and the young guy that sits in front of the counter of service blonde hair

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December 17, 2023

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The salesman was very helpful. Answered any concerns I had. Everyone at the dealership that interacted with me at one point or another were very courteous More

by Lee21max
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Capozzi, Noah Gunter, Robert Maxwell, Keith Pedrick, Mark Stroud

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December 15, 2023

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Great experience, service And a great team to speak with can’t wait to come again More

by MISUNDERSTOODGYAL
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Timothy Lacey

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December 13, 2023

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Employee Rating

Sold me a new vehicle that they could not deliver. It's been in for repair on 5 separate occasions More

by PASTORCAW
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Quinn, Mark Stroud

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Dec 13, 2023

Thunder Chrysler Dodge Jeep Ram responded

Mr. Williams, Thank you for sharing your concerns, and we appreciate the opportunity to address your experiences with your new vehicle. We sincerely apologize for the challenges you've faced, particularly with the battery and the recurring Airbag light issue. In response to your review, we'd like to provide additional details about the steps we've taken to address the issues with your vehicle. Upon delivery, we replaced the battery, and subsequently, the Airbag light appeared, which can sometimes occur due to a battery failure. We reset all the codes that were tripped, and when the Airbag light returned, our team diligently inspected and verified the functionality of all seatbelt sensors. Although it takes an additional 24 hours for the code to reappear, we have ordered new parts to replace the necessary components as part of the sequential requirements of the warranty repairs from Stellantis. We also want to emphasize that, as part of our commitment to your satisfaction, we provided you with a loaner vehicle during the repair process. Recognizing your dissatisfaction with the initial loaner, we promptly arranged for you to use your trade-in vehicle until the repairs were completed. Your comfort and satisfaction are paramount, and we appreciate your patience as we work to address these issues. Moreover, we would like to clarify that, according to our records, there have been three visits for warranty repairs, not the five mentioned in your review. We understand the importance of accurate communication and want to ensure that we address any discrepancies in your experience. We genuinely value your business and apologize for any inconvenience these matters may have caused. Our team is committed to resolving the outstanding issues with your vehicle, and we appreciate your understanding as we work towards a satisfactory resolution. If there are any further concerns or if you have additional questions, please don't hesitate to contact us directly. Thank you for choosing us, and we look forward to improving your ownership experience moving forward. Sincerely, Thunder Chrysler Dodge Jeep Ram

December 05, 2023

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Friendly and professional people. Excellent service department. They exceeded my expectations. Great place to purchase your next vehicle. More

by PASTORCAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob VandeSande , Jaime Laverde, Mike Quinn, Mark Stroud

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