- twontheproducer
Verified Customer
Not very happy with car , but I had a great experience, everybody was nice just don’t like the car . Service was very fast I was in and out
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Feb 03, 2021 -
Serpentini Chevrolet of Willoughby Hills responded
Hello,
Providing a positive experience is our top priority, and we are happy to learn that our team achieved that goal. We are, however, disappointed to hear that you are not happy with your new car. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly as we welcome the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.
- 4mebjsw
Verified Customer
Mike P was excellent. He answered all questions and addressed any concerns. I returned and he was able to provide my needed paint stick as well.
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Jan 31, 2021 -
Serpentini Chevrolet of Willoughby Hills responded
Congratulations on your new vehicle! We are so glad that MIke had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
- ARIERIONWARD41
Verified Customer
Mike was very nice and patience with me. Ryan got me the car that i wanted. They both took there time to go over everything with me and made sure i understood.
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Jan 31, 2021 -
Serpentini Chevrolet of Willoughby Hills responded
Thank you, Arierion! We appreciate your business, Mike and Ryan look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.
- cdbassman61
Verified Customer
Mike p was knowledgeable and patient in answering my questions. After detailing the suv had soap stains on the seat and smelled of dirty water.
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Jan 29, 2021 -
Serpentini Chevrolet of Willoughby Hills responded
Thank you for your review. Quality customer service is always our number one priority. We will share your comments with the team. We hope to have you as one of our valued customers for many more years to come!
- ANGELARAMOS77
Verified Customer
Excellent service . Mike Pawlowski was great!! He went over and beyond . I have been purchasing my cars from here for years and always satisfied !! will definitely recommend to others.
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Jan 28, 2021 -
Serpentini Chevrolet of Willoughby Hills responded
Angel, Thank you so much for taking the time to share your feedback with us. Mike and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
- larson6235
Verified Customer
Mike P. was great. He went out of his way to get me the accessories I wanted for my Silverado. Thanks again Mike . I will be recommending you to my friends.
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Jan 21, 2021 -
Serpentini Chevrolet of Willoughby Hills responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike, and we look forward to working with you again. Congratulations on your Silverado!
- BOBBERTIH
Verified Customer
Mike and Alan were supper! explained everything if I didn't under stand it the first time they would work with me until I got it
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Other Employees Tagged:
Alan Suhy
Jan 17, 2021 -
Serpentini Chevrolet of Willoughby Hills responded
Bob, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Mike, Alan, and our Serpentini Chevrolet of Willoughby Hills team are glad to have you as a customer.
- NICKERK
Verified Customer
excellent customer service. Thorough information about the vehicle. Made customer feel comfortable with no pressure. Promptness. Overall excellent experience. Very clean facility. Very personable. easy to comprehend about vehicle and warranty.
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Nov 25, 2020 -
Serpentini Chevrolet of Willoughby Hills responded
Nick, Thank you so much for your excellent review! We are so glad that Aramis and Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.
- BGRAU823
Verified Customer
The dealership was friendly and knowledgeable on the inventory they had. Mike helped me get into a great car and I couldn't be more satisfied.
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Nov 23, 2020 -
Serpentini Chevrolet of Willoughby Hills responded
Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Mike could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
- Denise
Verified Customer
Great friendly experience!
Mike knew the new Blazer‘s features!
And I was sold.
Finances were fast & efficient!
Great experience! Will shop at Serpentini Chevrolet, again
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Nov 20, 2020 -
Serpentini Chevrolet of Willoughby Hills responded
Thank you, Denise! It's great to hear that Mike was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Serpentini Chevrolet of Willoughby Hills!