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Mike Pfender

Overview Reviews (574) Inventory (360)

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Mike Pfender

Mike Pfender | Page 33

Service Advisor

Shottenkirk Toyota Weatherford

3131 Fort Worth Highway
Weatherford, TX 76086

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5.0

574 Reviews

Overview Reviews (574) Inventory (360)

Dealership Experience

4 yrs, 4 mos

Industry Experience

22 yrs, 9 mos

5.0

574 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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574 Reviews of Mike Pfender

September 04, 2024

Dealership Rating

Employee Rating

Great service. Very pleasant experience. Timely in and out. Was assured that every thing was checked and in good shape, Thanks Very pleasant experience. Timely in and out. Was assured that every thing was checked and in good shape, Thanks More

by Rdmmassey

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 05, 2024 -

Shottenkirk Toyota Weatherford responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Weatherford!

September 03, 2024

Dealership Rating

Employee Rating

Have been treated well by customer service rep and with care about doing good job for service to my vehicle. Feel that they care that it is done correctly and in timely manner. care about doing good job for service to my vehicle. Feel that they care that it is done correctly and in timely manner. More

by Lyle

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 04, 2024 -

Shottenkirk Toyota Weatherford responded

Lyle, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 03, 2024

Dealership Rating

Employee Rating

Everyone was so nice and professional. I was treated very respectful and thoughtful. I would recommend the Service Department to anyone. I was treated very respectful and thoughtful. I would recommend the Service Department to anyone. More

by vennettawiggs55

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 04, 2024 -

Shottenkirk Toyota Weatherford responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 02, 2024

Dealership Rating

Employee Rating

Mike is excellent! I love booking with him because he always makes sure my vehicle is taken care. He keeps up to date with details of the service being provided and get I love booking with him because he always makes sure my vehicle is taken care. He keeps up to date with details of the service being provided and get me out as soon as possible. Mike always gives me pertinent information and never pushes me to make rash decisions. I trust him. More

by MARJORIE

Recommend Dealer

Yes

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Sep 04, 2024 -

Shottenkirk Toyota Weatherford responded

MARJORIE, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Weatherford. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 31, 2024

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Employee Rating

Mike was very pleasant as always. His estimation of time for my 20k mile service was spot on. I enjoy going to a shop where they remember me. His estimation of time for my 20k mile service was spot on. I enjoy going to a shop where they remember me. More

by ryschon

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 04, 2024 -

Shottenkirk Toyota Weatherford responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Weatherford. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 31, 2024

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Employee Rating

I like the new facility and the service department is very streamlined. I have complete confidence in Mike Phender to handle any concerns with my Tundra. I recently bought tires and the price was very co very streamlined. I have complete confidence in Mike Phender to handle any concerns with my Tundra. I recently bought tires and the price was very competitive with area tire shops. More

by Dave

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 04, 2024 -

Shottenkirk Toyota Weatherford responded

Dave, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 23, 2024

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Employee Rating

Quick and speedy service, I didn’t have to wait long and I felt taken care of! I felt taken care of! More

by Joshuanalvarez789

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 25, 2024 -

Shottenkirk Toyota Weatherford responded

August 22, 2024

Dealership Rating

Employee Rating

The dealership in its entirety is very helpful and really seems to do the best they can in keeping customers happy. Manny was my service provider today! Very helpful and kind. Did excellent work on detailing seems to do the best they can in keeping customers happy. Manny was my service provider today! Very helpful and kind. Did excellent work on detailing my car and the oil change! He got things done in a timely manner! Thank you! More

by grace.hope.love999

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Manny Martinez , Erika Featherston, Tim Krolak

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Aug 23, 2024 -

Shottenkirk Toyota Weatherford responded

August 22, 2024

Dealership Rating

Employee Rating

Mike did a great job servicing my Tundra. Ask for Mike in service! Thanks again Ask for Mike in service! Thanks again More

by Brendon

Recommend Dealer

Yes

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Aug 23, 2024 -

Shottenkirk Toyota Weatherford responded

Brendon, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Weatherford. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 22, 2024

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Employee Rating

Manny and Mike are great! Friendly and Professional. They have a nice waiting area, which is needed because, the service process seems Slow to me. 2 Hour wait for Oil/Filter/ Friendly and Professional. They have a nice waiting area, which is needed because, the service process seems Slow to me. 2 Hour wait for Oil/Filter/Tire Rotation seems to be the norm. Plan Accordingly. More

by Daveriggle61

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Manny Martinez , Erika Featherston

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Aug 23, 2024 -

Shottenkirk Toyota Weatherford responded

Dave, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota Weatherford

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