Mike Polley

Jarrett and everyone at Middleton ford were extremely helpful throughout my car buy process. I will recommend them over and over! helpful throughout my car buy process. I will recommend them over and over! More

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My wife had a issue with a service rep and 5 minutes after I emailed Mike the rep took care of her problem after I emailed Mike the rep took care of her problem More

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If you’re looking to BUY a vehicle, Middleton Ford is the place to go. We’ve purchased several vehicles from Middleton and have been extremely satisfied with their sales team. It’s a friendly, very low-press place to go. We’ve purchased several vehicles from Middleton and have been extremely satisfied with their sales team. It’s a friendly, very low-pressure environment, where they take the time to listen to exactly what you’re looking for in a vehicle. They’ll also go the extra mile to locate the exact fit if they don’t have it locally. Pricing is the best around and we always received a fair price on any trade-in vehicles. HOWEVER, service after the sale, do not believe their current ad campaign (which is what sparked me to write this review). This is the last place you want to take your Ford, as service has been going downhill ever since Jim left their service department. Long story short: take your vehicle anywhere for service that’s outside of Madison. If you do take your vehicle there for repair, be prepared to come back often, as it will usually take several visits to get the job done right. The following is about the most recent vehicle we purchased new from Middleton: It took three visits to get a factory paint defect fixed. One to get the defect confirmed, one to get the painting done, and a follow-up to ACTUALLY get the job done. After the second visit, they called to say the work was done, but upon pick-up, no work had actually taken place. They did offer a loaner vehicle for the third visit – one that was far from sanitized (happened during the beginning of COVID) … not only was the previous customer’s paperwork left in the car, there were hair ties galore. Far from a sanitized vehicle they bragged about during the height of COVID. It took three visits to get a check engine light fixed. Not only did the light come back on a couple minutes after having picked up the vehicle from being repaired, but they left the windshield wipers tangled up after they reinstalled them. The last straw was for work that wasn’t completed and a misdiagnosed suspension issue. A couple underbody shields had come loose while driving on the highway, which I temporarily fixed with some zip ties, then plastic rivets from a nearby auto parts store, so we could make it home without dragging the panels for a hundred miles. I waited an extra week to get an appointment with the regular service department and not the “Quick” Lane. Not only did the “Quick” Lane do the work, the same rivets I used were STILL THERE, despite them telling me they were all replaced and I should never have another loose panel. They claimed to replace the rear shocks, which did not fix the suspension issue. I took the vehicle a Ford dealer outside of Dane County, where they not only found the problem in under 30-minutes, (as it was a known issue/TSB: the rear lower forward control arms), but they also covered it under warranty. I attempted to reach out to Middleton’s service manager on several occasions before filling out Ford’s corporate review and got no response. When I finally did reach someone, I was informed they purposely ignored me, as I had left them a less than 5-star review in the past with Ford. Why would less than perfect work deserve a perfect review? Especially when I am wasting my time and didn’t even get an apology for THEIR mistakes? Stellar service after the sale. They’re only concerned with you when you’re buying a car or falsifying/sugarcoating reviews with Ford. Why did I ever go back you ask? Because everyone deserves a second chance, and because Middleton is the best (of the worst) Ford service departments in Madison. I won’t be making that mistake again. Neither will my company. More

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I was there Coupe times. Was not helpful. Always trying charge you for something. The labor ıs too bad. They change mu clutch. 2 month passed again same issues charge you for something. The labor ıs too bad. They change mu clutch. 2 month passed again same issues More

by Rasulkrow23 Verified Customer Verified Customer

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Customer service at Middleton Ford is always exceeding my expectations. They go above and beyond to make sure you walk out feeling satisfied with the work done on your vehicle and that is is safe for your fa expectations. They go above and beyond to make sure you walk out feeling satisfied with the work done on your vehicle and that is is safe for your family travel. More

by meganreyes05 Verified Customer Verified Customer

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Timely. Friendly. Call. Responds They listen and adjust to my needs. Call if concerns or questions. Accurate on time waits Clem my car after. Good cookies. Friendly Selling pro They listen and adjust to my needs. Call if concerns or questions. Accurate on time waits Clem my car after. Good cookies. Friendly Selling products seems reasonable More

by docamarch19 Verified Customer Verified Customer

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Long oil change When we started they said it should take less than an hour and I was next up. An hour and a half later, I was finally paying. Way too long for o When we started they said it should take less than an hour and I was next up. An hour and a half later, I was finally paying. Way too long for oil More

by Jmillar79 Verified Customer Verified Customer

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Recall parts I don’t remember the names of the men who helped me. They did a great job tho! The one gentleman who helped me get set up and talked to me about other I don’t remember the names of the men who helped me. They did a great job tho! The one gentleman who helped me get set up and talked to me about other problems with my car was really great. I give him a top notch review. My name is Dana Guetschow, in case that helps you find who was the man who helped me. Sorry I don’t remember. Thanks for all your help with my car! More

by DANAJOB78 Verified Customer Verified Customer

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New tires Got a quote on tires and a new key. Had my vehicle finished within 2 hours with everything great. Good price plus a rebate. Good service. Got a quote on tires and a new key. Had my vehicle finished within 2 hours with everything great. Good price plus a rebate. Good service. More

by jeffreyslu Verified Customer Verified Customer

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Oil change Great service! Very friendly staff. Every time I need service my expectations are exceeded. Always impressed with how quick they can get me back on th Great service! Very friendly staff. Every time I need service my expectations are exceeded. Always impressed with how quick they can get me back on the road. More

by Mp Verified Customer Verified Customer

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