Mike Potts | Page 7

The body shop was excellent. The Service Department was The body shop was excellent. The Service Department was horrible - examples: ~ First interaction: When I explained to Mike that it had a sligh The body shop was excellent. The Service Department was horrible - examples: ~ First interaction: When I explained to Mike that it had a slight transmission leak and I wanted it looked into while the vehicle was under warranty, he argued with me and said that it wouldn't be covered by the warranty. ~ The servicing of our vehicle was not prioritized - Mike told me "we'll work on it in between other vehicles"- and it took almost 2 weeks for the leak to be fixed. ~ After several calls (every few days) and being told that they hadn't looked at the vehicle yet, I finally found out that they had confirmed the transmission leak and that the repair was under warranty. Mike had not bothered to contact me himself. On top of this, when we started the vehicle after it was returned there were two Service warnings - "Service forward collision system" and "Service Adaptive Cruise Control". We had to bring the vehicle back to Ben Davis to have these corrected! I found out later Ben Davis has the nickname "Bend Over Davis" and I understand why. We will not return - for vehicle service or when we need to replace our vehicles. More

by SUSANNEBOLIN67 Verified Customer Verified Customer

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Absolutely had the worst experience today, took my car in to get looked at thinking I would be okay because I bought the extended warranty when I purchased the vehicle in 2018. Was told when I bought the veh to get looked at thinking I would be okay because I bought the extended warranty when I purchased the vehicle in 2018. Was told when I bought the vehicle that the extended warranty would last the length of me owning/paying on the vehicle. Come to find out I was blatantly lied to and the warranty only lasted to 75,000 miles. Do not be taken by these people and do your own research before buying with them. They clearly didn’t care about their dishonesty and never take them at there word. Also wanted to charge $533.00 for a part that can be bought online for $103.00! I’m so tired of dealerships and will never buy from them again! More

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Great deals! Courteous, informative, friendly and willing to meet my needs. Will tell friends to look here first! Beats online shopping! Had used car in mind and M Courteous, informative, friendly and willing to meet my needs. Will tell friends to look here first! Beats online shopping! Had used car in mind and Mark went to work to meet my needs .He suggested looking at the newer model but I wanted used. He found some used for me to look over when my husband asked details of newer car and I am now owner of 2019 Equinox! It has all I desired plus some for a price and deal that definitely surpassed the used value. Thank you! More

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Great deal Juan Parra worked with us to get us the best price on our trade-in & the most discounts on our new vehicle. We returned 3 days later for very minor is Juan Parra worked with us to get us the best price on our trade-in & the most discounts on our new vehicle. We returned 3 days later for very minor issues (missing tire valve stems, wrong floor mats) which were quickly resolved. More

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It was very nice. Jill, Beau, Josh, and Jonathan all made me feel like family. Thank you for letting me think about it before I decided. Although I miss my 2009 Chevy S Jill, Beau, Josh, and Jonathan all made me feel like family. Thank you for letting me think about it before I decided. Although I miss my 2009 Chevy Silverado, this 2015 Chevy Equinox is beginning to grow on me. Thank you again, Kimberly D Roop More

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Disappointed but satisfied Dealership sold the car I had on hold without me knowing. Took 2 weeks to find a car for me, but they allowed be to use a car while they looked. Disap Dealership sold the car I had on hold without me knowing. Took 2 weeks to find a car for me, but they allowed be to use a car while they looked. Disappointed they sold the original car I wanted but satisfied with what I went home in' More

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Very smooth and easy buying experience Our salesman Steve was very helpful in helping us just look at a few vehicles we were researching. After leaving the first evening we discussed one o Our salesman Steve was very helpful in helping us just look at a few vehicles we were researching. After leaving the first evening we discussed one of the vehicles we really liked and called Steve back to schedule another test drive and we ended up buying that car. Everyone was extremely helpful and friendly. We met the service department and worked with the finance department to complete the purchase. We are now enjoying our new car. More

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2016 Equinox The dealership has a awesome inventory of vehicles. My salesmen worked with me, to come to the right car for me. For the right price. The service cen The dealership has a awesome inventory of vehicles. My salesmen worked with me, to come to the right car for me. For the right price. The service center also did a great job correcting a couple issues I had with my new purchase. They were excellent on getting me in for service, and getting me back out the door in a timely fashion. More

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2016 Chevrolet Silverado LTZ, Z71 Apex I wasn't able to narrow what I wanted at the dealership inventory. The sales associates able to help me narrow my search and find EVERYTHING I was lo I wasn't able to narrow what I wanted at the dealership inventory. The sales associates able to help me narrow my search and find EVERYTHING I was looking for through multiple searches. It was a seamless process to find what I wanted and getting the vehicle back to Ben Davis, I was extremely impressed and satisfied! No hidden costs, shipping, etc.; everything was "bottom line and upfront". I would highly recommend going to Ben Davis, they are truly here for the customers and work around your exact needs. More

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Won me over. Jerry Shroads went beyond my expectations to help me change my mind, from buying a used car to buying a new car for less of a price. He was able to s Jerry Shroads went beyond my expectations to help me change my mind, from buying a used car to buying a new car for less of a price. He was able to save me thousands in incentives to change my mind and buy a third new car from him thus far. Ben Davis is lucky to have him on their sales team, a definite asset to the dealership, if you want attention to detail and great customer service that comes with years of experience, see Jerry. He takes the time to make sure all his customers are fully satisfied one customer at a time. thanks again,😊 More

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