Mike Rodgers | Page 31

Mike Rodgers and his service team are totally excellent! I have had my truck in recently for two (2) different issues and they did an AWESOME job both times! Mike received my truck on the service drive an I have had my truck in recently for two (2) different issues and they did an AWESOME job both times! Mike received my truck on the service drive and showed the tow truck driver where to place it. He communications and follow up were outstanding! I am most pleased with the integrity of Mike has in being honest and straight forward! More

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Excellent service from service department. Thanks to Mario Fuentes for his good work !! Truck is running much better. Mario Fuentes for his good work !! Truck is running much better. More

by LANDMARCCONTRACTORS Verified Customer Verified Customer

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Has been exceptional in the past. Last time, not so much. My experience with my F150 was as expected. The service on the Escape was ok, but the recommendations regarding the brakes and the price quoted was My experience with my F150 was as expected. The service on the Escape was ok, but the recommendations regarding the brakes and the price quoted was disappointing. More

by TJKIRK4 Verified Customer Verified Customer

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You are always the best! I can always trust you do repairs correctly and o repairs correctly and o More

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Mike Rogers and the team took excellent care of me when there was a miscommunication and truly went above and beyond to make me happy. Buying my next new car from Truck City because of the way I was treat there was a miscommunication and truly went above and beyond to make me happy. Buying my next new car from Truck City because of the way I was treated! Thank you Mike! More

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Great quick service! This dealer turned my truck around in a day and even checked out an issue for me that wasn’t part of the original reason it came in. in a day and even checked out an issue for me that wasn’t part of the original reason it came in. More

by MITCHELL Verified Customer Verified Customer

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Truck City was able to complete one of the 2 repairs we brought the car in for after having the car for over 60 days. I understand the delay was due to parts, but there never seemed to be a sense of urgenc brought the car in for after having the car for over 60 days. I understand the delay was due to parts, but there never seemed to be a sense of urgency to get this job done. I was constantly following up to get an update on the repair vs the truck city team keeping me informed of any further delays. The completion date moved back 3 times but unless I called there was no update. Coincidentally, upon reaching out to the service manager, one of the parts showed up that day. Honestly while the delay, which truck city had no control over, and the lack of communication were frustrating we were not dissatisfied. Where our bigger irritation arose was when I went to pick up the vehicle there was a miscellaneous charge of $72. I get it…$72 on an invoice of $1200 isn’t much, but I can’t remember the last time I handed out $72 for nothing. When I asked what the charge was for no one could provide an answer. Any answer would have been better than “not sure”. Truck city had the car for 2 months…perhaps they were charging a storage fee…the car looked freshly detailed so maybe that was there…maybe they changed the oil and rotated the tires…had the service associates said anything remotely relevant I would have been fine. While the associates took the charge off, had I not said anything this charge would have just gone through w this padded fee. Perhaps there is a reasonable explanation, but currently one hasn’t been presented. More

by CHRISREYNA4061 Verified Customer Verified Customer

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Service manager was great working with factory. Very pleased with overall experience. Will buy our next Ford from you. Jim & Doyothy pleased with overall experience. Will buy our next Ford from you. Jim & Doyothy More

by JTAPP0825 Verified Customer Verified Customer

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Mike Rodgers seems to run a tight ship over the years. I know the dealership has gone through several sales managers and staff and I've seen maintenance personnel changes, but the quality of customer servic know the dealership has gone through several sales managers and staff and I've seen maintenance personnel changes, but the quality of customer service has always been above average. I have always believed the employees will mirror the work ethics of the supervision. More

by BWRODGERS.BR Verified Customer Verified Customer

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Attentive in both service and sales areas. Very pleased. Would return again and continue with servicing. Would return again and continue with servicing. More

by 7980DORIS Verified Customer Verified Customer

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