Mike Roman
Mike Roman at Mark McLarty Ford

Mike Roman | Page 2

Internet Sales Manager

Mark McLarty Ford

4400 Landers Rd
North Little Rock, AR 72117

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22 Reviews

Dealership Experience

10 yrs, 4 mos

Industry Experience

49 yrs, 4 mos

Languages Spoken

English English

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22 Reviews

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22 Reviews of Mike Roman

July 25, 2018

Dealership Rating
Employee Rating

Very poor We are on a trip to California and made it to Santa Rosa yesterday. We had to spend 2 days in Yukon Oklahoma and now we have been towed to Edgewood Fo More

by merryw1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: James Williams

Jul 25, 2018

Mark McLarty Ford responded

We sincerely apologize for your experience. We will send your review to our management team to make them aware of this situation. We do strive for quality customer service and will investigate. We appreciate your honest feedback, as it will help us improve. If you would like to reach out to Tami Dick, our Customer Relations Manager, her email is tdick@mclartyauto.com or phone 501-955-5342. Again, we are very sorry to hear about the inconvenience this has caused.

July 25, 2018

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Employee Rating

Not very good in customer service I think 3 hours for a oil change is ridiculous and they were not very friendly I won’t be going back and I don’t know why they charge so much for a oi More

by JONWAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Allen Buck , Mike Allen, Blake Laird, Bob Woller

Jul 25, 2018

Mark McLarty Ford responded

We sincerely apologize for your experience. We will alert our management team of our your review and investigate the situation further. We do appreciate your honest feedback, as we do strive for quality customer service. If you would like to reach out to our Customer Relations Manager, Tami Dick, her email is tdick@mclartyauto.com or phone 501-955-5342. Again, we are very sorry for the wait and inconvenience this has caused.

July 24, 2018

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Employee Rating

Repair of sold vehicle I would have given it 5 stars, the way they have gone out of the way to assure my used vehicle purchase was in great running order was exceptional, th More

by j.kyne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Veuleman, Don't remember her name, woman in service, so nice to me.

Jul 24, 2018

Mark McLarty Ford responded

Thank you for sharing your honest feedback! We are happy to know you had an overall good service experience with our sales team! We do appreciate you and your business!

July 10, 2018

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Employee Rating

Oil disappearing from engine & squeaky side view mirror $ 1,000 to replace squeaky side view mirror? I don't think so! Doesn't this sound a little ridiculous if mirror has no apparent damage? More

by STMORGAN6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Allen Buck

Jul 10, 2018

Mark McLarty Ford responded

We are sorry to hear you had a less than exceptional experience with us. We will send your review to our management team to look into the situation. We do strive for quality customer service and appreciate you. If you would like to reach out to Tami Dick, our Customer Relations Manager, her information is: tdick@mclartyauto.com or 501-955-5342. Again, we sincerely apologize for the inconvenience.

July 06, 2018

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Employee Rating

Less than 100 miles I had recently bought a Nissan 350z from this dealer, it looked good in photos and Carfax was clean. I was buying it from out of state all the way fro More

by Maximilianlazzari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 06, 2018

Mark McLarty Ford responded

We sincerely apologize for your experience with us. We do strive for quality customer service and appreciate your honest feedback, as it will help us grow in the future. We are forwarding your review to our management team to investigate the situation further. If you would like to reach out to Tami Dick, she would be glad to help you- her email is tdick@mclartyauto.com. Again, we are very sorry for the inconvenience and frustration this has caused.

June 06, 2018

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Employee Rating

Great Experience We had a little bit of a drive and it was well worth it. They beat out our local dealer's price. Very friendly and great atmosphere More

by dewitt_nikki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 06, 2018

Mark McLarty Ford responded

Nikki, thank you so much for the positive feedback! We are glad to know you had a great experience at our dealership! We appreciate you and your business!

June 02, 2018

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Employee Rating

Very knowledgeable salesmen. With the knowledgeable staff at McLarty's, it made my purchase of a new car very easy. They did a great job getting me the best deal possible. More

by dallaskerri97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Raymond Lay

Jun 04, 2018

Mark McLarty Ford responded

Thank you for the positive feedback! We are glad to know you had a great experience with us! We appreciate you and your business!

May 31, 2018

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Employee Rating

There was early miscommunication, but you guys made it right We have never had someone work so hard for us as you did. Brooks is as proud of that truck as he can be. We never once felt we were getting ripped in More

by tammythomas1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2018

Mark McLarty Ford responded

Tammy, thank you for the positive feedback! We are happy to know you had a great overall experience! We appreciate you!

May 25, 2018

Dealership Rating
Employee Rating

Excellent service Brought my car in for maintenance, Justin Habel is my service advisor because he always takes such good care of me and my car or truck. More

by JPUCKETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Sanders, Raymond Lay, Justin Habel, Allen Buck , Mike Allen, Bill Carter, Alfonso Guevara, Shona McAtee, Lee Moore

May 25, 2018

Mark McLarty Ford responded

Thank you for the positive feedback! We are happy to hear you had another great service experience with us! We appreciate you and your business!

May 25, 2018

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Employee Rating

Excellent service I love Mark McClarty Ford! They are helpful and always take good care of every need quickly! I am so happy with our new Ford F-250 and our new F-150! More

by MISHEYBROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Denise Guajardo

May 25, 2018

Mark McLarty Ford responded

Thank you for the positive feedback! We appreciate you and your business! We are happy to hear you had excellent service with us! Thanks again!

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