Mike Schuetz

It was a pleasure dealing with Morrie's Buffalo Ford dealership. I would recommend the to others. dealership. I would recommend the to others. More

Report | Print

I would not recommend Morrie's Buffalo Ford solely for treatment that my son and I received by their finance department. Although we had a great experience with Mike S. in sales (he was wonderful!), the f treatment that my son and I received by their finance department. Although we had a great experience with Mike S. in sales (he was wonderful!), the finance guy that we got stuck with, Rob Kirschenman was something else. We had already been approved for our own financing, but Rob pressured us to use their financing by offering to take money off the agreed purchase price. Against my better judgement, I agreed to apply for their financing if he covered the loan costs of the slight increase in the interest rate. He had offered us $100 less than what we would pay over the life of the loan (not a big deal, but if I was already approved and had financing lined up, why would I pay $100 more?). During our chat, he also told my son that "the $100 is apples to apples and a few dollars a month added to your loan but if your mom says so". On our way to the dealership, he emailed me asking what my business name was. I simply thought it was needed for the paperwork, however, when we arrived, he told me that he had just been researching my business website and showed me the webpage that he was looking at on his work computer. Why on earth would the finance guy at Morrie’s be researching my personal life? Things kept going downhill from here. Here are just a few things: *He went on to his spiel explaining all add-ons that the dealership offers after we had said that we would not be adding anything. This is not our first rodeo at a dealership. We know what is available, however he refused to just let us sign to decline the offers. We listened and still chose nothing. During his presentation, he said things like, “Why wouldn’t a mom want this for her son?” and “It would be stupid not to”. He was very good at letting us know how stupid we were the whole time that we were in his office! *There was a $50 charge on the final purchase agreement that was not on the original purchase agreement. When I questioned what it was, it replied that it was for plates today. I asked if we could just order them to which he replied, “Well, we already put them on so…..”. I would have argued this with him, but I just wanted to get the h*ll out of his office.*He tried to sell us Gap insurance by telling us that if there was a loss, we would never have to involve our auto insurance and that the Gap protection would cover the vehicle and loan. Umm, does the finance guy not know how Gap works? He also told us that if we did not buy the Gap and had a total loss, our insurance rates would be affected for LIFE (which is also not true)! *When presented with the purchase agreement, I pulled out my notes to compare fees and the bottom line, he told my son “Oh, look at your mom. Is she looking at her little paper over there to compare notes?” You bet your a** that is exactly what I am doing. It didn’t help that I saw a recent review where Rob had not applied another customer’s $1,000 down payment to his purchase/loan. Why would one NOT confirm numbers or why would a finance guy belittle you for checking his numbers? *When I pulled out my phone, he told my son, “Oh, look at her, here we go!” when he knew I was using Google to discredit the xx that he was spewing. I was right! In no world should Rob be the face of customer service, this guy was horrendously rude throughout our whole encounter. His job should NOT entail belittling you by telling you how stupid you are for not picking the OPTIONAL items that he is trying to make commission on nor researching customer’s personal lives (creepy!). If you decide to purchase from Morrie’s Buffalo Ford, I highly recommend Mark Shuetz in sales. However, if you purchase from Morrie's or need financing, I would stay as far away as possible from Rob Kirshenman and request a different finance specialist if you are sent to him. My son left the dealership asking, “Why would he say all of that stuff and act like that?” I have no idea kid; I HAVE ABSOLUTELY NO IDEA! More

Report | Print

Mike was great to deal with. He was very patient with us. He delivered and stayed on top of it answered every question we needed and answered. He was very patient with us. He delivered and stayed on top of it answered every question we needed and answered. More

Report | Print

As a woman, I was very anxious about buying a car; it’s not someplace I regularly frequent. And then there’s all the computerized “bells and whistles” that were intimidating! Mike S. was kind, patient, & not someplace I regularly frequent. And then there’s all the computerized “bells and whistles” that were intimidating! Mike S. was kind, patient, & made sure I felt secure in learning all the 2021 Ford Edge had to offer. His manner was relaxed and he was ‘very’ patient with my repeated questions. I have been playing with the computer screen in the vehicle and have actually been using the “bells and whistles!” More

Report | Print

Most everything went smoothly as planned. Wished we had more discussion about the trade value ahead of time so there were no surprises. Wished we had more discussion about the trade value ahead of time so there were no surprises. More

Report | Print

Friendly, knowledgeable, answer all questions easily, appointments on time., easily explained all the pricing and warranty options. appointments on time., easily explained all the pricing and warranty options. More

Report | Print

It was a very good experience had very nice people. Mike and Aaron took very good care of me. Mike and Aaron took very good care of me. More

Report | Print

It was a good experience from the first time I called and talked to Mike and when I went and met with him and then when we finalize the deal it all went really good. talked to Mike and when I went and met with him and then when we finalize the deal it all went really good. More

Report | Print

Always a smooth visit and process on the work that I come in for. No long wait time in for. No long wait time More

Report | Print

Awesome to work with. Went real smooth. Mike was great to work with. Would do business there again Went real smooth. Mike was great to work with. Would do business there again More

Report | Print