Mike Scott | Page 6

Awesome experience! From initial contact to the final delivery of the promised vehicle, the purchase experience was top notch and hassle free! Michael and his team was ex From initial contact to the final delivery of the promised vehicle, the purchase experience was top notch and hassle free! Michael and his team was exceptional! No pressure buying, details were plain and simple. Could not be happier with this transaction. More

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Shockingly poor sales experience I do not often take the time to write reviews, but my sales experience at Wilde Subaru was so bad I am going to share it in the hopes of helping other I do not often take the time to write reviews, but my sales experience at Wilde Subaru was so bad I am going to share it in the hopes of helping others - be cautious. My experience left me feeling that I could neither trust this dealer nor have confidence in their ability to manage basic transaction details. I left shaking my head about the whole thing and went to Subaru City where the difference was night and day. Here are some key points of feedback. 1. First sales person trashed the Forester. Perhaps some candid honesty on the sales persons part, but there are better approaches to convey input to a consumer. 2. I used the true car pricing system to get an internet price on a Subaru Outback. I was interested in adding an Impreza to the purchase to replace a recently totaled car. Came to the dealer to transact and was assigned to a salesperson. This is where my first deep concerns took root and I should have listened to my gut. I was set on the Outback and started the purchase process. I went out to look at an Impreza while the dealer searched for the color I wanted on the Outback (which was not in stock.) Decided to order out the Outback. When the contract came back, the sales person started talking through the lines really quickly. I stopped him and asked to start over as the numbers were not making sense. So he started with the same fast talk track. I questioned that the price was not lining up to my true car quote. Sales person seemed ruffled and first tried to blame that the contract required them to list things a certain way and then needed to talk with the sales manager. The sales person came back and explained that something was not included in the true car price and they had to add it. I disagreed, my price clearly included everything. The sales manager came out and ended up complaining about true car. Anyway, reluctantly the contract was rewritten with the proper price. 3. Despite signing a sales contract, I was not given a copy and was told on an order out they needed to keep it and could not give me a copy!!! This should have sent my alarm bells ringing as that just did not sit right, but I was weary, irritated, and just let it go. 4. As an aside the potential Impreza purchase was never brought up again. After what I had just gone through, I decided not to even bring it up. That same day, I bought a different new vehicle at a competitor. Sale lost to Subaru completely... 5. After 3+ weeks went by with ZERO contact from the dealer - we decided to call. We could not get an answer and played phone tag for several days so I decided to stop in person. The sales manager saw me, seemed to recognize me, and proceeded to tell me that my Outback just came in on the truck. That was very unexpected, but I hoped a lucky turn of events. I asked him for the total amount I would need to bring in. Didn’t seem right, but he was very confident that he had the right vehicle, so I accepted the answer and left. 6. Sales person calls me the next morning, makes no mention of my in person visit, and asks me if the color of my order was white or gray. I said neither. Told them to check the sales contract where everything was specified. Seems they could not find my paperwork. Sales person says he will check and get back to me. When he does call he tells me the color I want is available for a dealer transfer. I decline. By this time I'm wondering how these guys sell any cars at all. I wonder what would have happened if I never made the phone call. 7. I went back to the dealer and asked to see the senior sales manager. I asked to just cancel the order and he agreed, without really asking much. I asked to see the sales contract torn up and again was told they could not provide that to me. I really do not trust anything they say any more. I am at a loss to explain this odd set of events. Total waste of my time. 8. Went to Subaru City and had a totally different experience from start to finish. True, honest, professionalism. Ended up with better services and better price on top of it!!! Despite the extra 20 mile drive, wish I would have just started with them. More

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Great experience Mike Frank was a pleasure to work with. He could not have been more helpful. Mike Scott and Laura Scharnott were absolutely first class and made this Mike Frank was a pleasure to work with. He could not have been more helpful. Mike Scott and Laura Scharnott were absolutely first class and made this transaction a breeze. More

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Fantastic Customer Service Overall great experience when purchasing a car. Smooth, easy and fun. I never knew purchasing a new car was this much fun. Staff was professional and Overall great experience when purchasing a car. Smooth, easy and fun. I never knew purchasing a new car was this much fun. Staff was professional and fun to be around. Ian was great with our daughter, he read her books when we were meeting with Corey. Thank you! More

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A good WRXperience Went here after Don Miller refused to let me test drive a WRX without cash in hand. Shiela gave me a quote that I was happy with (under $25500) and my Went here after Don Miller refused to let me test drive a WRX without cash in hand. Shiela gave me a quote that I was happy with (under $25500) and my wife and I left Don Miller in the dust. We showed up and they got us water and snacks while Teddy got the car warmed up. We went out to the car and he gave me a quick rundown of the features, and well the test drive sold the car. Teddy was helpful and knowledgeable about the brand and product. He actually guided me to a an option I wasn't sure of (body side moldings) on the WRX, and now that I have the car, they look awesome and add something to the side of the car. I ordered the car on 12/19 and car came in on leap day and I picked up 03/02. Car was detailed better than I expected for a dealer and I'm really happy with my experience. Teddy went over the car with me, Mike and Laura helped with finance and explained extended warranties. I went with an outside source (USAA) but Wilde was fine with it and they are actually a USAA preferred dealer. Really happy with my overall experience. I highly recommend. More

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Great Experience Quite honestly the best experience I've ever had in purchasing a new car at a dealership. EVERYONE we dealt with was friendly and patient. I apologi Quite honestly the best experience I've ever had in purchasing a new car at a dealership. EVERYONE we dealt with was friendly and patient. I apologize if I've left a name or two off the 'worked with' list... If you are considering a new vehicle, I highly recommend visiting Wilde Subaru and asking for Brad Farris.... and I have never done that before either. More

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2016 Crosstrek This is the first vehicle I bought mainly via email and the internet. Everything went well, and my family loves the new Crosstrek, options and color ( This is the first vehicle I bought mainly via email and the internet. Everything went well, and my family loves the new Crosstrek, options and color (desert khaki). Brad served us well, the buying experience was great. More

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Good Customer Service Goes A Long Way I started working with Wilde Subaru in 2013. I just went back and traded in my lease for another one. I worked with Ian O'Connor for a second time a I started working with Wilde Subaru in 2013. I just went back and traded in my lease for another one. I worked with Ian O'Connor for a second time and the entire process from start to finish was efficient and simple. While the quality of the vehicles is established, customer service is vital. The entire crew that helped with my experience did their jobs very well. I'll be back for sure. More

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WIlde is the place to go. All of the staff & employees I had contact with were very friendly & helpful. This is a dealership I will gladly recommend to my friends. It is a pl All of the staff & employees I had contact with were very friendly & helpful. This is a dealership I will gladly recommend to my friends. It is a place to come back to. More

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Excellent Experience My first Subaru, had a great experience with sales person, very informative, knowledgeable and helpful. Used the Wilde Subaru website inventory to fin My first Subaru, had a great experience with sales person, very informative, knowledgeable and helpful. Used the Wilde Subaru website inventory to find the right vehicle. The sales personnel and staff were great to deal with, very comfortable experience through sales process, always willing to help and serve. Would definitely recommend Thomas Olson and the Wilde staff. More

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