Mike Skeltis | Page 4

Best Dealership in Michigan My family purchased 8 cars in the last 10 years from this dealership. Kevin Miller and the rest of the staff are great! If I still lived in Michigan, My family purchased 8 cars in the last 10 years from this dealership. Kevin Miller and the rest of the staff are great! If I still lived in Michigan, I would still go here. More

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Very Unaccommodating and Unprofessional I have a 2017 F150 The electronic tailgate doesn't work. There is no manual way to open it. This is a big problem for me because I have a construct I have a 2017 F150 The electronic tailgate doesn't work. There is no manual way to open it. This is a big problem for me because I have a construction business, and I load and unload tools, materials and equipment in it everyday. I brought my truck in first thing last Monday morning. They told me it takes all day for a diagnosis and another half day for a repair, likely using a part they have in stock. I couldn't leave it that day, so Mr. Kleinow says call back Wednesday or Thursday and let us know. I did. He said we probably have no time to look at it this week, and we likely do not have any rental or loaner cars available, but I will double check. I said I would like to bring it in Friday, at least for the diagnosis, and asked him to call back and let me know. I never heard back from him. So Friday morning, I tried a different advisor, Mr. White. I made an appointment for that day with him, and called him to explain the problems I was having, and ask whether it was feasible to have my truck at least diagnosed that day. I was even willing to sit there and wait, or get a shuttle ride somewhere. He said, "I will check and call you back in two minutes". I never heard from him again. So for a week, I tried to get my truck into this dealership for a warranty repair, on something that was a critical issue for me, and they just didn't care. They were unprofessional, unaccommodating, and unconcerned. This is only the second time I have had to have the truck looked at by this service department in the 18 months I have owned it, and both were very bad experiences. I will never go back there, even though that is where I bought the truck. I relayed my experience on the John Toppi, the general manager, and Jim Belk, the sales consultant, who had helped me with my purchase back in February 2017, and I heard nothing back from them either, although apparently Mr. Belk was on vacation. As a result, for the past week, I have been manually lifting heavy tools, materials, and equipment in and out of my truck bed, using the side steps as best I can. If you have an important repair, and you're hoping for some understanding, and a professional response, take your Ford to another dealership. You will have a difficult time here, and regret it. The Quick Lane Tire and Auto Center here is fine, but the service department is lousy and has serious problems. I have been a business owner for 20 years, and I would never tolerate customer service like this from my company. More

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Mike sets the bar for great service! Mike Skeltis defines great service. Mike took care of a couple warranty claims for me and has always provided great service, great attitude, thank you Mike Skeltis defines great service. Mike took care of a couple warranty claims for me and has always provided great service, great attitude, thank you Mike! More

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left me hanging unless I paid 100 bucks First, there is a class action lawsuit against ford with the transmission that was put in my car, (Focus and Fiesta) SECOND, my car was sold 3000 over First, there is a class action lawsuit against ford with the transmission that was put in my car, (Focus and Fiesta) SECOND, my car was sold 3000 over bluebook with no manufacture warranty. Now, on my 2013 Ford Focus my check engine light came on so I called and asked for Sierra Bemis which has taken very good care of me in the past. Was told she no longer works there so I took it into the dealership, my car was scanned and was told that it was just an emission thing and nothing to be worried about but should get it fixed soon. I asked what it was and roughly how much it was going to cost. I was told "well I don't know actually, but we can set up a service ticket for 100 bucks and will know for sure. I asked about my extended warranty that I purchased when I bought my car. I was told "I think that only covers the transmission, but don't know for sure. once we find out for sure what is wrong with your car then we can summit that and see if the extended warranty covers that. I said," in order to find out, I have to pay 100 bucks"? I was told "YES". I found out that it was the purge valve and If I continued driving then it could cause more damage. Not sure why I had to take extra steps to find out that information and why I couldn't have been told that at the dealership yesterday. In addition, this is a preventive maintenance item so why was it not replaced before the car was purchased. More

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Awesome experience!!! I bought a used Ford Edge from Marcus who was very knowledgable and friendly, if looking for used cars Id def ask for him by name! Shortly After my pu I bought a used Ford Edge from Marcus who was very knowledgable and friendly, if looking for used cars Id def ask for him by name! Shortly After my purchase i was stressed over a few issues that were not covered by my warranty. However Suburban Ford took very good care of me, and instead of it being a catastrophe for me financially I had nothing to worry about these guys had my back and worked with me on the price and the service Dept to get the issue fixed. I'd like to personally thank Marcus for always get right back to me and also a big thanks to Brian and Veto at used sales. In addition a big thanks to Mike S across the street at the service Dept. He took such good care of me and my car he treated me with respect. I greatly appreciate the time he took to get my car back on the road n for a very reasonable price. I would highly recommend Suburban Ford to friends and family looking for either a used or new ford vehicle! I know buying a used car there's always a chance ur taking but these guys made me feel proud to be apart of the Ford family! More

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Car Held Without Being Worked On I brought my 2013 Ford Escape to Suburban Ford for a transmission problem on a Monday. After having my car for several days they stated that the tra I brought my 2013 Ford Escape to Suburban Ford for a transmission problem on a Monday. After having my car for several days they stated that the transmission was fixed. I picked it up on a Thursday night and 36 hours later my transmission ‘broke’ again (this time on my way to work). A stone had also hit my windshield that morning creating a hole. When I got to the dealership and told them my transmission ‘broke’ again and the windshield had a hole that needed to be plugged (so it wouldn’t crack), I made the mistake of telling them I needed it fixed ASAP since I was trading my car in for a new Escape at another dealership on Monday. (I tried to buy a new Escape from their dealership but the salesman only wanted to sell me what was on their lot and not what I wanted.) My Service Representative / Mike Tear then began to play ‘games’ with me. He would not call me with a status and every time I called him over the next few days he would tell me they were ‘test driving’ it but couldn’t find anything wrong. Which didn’t make sense since the car was not driveable. After several days of Mike’s game playing, he told me they found a ‘slight’ transmission problem and with a laugh told me that I would have to go to the back of the line to get it repaired. Needless to say, I had to go higher up. I was then told by Mike Skeltis one of the Service Managers that my car needed a ‘total transmission replacement’ and parts would have to be ordered. After several more days of waiting, the transmission was once again fixed and I could pick up my car. When I got to the dealership I found that the hole in my windshield was not plugged like I requested on the Service Order; therefore, causing a crack to form all the way down the windshield. When I stated that they didn’t complete the service order and caused the crack (I couldn’t trade my car in to the other dealership in that condition) Mike Skeltis’ manager told me it wasn’t Suburban Ford’s problem and walked away. I had been a loyal customer to Suburban Ford for five years and throughout all their staff turnovers brought my car in religiously for eight recalls and maintenance and now that I had bought a new Escape from another dealership they treated me poorly, held my car without working on it for days and would not take responsibility for overlooking a repair item on the Service Order. Thankfully, I had bought the extended warranty and my 15 day car rental was covered (at the expense of Ford Motor Company.) I do want to give 5+ stars to Huntington Ford in Rochester for being patient since I was unable to pick up my new car during this long ordeal!! More

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He said "I doen't care what happened, go to different dealer I had a warranty issue with a cracked light. The service guys took pictures of a small crack and were supposed to send them in to corporate and call m I had a warranty issue with a cracked light. The service guys took pictures of a small crack and were supposed to send them in to corporate and call me back. Three weeks later I find out that they never sent the pictures in, and they never called me back. I talk to Mike Skeltis and he tells me that "he doesn't care what happened" (exact quote) to those pictures and that I should take my mustang to another dealership for a second opinion. Stay away from this dealership. They will lie to you and then ignore you. Worst service I have ever had. More

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Great Experience Great experience , Great service Mike Skeltis has always been very courteous and very helpful in getting me in and out with all the request and servic Great experience , Great service Mike Skeltis has always been very courteous and very helpful in getting me in and out with all the request and services I need . I've been going to Suburban ford for many years and I always leave satisfied . Mike is one of the main reasons that I continue going to Suburban Ford. More

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Quick, professional, courteous. I brought my 2016 Explorer sport to fix a known issue with the Car. Initially, when discovered, there was no known fix. As soon as it became available I brought my 2016 Explorer sport to fix a known issue with the Car. Initially, when discovered, there was no known fix. As soon as it became available, Mike called me and arranged for me to drop off the car and took care of it. the whole experience was fantastic. My wife dropped off the car on Wednesday and I received 2 calls from Mike and Dave ( the service advisor ) by Thursday detailing the whole process and the expected time. We will definitely keep dealing with this dealership, though it is far from our house, as long as you have employees and managers that care and get the job done with a smile. Much appreciated, Riad More

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BEWARE I took my new vehicle into Suburban Ford (Sterling Heights) for it's first oil change and immediately started to have transmission issues as soon as i I took my new vehicle into Suburban Ford (Sterling Heights) for it's first oil change and immediately started to have transmission issues as soon as it left the service department. The service dept. took advantage of TSB (Tech Service Bulletin) and tampered with my transmission in order to submit warranty claims on my vehicle. This is big money for the technicians as they are paid on commission. The dealership had to replace the TCM (Transmission Component) and PCM(Powertrain Component) and my vehicle hasn't run correctly since. It was in the service dept. for over 2 weeks and I had to file a dispute in order to get a rental vehicle out of them. I have no trust in the dealership and if it weren't for them being the only Sat. Service QuickLane in my area, I would go elsewhere. There service dept. is extremely rude and unresponsive to any type of dispute. As a matter of fact, I no longer receive a survey from them because they don't like hearing the truth. BEWARE! More

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